Ratings based on 176 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Weeks stay in Arinsal
Posted 4 Aug 2024 on Hotelswe had a great stay with 2 teenage children, lots of activities to do in the hotel, with table-tennis, pool-table and bowling. so when we were back from our hiking there was enough to do to keep everyone happy before dinner. food was good with lots of choice and different menu each evening for our weeks stay. beds and room were very comfortable.
by A verified traveler
Posted 22 Jul 2024
Great spa, wonderful check in.
by A verified traveler
Posted 5 Jul 2024
by A verified traveler
Posted 15 Jun 2024
Great place to visit.. Would have liked use of a swimming pool .. very hilly but hard to fault. The dinner first night was a huge buffet and second night a half size buffet but same price not that it was a major problem still good value
by A verified traveler
Posted 5 Jun 2024
It is a great area , beautiful scenery and great customer service
by A verified traveler
Posted 10 Mar 2024
Very well looked after in all areas
Comment from Hotel Management
19 Apr 2024 by Princesa Parc Mountain & Spa Resort, Hotel Management
Dear Steven,Thank you for your review! We're delighted to hear that you felt well taken care of in all areas of our establishment. Our team strives to provide excellent service and ensure that all aspects of your stay are enjoyable. We appreciate your feedback and hope to welcome you back again in the future for another great experience.
by A verified traveler
Posted 9 Feb 2024
The location of the property the friendliness of the staff in the spa was fantastic
Comment from Hotel Management
22 Feb 2024 by Princesa Parc Mountain & Spa Resort, Hotel Management
Dear Neil,Thank you for your review! We're delighted to hear that you found the location of our property convenient and that you enjoyed the fantastic friendliness of our staff in the spa. Providing exceptional service and creating memorable experiences for our guests are our top priorities. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future!Best regards,
by A verified traveler
Posted 8 Feb 2024
Lovely hotel within walking distance of the Pal-Arinsal gondola which was perfect for our ski trip! Staff were friendly and helped us organise rental equipment and ski storage for the duration of our stay.
A few things to note as the information on Expedia is a little outdated:
- Parking is €15-20 per night (inside or outside car parks available), however, there is a free car park directly opposite the hotel which we didn’t realise until afterwards
- Spa is €15 per person per HOUR (not day), still worth a visit after a day on the slopes!
Comment from Hotel Management
22 Feb 2024 by Princesa Parc Mountain & Spa Resort, Hotel Management
Dear Caitlin,Thank you for your detailed review! We're thrilled to hear that you enjoyed your stay at our lovely hotel and found its proximity to the Pal-Arinsal gondola convenient for your ski trip. It's great to know that our staff were friendly and assisted you with organizing rental equipment and ski storage. We appreciate your notes regarding the parking fee and the spa pricing. We apologize for any confusion caused by outdated information on Expedia. We'll work on updating this to ensure clarity for future guests. We're glad you found the free car park nearby and that you still found the spa worth a visit despite the pricing. We hope to welcome you back for another fantastic stay in the future!Best regards,
by A verified traveler
Posted 28 Jan 2024 on Hotels
Comment from Hotel Management
15 Mar 2024 by Hotel Spa Princesa Parc, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,
by A verified traveler
Posted 26 Dec 2023 on Hotels
Very basic. Not sure why it's considered a 4* hotel
Comment from Hotel Management
10 Jan 2024 by Hotel Spa Princesa Parc, Hotel Management
Dear Afra,Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations, and we appreciate your honest input.We are sorry to hear that you found our hotel to be very basic and are unsure why it is considered a 4-star establishment. We strive to provide high-quality services and amenities that align with our star rating, and we would like to understand more about the specific aspects that led to your perception.If you would be willing to share more details about your experience or areas you believe we can improve, we would be grateful. Our goal is to ensure that all our guests feel comfortable and satisfied during their stay.Your comments are valuable to us, and we will use them to make adjustments and work towards exceeding expectations in the future. We appreciate your honesty and hope to have the opportunity to welcome you again, allowing us to demonstrate the quality we aim to deliver.Thank you for your time and for choosing to stay with us.Best regards,
