Ratings based on 992 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by The Phoenician, Hotel Management
Dear Drew, It is wonderful to know you enjoyed everything about your time at The Phoenician and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon. Sincerely, Benjamin Fredricks, Senior Rooms Operations Manager, The Phoenician
by A verified traveler from Northbrook
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by The Phoenician, Hotel Management
Dear David, We are grateful for your generous rating. At The Phoenician, we strive to create a serene haven that elevates your stay to extraordinary. It was our pleasure to have provided you with personalized and distinctly elevated service. We look forward to your return to provide even more captivating experiences tailored just for you. Sincerely, Benjamin Fredricks, Senior Rooms Operations Manager, The Phoenician
by A verified traveler
Posted 22 Oct 2024
We stayed for two nights/one day at the Phoenician with our 4 and 6 yo kids. The reason my overall rating is not excellent is because the splash pad, waterslide and whirlpools were all broken the day we were there. The splash pads and whirlpools did get going midafternoon, but the waterslide remained out of order. The games room was available and we played some foosball, pool and air hockey, but two of the 4 arcade games were out of order. When travelling with two young kids....what else are you supposed to do with them in a fancy resort! The kids water area was the main reason we picked the Phoenician.
The building itself is very nice, the rooms are large, the staff are incredibly kind and friendly and the food was delicious. Would I stay here again with my kids? No, unless there was a way to ensure the kid water activities area was fully functional. Would I stay here again with my partner, or on a friends trip? Yes.
Comment from Hotel Management
23 Oct 2024 by Senior Rooms Operations Manager, Hotel Management
Dear Rachel, Thank you for taking the time to connect with us about your time at our hotel. It is great to know you were pleased with the majority of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area. Sincerely, Benjamin Fredricks, Senior Rooms Operations Manager, The Phoenician
by A verified traveler from Belfair
Posted 12 Oct 2024
The steak restaurant the fifth floor of the main hotel is one of the best I’ve ever had the pleasure of dining in. So Pool is expensive and gives you plenty of room to distance yourself while enjoying the water.
Comment from Hotel Management
14 Oct 2024 by Senior Rooms Operation Manager, Hotel Management
Dear Richard, We are delighted we exceeded your expectations for a comfortable and memorable stay and that you loved our refreshing pool and had a great dining experience at J&G Steakhouse, our in-house restaurant. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation of The Phoenician, and we hope to be your hotel of choice every time you visit our city.Sincerely,Benjamin FredricksSenior Rooms Operations ManagerThe Phoenician
by A verified traveler
Posted 30 Sep 2024
A beautiful resort! Very relaxing. The rooms are amazing!
Comment from Hotel Management
1 Oct 2024 by Senior Rooms Operations Manager, Hotel Management
Dear Beth, Thank you for your wonderful review of The Phoenician. It is gratifying to know you had a great stay and that you were pleased with our well-maintained resort and excellent accommodations. We hope to see you again soon and wish you all the best with your travels. Sincerely,Benjamin Fredricks,Senior Rooms Operations Manager,The Phoenician
by A verified traveler
Posted 23 Sep 2024
Took the kids and grandkids for a three night trip (ages 2-68). A lot of activities at the resort for Labor Day weekend for the grandkids. Although it was hot, we enjoyed the pools and other special events. Short Uber ride to old town Scottsdale for evening meals. Staff at resort were great.
Comment from Hotel Management
24 Sep 2024 by Senior Rooms Operations Manager, Hotel Management
Dear Mike, We are glad to know you had an enjoyable stay and that you were pleased with our courteous associates and the great amenities we offer. We appreciate your business, and all of us here at The Phoenician hope to welcome you and your family again soon. Sincerely,Benjamin Fredricks,Senior Rooms Operations Manager,The Phoenician
by A verified traveler
Posted 15 Sep 2024
We really loved the hotel for its rooms, amenities, and dining options. The Steakhouse, breakfast in the room and poolside snacks were great. The spa was also exceptional. The only reason we gave it a 4 star instead of 5 is because the front desk charged us $2157 on our 3rd day. When we asked them about it they said that they estimate what they think I would spend on my last day and they will credit me in 3-4 days. We had spent $900 on the spa and food prior to the charge. So they estimated 2.5 times that for my spending. It made no sense and so I gave them a 4 star review instead of 5
Comment from Hotel Management
16 Sep 2024 by Senior Rooms Operations Manager, Hotel Management
Dear Madeline, We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. Thank you for choosing The Phoenician, and we look forward to another opportunity to welcome you back soon.Sincerely,Benjamin Fredricks,Senior Rooms Operations Manager,The Phoenician
by A verified traveler
Posted 8 Sep 2024
You will not regret staying here.
Comment from Hotel Management
9 Sep 2024 by Senior Rooms Operations Manager, Hotel Management
Dear Lauren, We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. Thank you for choosing The Phoenician, and we look forward to another opportunity to welcome you back soon.Sincerely,Benjamin Fredricks,Senior Rooms Operations Manager,The Phoenician
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
8 Sep 2024 by Senior Rooms Operations Manager, Hotel Management
Dear Bintu, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Phoenician; we hope to see you again soon. Sincerely,Benjamin FredricksSenior Rooms Operations ManagerThe Phoenician
by A verified traveler
Posted 5 Sep 2024
Loved the resort and staff were super accomadating and nice
Comment from Hotel Management
8 Sep 2024 by Senior Rooms Operations Manager, Hotel Management
Dear Richard M, Thank you for recognizing the effort and warmth of our staff. It is wonderful to hear you felt well taken care of. Our associates at The Phoenician are committed to creating memorable and genuine connections. Each and every one of us look forward to the opportunity to host you again.Sincerely,Benjamin FredricksSenior Rooms Operations ManagerThe Phoenician
