Ratings based on 184 Verified Reviews

4.1 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 24 Aug 2024
THIS IS A 3 STAR NOT 4 STAR HOTEL. We stayed during their off season and many of the hotel amenities were not available for use including the jacuzzi, pool bar, gym, and sauna which we were not made aware of prior to booking. The room was not clean when we arrived with stains on the bed and hair/garbage in the bathroom from the previous person. The door had gaps around it so noise came through meaning the vaccuming around 11pm at night kept us from getting the sleep we needed for an early morning tour. The pool was available but no bartender, and we found it wasn't cleaned daily as a massive wad of hair and brown liquid at the top was around for a few days. We also found smashed glass along the walking areas of the pool. Finally, it's hard to get a taxi to and from this place. The people were nice but I would not stay again.
5 out of 5
by A verified traveler from Minneapolis

This traveler left a rating score only Posted 9 Dec 2021 on Travelocity
5 out of 5
by A verified traveler

Posted 19 Oct 2019
Comment from Hotel Management
21 Oct 2019 by HOTELES ESTELAR DEL PERU , Hotel Management
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.
5 out of 5
by A verified traveler

Nice property

Posted 16 Oct 2019 on Hotels
Did not like that they charged for any ice needed, any hot water. Did not have free coffee at the lobby. Did not want to honor 20% discount for food and beverage per our reservation details.
Comment from Hotel Management
18 Oct 2019 by HOTELES ESTELAR DEL PERU , Hotel Management
Dear Miriam, We truly apologize for all the inconveniences during your stay. All the involved areas have taken good note of your comments to solve the mentioned issues. We are always working so hard to improve every details and provide the best service. Your comments are highly appreciated and helped us so much. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.
5 out of 5
by A verified traveler

Posted 27 Aug 2019
Comment from Hotel Management
29 Aug 2019 by HOTELES ESTELAR DEL PERU , Hotel Management
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.
3 out of 5
by A verified traveler from Springfield, Missouri

Posted 5 Aug 2019
The seclusion is nice and peaceful. The facilities are clean and well kept. They could use more lighting for the path between hotel and restaurant.
Comment from Hotel Management
16 Aug 2019 by HOTELES ESTELAR DEL PERU , Hotel Management
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.
5 out of 5
by A verified traveler

Thanks

Posted 28 May 2019 on Hotels
Thanks for your service
Comment from Hotel Management
31 May 2019 by HOTELES ESTELAR DEL PERU , Hotel Management
Dear José, We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.
4 out of 5
by A verified traveler

Posted 10 May 2019
Great hotel with a picturesque surrounding made the stay memorable. However, finding Uber from the hotel to the city was very difficult.
Comment from Hotel Management
10 May 2019 by HOTELES ESTELAR DEL PERU , Hotel Management
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.
4 out of 5
by A verified traveler

Nice hotel on the outskirts of the city

Posted 10 Mar 2019 on Hotels
This hotel was nice, but make sure you want to stay where it is located as it is on the outskirts of Arequipq proper. It feels like you are in a rural location with farm views outside your window. The place seemed to be under renovation in some parts, so there was some construction noise we had to deal with. The breakfast was really good and the rooms were nice and clean. We booked this hotel in large part because the picture on hotels.com website showed a sitting area for the “superior room, one king bed” and we wanted the extra space during our stay. I took a screen shot of the picture on my phone. It was a good thing because when we checked in, the front desk put us in a “standard” room that did not have this extra sitting area. Even after showing the picture to the front desk, we were told that the picture was of their “junior suite” and there was nothing they could do about it. I sent a note about this to hotels.com, and the next day hotel staff approached us, apologized and moved us to the advertised room. The hotel has a pool and jacuzzi, but when we asked about the operating hours for the jacuzzi (as we were hoping to use it to relax in the evening after dinner) we were told that the jacuzzi required a reservation, and that there are only three reservation times offered each day - 11 am, 1 pm and 3 pm. This was useless for us as those times were when we were out sight-seeing. So while it was a nice property, some key amenities were unusable during our stay.
Comment from Hotel Management
11 Mar 2019 by HOTELES ESTELAR DEL PERU , Hotel Management
Dear Guest. We truly apologize for all the inconveniences during your stay. All the involved areas have taken good note of your comments to solve the mentioned issues. We are always working so hard to improve every details and provide the best service. Your comments are highly appreciated and helped us so much. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.
5 out of 5
by A verified traveler

Posted 9 Mar 2019
Comment from Hotel Management
1 Apr 2019 by HOTELES ESTELAR DEL PERU , Hotel Management
Dear Guest. We appreciate your comments about our Hotel, thank you for taking the time to write them. We are glad to know that you enjoyed your stay. We hope we can welcome you back any time soon. Best Regards. Maria Patricia Andrade Sterling. Country Manager-Hoteles Estelar Del Perú.
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