Ratings based on 774 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Large rooms and good quality for the price
Comment from Hotel Management
6 Nov 2024 by Sophia CSR, Hotel Management
H John,We appreciate your wonderful feedback! It is always a delight to hear positive experiences from guests like you. Please visit us again soon!
by A verified traveler
Posted 30 Oct 2024
Lots of renovation going on with many workers. The mess was well controlled but I found it unsettling.
Comment from Hotel Management
1 Nov 2024 by Sophia CSR, Hotel Management
Hi Karla,Thank you for your feedback and patience during our renovations. We are working hard to make improvements while minimizing disruptions, though we understand it may have been unsettling. We appreciate your understanding and hope you’ll enjoy our refreshed spaces on your next visit!
by A verified traveler
Posted 28 Oct 2024
See above
Comment from Hotel Management
29 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!
by A verified traveler
Posted 21 Oct 2024
The room wouldn’t cool off even tho it was under 50F outside. The hot tub was cold and when I let the person at the counter know he said it will be turned on the next day (we were leaving early) and the water in the shower was cold and wouldn’t get hot. We paid extra to get a hotel that had a hot tub and I couldn’t use it and I couldn’t relax my muscles in the shower either.
Comment from Hotel Management
22 Oct 2024 by Sophia CSR, Hotel Management
Hi Scott,I'm truly sorry to hear about your experience during your stay. It’s frustrating when amenities don’t meet expectations. We apologize for the room temperature, the cold hot tub, and the issues with the shower water. Your feedback is important to us, and we will address these concerns with our team to ensure a more comfortable experience for future guests. We hope to have the opportunity to make it right in the future.
by A verified traveler from Bulpitt
Posted 19 Oct 2024
The room was spacious & clean. The only negative is that some of the switches in the bathroom were not connected & the closet door was not on track.
Comment from Hotel Management
21 Oct 2024 by Sophia CSR, Hotel Management
Hi Robin,Thank you for your feedback! We are glad you enjoyed the spacious and clean room. We apologize for the issues with the bathroom switches and the closet door, and we'll make sure to address those maintenance concerns. We appreciate your input and hope to provide an even better stay next time!
by A verified traveler
Posted 14 Oct 2024
Nice place when you have pets. Clean…
Comment from Hotel Management
14 Oct 2024 by Sophia CSR, Hotel Management
Hi Ruben,Thank you for your feedback! We are glad to hear you found our place clean and accommodating for pets. We hope to welcome you and your furry friends again soon!
by A verified traveler
Posted 3 Oct 2024
Mold and damp
Comment from Hotel Management
3 Oct 2024 by Sophia CSR, Hotel Management
Hi Francisco,We are very sorry to hear about the mold and dampness issues during your stay. This is not the standard we strive for, and we'll make sure to address these concerns immediately with our maintenance team. We hope you'll give us another chance to improve your experience in the future.
by A verified traveler from Paradise
Posted 22 Sep 2024
Air conditioner was very loud and NO hot water in the shower! Shower needs remodeling as well!
Comment from Hotel Management
23 Sep 2024 by Sophia CSR, Hotel Management
Hi Mark,We apologize for the inconvenience caused by the loud air conditioner and the lack of hot water in the shower. We'll make sure to address these issues with our maintenance team, and your suggestion for remodeling the shower is appreciated. We aim to provide a more comfortable experience for our guests and hope to have the chance to welcome you back with improvements in place.
by A verified traveler
Posted 22 Sep 2024
The room was musty. The room took way too long to cool. The shower door was falling off the track and the handle on that door was messed up. The halls of the hotel also seemed too warm. We were told the pump was out in the pool so they also did not allow anyone to use the hot tub. That is an amenity that we enjoy. Breakfast is only served until 9:00 on the weekends. That is not convenient when you want to sleep in after a late night game.
Comment from Hotel Management
23 Sep 2024 by Sophia CSR, Hotel Management
Hi Deanna,We are sorry to hear about the issues with your room, from the musty smell and slow cooling to the malfunctioning shower door. We understand how important these amenities are, and your feedback will help us address these concerns to improve the guest experience moving forward.
by A verified traveler
Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
24 Aug 2024 by Sophia CSR, Hotel Management
Hi Kimberly,Thank you for staying with us. Guest satisfaction is our number one objective, we are using your survey to make your future stay better. Hope to see you again to deliver you a 10-star experience.
