Ratings based on 199 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
1 Oct 2024 by The Management, Hotel Management
Dear Mr. William ,We really appreciate your positive review on our Hotel Villa Michelangelo Starhotels Collezione . We hope to have the pleasure of welcoming you back to the Villa Michelangelo in the near future.Best regards ,The Management
by A verified traveler from Arezzo
Posted 7 Sep 2024
Beautiful villa and excellent breakfast. The room was tiny and I expected something a little more upscale.
Comment from Hotel Management
8 Sep 2024 by The Management, Hotel Management
Dear Mr. Giovanni,First of all we would like to thank you for your time dedicated to evaluate Villa Michelangelo Starhotels Collezione. We are delighted to hear that you enjoyed our villa and the breakfast we provided . We regret that you were not completely satisfied with some aspect of your stay. We hope to have the pleasure of welcoming you back to the Villa Michelangelo in the near future.Best regards ,The Management
by A verified traveler
Posted 25 Aug 2024
Comment from Hotel Management
29 Aug 2024 by The Management, Hotel Management
Dear Mrs. Cassandra ,We really appreciate your positive review on our Hotel Villa Michelangelo Starhotels Collezione . We are pleased to know that our service lived up to your expectations. One of our main aims is to make our guests feel welcome and comfortable . We hope to have the pleasure of welcoming you back to the Villa Michelangelo in the near future.Best regards ,The Management
by A verified traveler
Posted 26 Jul 2024 on Orbitz
I loved staying at this hotel. Two staff members stood out - Patrick (front desk) and Lucia (dining staff). They were polite, professional, and very good at their jobs! The only disappointing thing was the dinner. It appeared to be very disorganized, a couple of dining the staff were confused on our order and brought out an appetizer with the other persons main meal then wouldn’t bring out my meal because my dining partner had waited for my main meal to be served. My last comment is, it’s an international group and much of the dining staff did not speak English at all, which was very difficult for me and other guest, who did not speak Italian, but spoke English, French, Danish, Dutch, and so forth.
Comment from Hotel Management
15 Aug 2024 by The Management, Hotel Management
Dear Mrs. Julia,First of all we would like to thank you for your time dedicated to evaluate Villa Michelangelo Starhotels Collezione. We are thrilled to hear that you enjoyed your stay and that Patrick at the front desk and Lucia from the dining staff made a positive impression on you. Your kind words about their professionalism and dedication to their roles are much appreciated, and we will be sure to pass along your compliments to them. We apologize for the disappointment you experienced during dinner. It is concerning to hear that the service appeared disorganized and that there was confusion with your order. This is not the standard of service we strive to provide, and we will review these concerns with our dining team to ensure improvements are made. We also acknowledge your comments regarding the language barrier in our dining area. We understand that effective communication is essential, especially in an international environment, and we will look into ways to enhance our team’s language skills to better serve all of our guests. We hope to have the pleasure of welcoming you back to the Villa Michelangelo in the near future.Best regards ,The Management
by A verified traveler
Posted 26 Jul 2024 on Orbitz
Wonderful property and amazing views! Will return in the future.
Comment from Hotel Management
27 Jul 2024 by The Management, Hotel Management
Dear Mrs. Julia ,We really appreciate your positive review on our Hotel Villa Michelangelo Starhotels Collezione . We are delighted to hear that you enjoyed our property and the stunning views it offers . We are pleased to know that our service lived up to your expectations. One of our main aims is to make our guests feel welcome and comfortable and your words pay us back for our effort. We hope to have the pleasure of welcoming you back to the Villa Michelangelo in the near future.Best regards ,The Management
by A verified traveler from Florence
Posted 13 Jul 2024
Villa Michelangelo is magical and the staff are wonderful
Comment from Hotel Management
13 Jul 2024 by The Management, Hotel Management
Dear Mr. Allan ,We really appreciate your positive review on our Hotel Villa Michelangelo Starhotels Collezione . Thank you very much for your kind words about Villa Michelangelo . We are pleased to know that our service lived up to your expectations. One of our main aims is to make our guests feel welcome and comfortable and your words pay us back for our effort. We hope to have the pleasure of welcoming you back to the Villa Michelangelo in the near future.Best regards ,The Management
by A verified traveler
Posted 2 Jul 2024
Fantastic setting and views! The staff was friendly and welcoming. I’d love to go back. Also, the potato ravioli was delicious!
Comment from Hotel Management
4 Jul 2024 by The Management, Hotel Management
Dear Mrs. Debera,First of all we would like to thank you for your time dedicated to evaluate Villa Michelangelo Starhotels Collezione. We are delighted to hear that you enjoyed the setting and views, and that our staff made you feel welcomed. We are especially pleased that you loved the potato ravioli. We hope to have the pleasure of welcoming you back to the Villa Michelangelo in the near future.Best regards,The Management
by A verified traveler
Posted 21 Jun 2024 on Hotels
Comment from Hotel Management
21 Jun 2024 by The Management, Hotel Management
Dear Mr. Carlos ,We really appreciate your positive review on our Hotel Villa Michelangelo Starhotels Collezione . We are pleased to know that our service lived up to your expectations. We hope to have the pleasure of welcoming you back to the Villa Michelangelo in the near future.Best regards ,The Management
by A verified traveler
Wonderful
Posted 9 Jun 2024 on HotelsAmazing place and wonderful staff.
Comment from Hotel Management
10 Jun 2024 by The Management, Hotel Management
Dear Mrs. Maria Gabriella ,We really appreciate your positive review on our Hotel Villa Michelangelo Starhotels Collezione . We are pleased to know that our service lived up to your expectations. One of our main aims is to make our guests feel welcome and comfortable and your words pay us back for our effort. We hope to have the pleasure of welcoming you back to the Villa Michelangelo in the near future.Best regards ,The Management
by A verified traveler from Yerevan
Posted 8 Jun 2024
Comment from Hotel Management
30 Jun 2024 by The Management, Hotel Management
Dear Mr. Seda,First of all we would like to thank you for your time dedicated to evaluate Villa Michelangelo Starhotels Collezione, we are truly happy to know your appreciation about our Hotel. We hope to have the pleasure of welcoming you back to the Villa Michelangelo in the near future.Best regards,The Management
