Ratings based on 979 Verified Reviews
3.2 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
It was okay, can do better. It’s a cute hotel tho
Comment from Hotel Management
22 Nov 2024 by Carlton, Hotel Management
Hi Jen,Thank you for your feedback. We appreciate your insights about our hotel. Your suggestions will be valuable for us to enhance our services. We hope to welcome you back for an improved experience in the future.Sincerely,Carlton Inn Midway Management Team
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Carlton, Hotel Management
Hi Toris,Thank you for sharing your rating with us. We appreciate your time in providing feedback. Your 2-star rating has been duly noted. Should you have any comments or suggestions in the future, feel free to share. Your satisfaction is our priority.Sincerely,Carlton Inn Midway Management Team
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Carlton, Hotel Management
Hello Ferbian,Thank you for your rating of 3. Your feedback is crucial to us. We appreciate you taking the time to review our hotel. Your satisfaction is important to us.Sincerely,Carlton Inn Midway Management Team
by A verified traveler
Posted 7 Nov 2024
camera con moquette vecchia e sporca , bagno molto vecchio . colazione scarsa .
albergo caro rispetto alla camera messa a disposizione.
Comment from Hotel Management
8 Nov 2024 by Carlton, Hotel Management
Hello Simona,We regret to learn about the issues you faced with the room condition, bathroom, breakfast, and pricing. Your feedback is highly valued, and we apologize for any inconvenience caused. Please be assured that we will promptly address these matters to enhance our services. Thank you for taking the time to share your feedback with us.Sincerely,Carlton Inn Midway Management Team
by A verified traveler
Posted 7 Nov 2024
Newly remodeled with laminate floors, allowed pets, and very affordable. A free breakfast included, eggs, waffles and more! We were very pleased
Comment from Hotel Management
8 Nov 2024 by Carlton, Hotel Management
Hello Kaitlin, we are grateful for your positive 4-star rating and thrilled to hear about your enjoyable experience at our newly remodeled hotel with laminate floors. Your satisfaction with our pet-friendly policy, affordable rates, and complimentary breakfast delights us. Your feedback is invaluable as we strive to enhance our services continually for a delightful stay.Thanks,Carlton Inn Midway Management Team
by A verified traveler
Posted 7 Nov 2024
The rooms need a total rehab. Carpet is pulling up from the floor. Got is to the airport in good time.
Comment from Hotel Management
8 Nov 2024 by Carlton, Hotel Management
Hello Donald,Thank you for sharing your recent experience with us. We are sorry to hear about the issues you faced with the room condition. Your feedback is valuable to us, and we will take immediate action to address the maintenance concerns. We appreciate the positive note about getting to the airport on time. Rest assured, we are committed to improving our accommodations for all guests.Sincerely,Carlton Inn Midway Management Team
by A verified traveler
Posted 5 Nov 2024
Room was okay besides the dirty towels and bedsheets. Sink had no hand soap. Front desk was able to bring me new towels and soap in a timely manner. Still wouldn’t recommend it.
Comment from Hotel Management
8 Nov 2024 by Carlton, Hotel Management
Hello Cary,We appreciate your feedback regarding your recent stay. We apologize for the inconvenience caused by the cleanliness issues and the lack of hand soap. Your insights are invaluable to us, and we will address these matters promptly to enhance our service standards. Thank you for bringing this to our attention.Sincerely,Carlton Inn Midway Management Team
by A verified traveler
Posted 3 Nov 2024
Floor and sheets were very dirty
Comment from Hotel Management
8 Nov 2024 by Carlton, Hotel Management
Hi Yoshinori,We are sincerely sorry to hear about the cleanliness issues you encountered with the floor and sheets during your stay. Your feedback is highly valuable to us as we continuously strive to provide a clean and comfortable environment for our guests. Rest assured, we will investigate this matter thoroughly to enhance our cleaning procedures.Sincerely,Carlton Inn Midway Management Team
by A verified traveler
Posted 31 Oct 2024
The fridge did not work, the bathroom was dirty and the TV box was not working. Ordered DoorDash and they stole our food. Not a safe neighborhood. Spend more money and go somewhere else!
Comment from Hotel Management
8 Nov 2024 by Carlton, Hotel Management
Hi Paul,We are truly sorry to hear about the challenges you faced during your stay. Your feedback is invaluable, and we apologize for any inconvenience caused. Rest assured, we take your comments seriously and will address these issues promptly to enhance our services. We appreciate your understanding and hope to have the opportunity to make things right.Sincerely,Carlton Inn Midway Management Team
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
8 Nov 2024 by Carlton, Hotel Management
Hello Dianna,Thank you for providing your rating. Your input is valuable to us, and we take it seriously. If there were any concerns during your stay, please know that we are here to assist. Feel free to connect with us for any further support.Sincerely,Carlton Inn Midway Management Team
