Ratings based on 794 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Manager, Hotel Management
Hello Michael, We apologize for falling short of your expectations during your stay. Please feel free to reach out to us directly with any specific feedback you would like to share. We strive to provide exceptional service to all our guests and would appreciate the opportunity to address any concerns you may have had.
by A verified traveler from Lucerne Valley
Posted 14 Sep 2024
They have cockroaches.
Comment from Hotel Management
14 Sep 2024 by Manager, Hotel Management
Hello Edward,We're sorry to hear about your experience. We take all feedback seriously and have shared your concerns with the appropriate teams to address. Our goal is always to provide a comfortable stay for all our guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 11 Sep 2024
The breakfast was a great perk every morning. It was a fantastic way to start the day. Our vacation was quite stress-free and delightful thanks to the welcoming staff and spotless facilities.
Comment from Hotel Management
13 Sep 2024 by Manager, Hotel Management
Hello Terry,We are pleased to hear that you enjoyed our breakfast offerings and found our staff welcoming. It's wonderful to know that you had a stress-free and delightful vacation with us. We appreciate your kind words and hope to welcome you back for another enjoyable stay soon.
by A verified traveler
Posted 10 Sep 2024
It was a pleasure to stay here! The free WiFi access was invaluable for organizing our days, and the location made it simple to visit neighboring sights. The free parking was a big bonus, and the accommodation was tidy and well-maintained.
Comment from Hotel Management
10 Sep 2024 by Manager, Hotel Management
Hello Kristy,We are delighted that you enjoyed your stay with us! It's great to hear that our free WiFi and convenient location enhanced your experience. Our team works hard to keep our facilities clean and well-maintained for all our guests to enjoy. Thank you for your kind comments, and we hope to welcome you back in the future.
by A verified traveler
Posted 9 Sep 2024
Floor and limps in it and we were on the bottom floor. Smelled like mildew.
Comment from Hotel Management
10 Sep 2024 by Manager, Hotel Management
Hello Crystal, We regret to hear about your experience with the floor and smell in your room. Your feedback is valuable to us and has been noted for improvement. Our team works continually to provide a comfortable environment for all guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
8 Sep 2024 by Manager, Hotel Management
Hello Chi,We are thrilled to hear that you had a wonderful experience with us! We look forward to welcoming you back soon for another fantastic stay.
by A verified traveler
Posted 5 Sep 2024
This location was a welcome surprise. The accommodations featured a well-equipped fitness facility and complimentary Wi-Fi, along with cozy and spotless rooms.
Comment from Hotel Management
7 Sep 2024 by Manager, Hotel Management
Hello Della,We are pleased to hear that you enjoyed our well-equipped fitness facility and complimentary Wi-Fi, along with our cozy and spotless rooms. Your comfort is our priority, and we are delighted that you had a pleasant stay with us.
by A verified traveler
Posted 3 Sep 2024
We had a wonderful stay! Everything we needed was provided by the hotel, including a microwave to warm up bottles and a crib for our infant. The staff was very courteous and kind. The game room and pool were huge hits with the kids!
Comment from Hotel Management
5 Sep 2024 by Manager, Hotel Management
Hello David,We are delighted to hear that you and your family had a wonderful stay with us! It's fantastic to know that our amenities like the microwave, crib, game room, and pool added to your experience. Our team always aims to provide excellent service to all our guests. Thank you for choosing us for your stay, and we look forward to welcoming you back soon.
by A verified traveler
Posted 2 Sep 2024
Easy check-in and parking. Our stay at Quality Inn was good. We enjoyed the pool Saturday evening! Breakfast was the same Saturday and Sunday morning. They didn't have a waffle maker setup which is what my wife and I were looking for.
Comment from Hotel Management
3 Sep 2024 by Manager, Hotel Management
Hello Erick,We're glad to hear you had a good stay with us at Quality Inn, and that you enjoyed the pool. We appreciate your feedback regarding the breakfast options and will share this with our team for future improvements. Should you have any further comments or suggestions, please feel free to reach out to us directly.
by A verified traveler
Posted 20 Aug 2024
Cockroaches in our room along with all kids of damage and poor repair with loose tiles in bathroom and again all kinds of poor repairs and furniture that was not even held together
Comment from Hotel Management
22 Aug 2024 by Manager, Hotel Management
Hello Richard, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
