Ratings based on 694 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jun 2024
Convenient access
Comment from Hotel Management
28 Jun 2024 by Manager, Hotel Management
Hello CJ,We appreciate you highlighting our convenient access, and we are pleased to hear that you found it beneficial for your stay. If there are any other aspects of your visit you'd like to discuss, please feel free to reach out to our management team. Your feedback is important to us.
by A verified traveler
Posted 24 Jun 2024
There were cockroaches everywhere and it stank. In the bathroom there were several broken things and mold.
Comment from Hotel Management
26 Jun 2024 by Manager, Hotel Management
Hello Lismarie, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler
Posted 19 Jun 2024
Friendly staff
Comment from Hotel Management
20 Jun 2024 by Manager, Hotel Management
Hello CJ,We are pleased to hear that you found our staff friendly during your stay. We strive to provide excellent service to all our guests. Your feedback is important to us, and we appreciate you taking the time to share your experience. We hope to welcome you back in the future for another enjoyable stay.
by A verified traveler
Posted 10 Jun 2024
Get into the room and there’s roaches everywhere and holes in the wall.
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello Ryan,We apologize for any inconvenience you experienced during your stay. Our team is dedicated to addressing any concerns promptly. Your feedback will be shared with the relevant department for immediate action. Thank you for bringing this to our attention and we hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 6 Jun 2024
Excellent staff, service and accommodations
Comment from Hotel Management
7 Jun 2024 by Manager, Hotel Management
Hello CJ,We are delighted to hear that you enjoyed our exceptional staff, service, and accommodations during your stay. Your positive feedback is truly appreciated and we hope to welcome you back again in the future.
by A verified traveler
Posted 2 Jun 2024
Not enough towels in the bathroom and stains on bath towels. Not enough breakfast food available TV did not work at all.
Comment from Hotel Management
5 Jun 2024 by Manager, Hotel Management
Hello See, We appreciate your feedback and apologize for any inconvenience during your stay. Your comments will be shared with our team for further review and improvement. For any future concerns, we encourage guests to reach out to our management directly for assistance.
by A verified traveler
Posted 1 Jun 2024
Room was good had some stains on sheets no bath stopper in tub laundry didnt work and they basically said tuff and the website said breafast was available till 11 but its cleared before 9
Comment from Hotel Management
3 Jun 2024 by Manager, Hotel Management
Hello LaDonna, We appreciate your feedback and will address these concerns with the appropriate departments for improvement. Our team strives to provide a comfortable stay for all guests, and we apologize for any inconvenience you experienced. Your comments will help us enhance our guests' experiences in the future.
by A verified traveler
Posted 25 May 2024
Great experience
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello CJ,We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority and we hope to welcome you back in the future for another memorable stay. Thank you for sharing your positive feedback with us.
by A verified traveler
Posted 20 May 2024
Room was infested with bugs. One of the most disgusting hotels overall I’ve ever seen. Avoid this place if you can.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Dean, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello Kenneth,We hope you had a pleasant stay with us! If you have any feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon.
