Ratings based on 801 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Nothing
Comment from Hotel Management
8 Nov 2024 by Springhill Suites Staff, Hotel Management
Thank you so much for your perfect rating! We’re thrilled to hear you had a great experience. If you ever have any feedback or suggestions in the future, we’d love to hear from you. Looking forward to seeing you again!
by A verified traveler
Posted 3 Nov 2024
Great for our one night stay
Comment from Hotel Management
8 Nov 2024 by Springhill Suites Staff, Hotel Management
Thank you so much for your perfect rating! We’re thrilled to hear you had a great experience. If you ever have any feedback or suggestions in the future, we’d love to hear from you. Looking forward to seeing you again!
by A verified traveler
Posted 30 Oct 2024
Room 311 & probably others need some updates such as grab bars in middle of bathtub not just one at one extremity. And in only one plug-in night lite to enable occupants to get oriented in the middle of the night.
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Also insulated windows to reduce some of the train from the trains.
Comment from Hotel Management
12 Nov 2024 by Springhill Suites, Hotel Management
Thank you for taking the time to share your feedback. We truly appreciate your suggestions for improvement. We understand the importance of safety and comfort, and we will definitely look into adding additional grab bars and night lights in the rooms for better convenience, especially during the night.We also appreciate your input regarding the insulation and noise from the trains. We are constantly working to enhance our guest experience, and your comments will help us make necessary updates to improve comfort for all guests.Thank you again for your valuable feedback. We hope to welcome you back soon and provide an even better stay.
by A verified traveler
Posted 25 Oct 2024
Friendly staff, personal touches, cleanliness. Perks offered for the money. For example weight room, pool, breakfast and late check out
Comment from Hotel Management
8 Nov 2024 by Springhill Suites Staff, Hotel Management
Thank you so much for your perfect rating! We’re thrilled to hear you had a great experience. If you ever have any feedback or suggestions in the future, we’d love to hear from you. Looking forward to seeing you again!
by A verified traveler
Posted 21 Oct 2024
The pool was heated. The area and hotel was quiet. The breakfast was great.
Comment from Hotel Management
8 Nov 2024 by Springhill Suites Staff, Hotel Management
Thank you so much for your perfect rating! We’re thrilled to hear you had a great experience. If you ever have any feedback or suggestions in the future, we’d love to hear from you. Looking forward to seeing you again!
by A verified traveler
Posted 19 Oct 2024
The price of the room to high.
Rooms are dated.
Comment from Hotel Management
20 Oct 2024 by Springhill Suites, Hotel Management
Thank you for your feedback. We're sorry to hear that you felt the price was too high and that the rooms didn't meet your expectations. We’re continuously working on updates and improvements, and your comments will help us enhance our guests' experience. We hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 18 Oct 2024
Well maintained SpringHill property
Comment from Hotel Management
18 Oct 2024 by Springhill Suites, Hotel Management
Thank you for your positive feedback! We’re glad to hear that you found our SpringHill property well maintained. Our team works hard to ensure a clean and comfortable environment for our guests. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 13 Oct 2024
Our first room had a very toxic odor—-like a chemical cleaning solution. We went back and asked to be switched. We were given a “handicap” room—-the shower shot right at the curtain no matter what we did, and made the floor quite wet outside of it.
Comment from Hotel Management
18 Oct 2024 by Springhill Suites, Hotel Management
Thank you for your feedback. We’re truly sorry to hear about the issues you faced with the odor in your first room and the challenges with the handicap room shower. Your comfort is our priority, and we appreciate you bringing these matters to our attention. We will address the concerns with our team to ensure improvements are made. Thank you for your understanding, and we hope to provide you with a better experience in the future.
by A verified traveler
Posted 22 Sep 2024
Beautiful area right beside the mountains and centrally located to all of the areas we wanted to visit. Friendly, helpful staff. Free parking and free hot breakfast every morning (which was delicious!). Would definitely stay again
Comment from Hotel Management
22 Sep 2024 by Springhill Suites Arcadia Staff, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 9 Sep 2024
Nice, quiet and friendly environment
Comment from Hotel Management
10 Sep 2024 by Springhill Suites Arcadia team, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the nice, quiet, and friendly atmosphere. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. We look forward to welcoming you back soon!
