Ratings based on 296 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Don’t bring children to this hotel.
Posted 14 Aug 2024 on Hotels3 star hotel at best, stayed with my 5 year old son for a weekend break. This hotel is not child friendly! We were afraid to use the pool as it was so quiet you could barely hear a whisper.
Room was overlooking a building site, huge cranes, not exactly the sea view we were hoping for. Thankfully it was the weekend so no noise.
Bed was comfortable but room was quite tired and very small. Sound proofing was awful , we were awoken most mornings very early from noise above and in the corridor.
Room service was great and the staff in the restaurant friendly.
Reception staff not so helpful and found them to be quite rude. No offer of help when checking in for our caes. Solo travel with a child an offer to at least help. Not a 4 star hotel. Probably the worst hotel we have stayed in for a number of years.
Comment from Hotel Management
14 Aug 2024 by Thalazur Arcachon, Hotel Management
Dear Anthony,Thank you for taking the time to share your experience, though we are sorry to hear that your stay did not meet your expectations. We highly value our guests' feedback to continuously improve our services.Regarding the pool, we strive to provide a peaceful environment for all our guests. However, we understand that this might have felt too quiet for a stay with a child, and we will consider ways to improve the atmosphere for families.As for the view from your room, we apologize that it did not meet your expectations. To clarify, there are no construction works during the week either, and we will make sure to better communicate the location and features of our available rooms during the booking process.We are also sorry to hear that noise disturbed your stay. We take issues of soundproofing very seriously and will be looking into this matter further.We’re glad to hear that you found the bed comfortable and that our room service and restaurant staff made a positive impression. However, we apologize if you found our reception team less welcoming. This does not reflect the level of service we aim for, and we will reinforce our training to ensure all our guests feel welcome and assisted.Best regards,
by A verified traveler
Great place to relax
Posted 10 Jul 2024 on HotelsDespite the building work outside the hotel still managed a very relaxing stay. Pool area lovely and spotlessly clean
Comment from Hotel Management
30 Jul 2024 by Thalazur Arcachon, Hotel Management
Dear Alex,We thank you for your positive review. We are delighted that you had a relaxing stay despite the ongoing construction. Our team takes pride in maintaining a clean and pleasant pool area. We look forward to welcoming you again soon.
by A verified traveler
Posted 17 Jun 2024
Not a friendly or well-located hotel so we left early, it had the vibe of an airport hotel unfortunately and not a destination where you actually want to spend time and relax. Busy with conferences and spa day guests. Public transport links are poor and taxis difficult to find and expensive. Rooms clean. Staff generally not welcoming with the exception of Pauline who was great. It’s not even called Thalazur it’s called Hotel des Bains d’Arguins, which appears to be linked up but not separate to the spa. The different name sums it up really - we expected one thing and got another. I’m sure it’s not bad for everyone - if we had had a car it may have been different, or at least felt less isolated, - but unfortunately it was an expensive mistake
Comment from Hotel Management
17 Jun 2024 by Thalazur Arcachon, Hotel Management
Thank you for your feedback. We regret to hear that your experience at our hotel did not meet your expectations. We apologise for the lack of atmosphere during your stay. With regards to transport, we understand your concerns regarding the limited options and timings of public transport.We're disappointed that you didn't like the destination and weren't able to relax.We are surprised by your comment about our staff, but we will pass on the message to Pauline.For a long time, our hotel was called Les Bains d'Arguin Thalazur Arcachon, but for the sake of simplicity and understanding, we've decided to call it Thalazur Arcachon.Kind regards.
by A verified traveler
Posted 28 Sep 2023 on Hotels
Comment from Hotel Management
2 Oct 2023 by La direction, Hotel Management
Merci Tariq pour votre retour. Nous sommes ravis que vous ayez apprécié votre séjour et avons partagé votre commentaire avec tout le personnel pour leur plus grand plaisir. Bien Cordialement,
by A verified traveler
Posted 1 Aug 2023
Comment from Hotel Management
2 Sep 2023 by La direction, Hotel Management
Sophia, nous vous remercions pour votre séjour dans notre établissement.et sommes ravis que vous l'ayez apprécié. Nous espérons avoir le plaisir de vous accueillir à nouveau dans notre établissement
by A verified traveler
Alllergen in food is poor
Posted 2 Jul 2023 on HotelsAs the hotel is at least 30 to 50 mins away from other restaurants depending on which way you walk, then best to book at least b&b or 1/2 board.
It needs to sharpen up its treatment of allergens in the food served. Whilst it has a notice tooked away at the entrance of the restaurant this does not include the plat de jour menus, the menus do not make reference to allergens either. So i was faced with a steak which came with mushroom puree covered in nuts. Also nuts are only classified as peanuts in the allergen menu and therefore the hotel excludes hazelnuts, almonds etc. For a hotel of this quality this should be improved
by A verified traveler
Relaxing modern hotel
Posted 28 May 2023 on HotelsModern hotel with friendly staff, relaxing pool and spa area . Visited in May so didnt use the outdoor areas. Very clean spacious room. A 40min walk into the centre. Ample car parking. Quiet location.
by A verified traveler
Posted 8 Oct 2022 on Hotels
Comment from Hotel Management
9 Oct 2022 by L'équipe Réception, Hotel Management
Cher Liam, nous sommes ravis que vous ayez apprécié votre séjour dans notre établissement. Nous espérons avoir le plaisir de vous accueillir à nouveaulors d'un prochain passage sur le Bassin d'Arcachon.
by A verified traveler
Indoor pool not for children.
Posted 26 Jul 2022 on HotelsA nice hotel with good rooms and EV chargers. The big let down was the pool which refused entry to children. The minimum age was 12 which both children were over and both children wore the required swimming hats. However they decided that their swimming shorts did not meet their regulations and speedos had to be worn, so they were turned away.
by A verified traveler
Posted 5 Jul 2021
way overpriced
broken AC
all amenities closed
poor service
Comment from Hotel Management
6 Jul 2021 by Hôtel les bains d'Arguin , Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
