Ratings based on 994 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Dec 2024
Location is good, was clean bright and comfortable. Gave me a very early check in which was very appreciated. Windows seemed thin because I could hear a lot of traffic
Comment from Hotel Management
9 Dec 2024 by Mayte García, Hotel Management
Dear appreciated guest,Thank you for taking the time to share your recent experience at the AC Hotel Carlton Madrid with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. I would like to take this time to apologize for the noise disturbance caused by traffic. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future.Please do not hesitate to contact the front desk next time if you need anything. We could have moved you to a quieter room. Your rest is our priority and we are 24 hours available.As a valued customer, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Madrid.Sincerely
by A verified traveler
Posted 29 Nov 2024
The room was good and the staff very helpful. charging a flat 25 euros for breakfast is unacceptable when all we want is coffee and a roll or an egg. It is rather close to the Prado but the neighborhood had few restaurants or cafes and people sleeping on the sidewalk. An area of heavy traffic and little charm. Very close to the Reina Sofia and Atocha Station. Again the staff are very helpful and the room clean and well equipped.
Comment from Hotel Management
9 Dec 2024 by Mayte García, Hotel Management
Dear appreciated guest, Thank you for your feedback. We're glad to hear that you found our hotel clean and well-designed, and that our staff were helpful and friendly.We understand your concerns about the neighborhood and the construction. Currently, there is a new metro line being built, which is contributing to the busy atmosphere. Unfortunately, this is beyond our control, but we hope it will improve accessibility in the future.We appreciate your thoughts on the breakfast options, and we will take your comments into consideration. There is a continental breakfast option and also you can order a coffee if you only want that. We are sorry for the misunderstanding.Thank you again and I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,
by A verified traveler
Posted 20 Nov 2024
Good
Comment from Hotel Management
22 Nov 2024 by Mayte García, Hotel Management
Dear appreciated guest, Thank you for sharing your experience. We are glad that you enjoyed your stay and we hope to see you in your next visit to Madrid. Sincerely,
by A verified traveler
Posted 1 Nov 2024
Excelente
Comment from Hotel Management
2 Nov 2024 by Dolores, Hotel Management
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing about your experience in AC Carlton Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all staff as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.Sincerely
by A verified traveler
Posted 13 Sep 2024
Highly recommended hotel. Really nice clean and quiet. Walkable to a lot of restaurants choices. Amazing stay
Comment from Hotel Management
16 Sep 2024 by Mayte García, Hotel Management
Dear appreciated guest, Thank you for choosing us for your recent stay in Madrid. We are glad that you enjoyed your stay and we hope to see you in your next visit to the city.Sincerely,
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Mayte García, Hotel Management
Dear appreciated guest, Thank you for choosing us for your recent stay in Madrid.We are glad that you enjoyed your stay and we hope to see you in your next visit to the city.Kind regards,
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Mayte García, Hotel Management
Estimado Felipe, Muchas gracias por habernos elegido para alojarse en Madrid. Nos alegramos de que la estancia haya sido de su agrado y esperamos volver a verle en su próxima visita a la ciudad.Reciba un cordial saludo de parte de todo el equipo Ac Carlton.
by A verified traveler
Posted 3 Sep 2024
Great location with decent food options nearby.
Comment from Hotel Management
4 Sep 2024 by Dolores, Hotel Management
Dear Valued GuestOn behalf of the entire hotel team, I want to thank you for sharing about your hotel experience.It is always encouraging to hear positive comments.Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Guest Relations
by A verified traveler
Great location and friendly staff
Posted 1 Sep 2024 on HotelsThe hotel was exactly what we required for a weekend in Madrid. An excellent location to sight see and from the money we walked in the staff were all very friendly. Rocio on reception checked us in quickly when we arrived and dealt with any questions efficiently. She is an asset to the hotel.
Comment from Hotel Management
4 Sep 2024 by Dolores, Hotel Management
Dear Valued GuestThank you for sharing about your hotel experience.Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Dolores AlcántaraGuest Relations
by A verified traveler
Posted 23 Aug 2024
The room was very clean. It was spacious as well. They also gave 1 complimentary water in the fridge which was kinda weird since they knew there were 2 people staying. It was like 5 min walk to the train station and perhaps a 15 min walk to atocha station. I as kinda slow so probably took longer for me. There were a couple of groceries and restaurants near the hotel as well. Overall it was okay.
Comment from Hotel Management
26 Aug 2024 by Mayte García, Hotel Management
Dear appreciated guest, Thank you for sharing your experience at the AC Hotel Carlton Madrid.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Regarding your comment about the train station, there is an entrance that is five minutes walking, the one that is in Mendez Álvaro street, maybe you went to the other one. We are sorry for the inconveniences caused with it. Thank you for staying at the AC Hotel Carlton Madrid and we hope you choose to stay with us again whenever your travel needs bring you back to Madrid. Sincerely
