Ratings based on 308 Verified Reviews
2.8 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Oct 2024
N/A
Comment from Hotel Management
5 Oct 2024 by Hotel Manager, Hotel Management
Dear Pete,Thank you for your feedback and for rating us 3 out of 5. We appreciate your insights, as they help us identify areas for improvement. While we’re glad to hear that there were aspects of your stay that met your expectations, we understand there’s room for enhancement. If you could share any specific concerns or suggestions, we would love to hear them. Our goal is to provide a better experience for all our guests, and we hope to welcome you back soon for an improved stay.Sincerely, Hotel Manager
by A verified traveler
Posted 18 Sep 2024
The staff was great, check in was easy and smooth, and it was a quiet area even though it was right up against a major highway. When I walked in to my room there were several dead crickets along the beds and in the bathroom. The beds were very uncomfortable. They both felt like a bunch of springs on a metal frame. No cushion to speak of.
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Hotel Manager, Hotel Management
Dear Derrick,Thank you for your outstanding ten-star review! We are so happy to hear that your stay was exceptional. Your kind words motivate our team to maintain our high standards and provide memorable experiences for all our guests. We look forward to welcoming you back soon and ensuring your next visit is equally remarkable. Your support truly means the world to us!Sincerely, Hotel Manager
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Hotel Manager, Hotel Management
Dear Anthony,Thank you for taking the time to provide us with a 4-star rating. We're glad you enjoyed your stay overall, and we deeply appreciate your feedback. We are always striving to deliver the best possible experience to our guests, so we will make sure to use this information to keep improving. Thanks again for the rating and we hope to have you stay with us again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Aug 2024
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Comment from Hotel Management
24 Aug 2024 by Hotel Manager, Hotel Management
Dear Julia,Thank you for taking the time to rate your stay with us. We're glad to see you had a positive experience overall. Your feedback is important, and we're always striving to improve. If there’s anything specific we can do to make your next stay even better, please don’t hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 30 Jun 2024
Comment from Hotel Management
2 Jul 2024 by Hotel Manager, Hotel Management
Dear Neri,Thank you for choosing to stay at our property. We apologize that your recent stay did not meet your expectations. We value your feedback and would like to learn more about the specific events that occurred during your stay. Your insights are important to us as we strive to improve our services. Please know that we take your feedback seriously and will take appropriate actions to avoid a similar occurrence in the future. We kindly request your understanding and consideration, and we hope to have the opportunity to serve you better on a future visit.Sincerely, Hotel Manager
by A verified traveler
Posted 15 Jun 2024 on Hotels
Comment from Hotel Management
17 Jun 2024 by Hotel Manager, Hotel Management
Dear Sergio,Thank you for your rating of 8/10! We appreciate your feedback and are glad to hear that you had a positive experience at our motel. We strive to provide excellent service and a comfortable stay for our guests. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 27 May 2024
Cold air
Comment from Hotel Management
14 Jun 2024 by Hotel Manager, Hotel Management
Dear Cecil,Thank you for taking the time to share your feedback with us. We appreciate your rating and your comments regarding the cold air during your stay. Ensuring a comfortable temperature in our rooms is important to us, and we apologize for any inconvenience you experienced. Please know that we will review this with our maintenance team to address the issue promptly. Thank you for choosing to stay with us, and we hope to welcome you back for an improved experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 24 May 2024
Room was filthy and reeked of cigarette smoke. It was so bad, that once home, my luggage and belongings all had a horrible odor. Floors dirty, and cigarette burns in the bed linens. Nasty :-(
Comment from Hotel Management
14 Jun 2024 by Hotel Manager, Hotel Management
Dear Shanna,We are deeply sorry to hear about your recent experience at our motel. Please accept our sincerest apologies for the issues you encountered during your stay, including the cleanliness of your room and the presence of cigarette smoke odor. Providing a clean and comfortable environment is our utmost priority, and we regret that we did not meet your expectations on this occasion. Your feedback is extremely valuable to us, and we are taking immediate steps to address the concerns you raised with our housekeeping and maintenance teams. We understand the impact this has had on your stay and your belongings, and we are committed to ensuring that this does not happen again. Please rest assured that we are investigating this matter thoroughly to prevent any recurrence. We sincerely appreciate your understanding and patience. Once again, please accept our apologies for the inconvenience caused. We hope to have the opportunity to restore your faith in our motel on a future visit.Sincerely, Hotel Manager
by A verified traveler
Posted 18 May 2024
Rude
Comment from Hotel Management
29 May 2024 by Brand Experience Team, Hotel Management
Hi Jesse,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6
