Ratings based on 537 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jul 2024 on Orbitz
Great location!
Staff is really nice and welcoming. Breakfast was good.
The entertainment area outside is great. It has different areas that accommodate all ages group. The pools are beautiful.
by A verified traveler
Posted 16 Mar 2024
This hotel is one of the nicest in the areas but it still looks like it was slapped together by construction workers who didn't care about quality at all. The chlorine in the pool is so outrageous it makes my eyes burn just standing in the pool. The breakfast here is also seriously lacking, it seems like they make up the trays once every couple days and there's always something that tastes old, or stale, or off. They water down the juices way too much to the point where there is almost no flavor. I stayed in Sao Paulo for a week before I came here and the breakfasts there were phenomenal compared to the one here. They have two elevators in the lobby, which is not air conditioned, that make extremely loud dinging noises every time they get to a floor. I could hear the dinging loudest day in my room and it started to drive me crazy. When I asked to change rooms they said that all of them were full. Later that night my shower door shattered because it was not made of tempered glass, and then the magically had a room open for me at the end of the hall away from the elevators. If I stay in aracaju again I'll pay the extra $20 a night for a nicer hotel. If you're just looking for a place to crash with some grub in the morning that you can eat for breakfast then this is a good place. If you're looking to stay here as a part of a vacation with some luxury, look elsewhere.
by A verified traveler
Posted 12 Aug 2023
Room not in great condition especially bathroom conditions.
by A verified traveler
Posted 22 Dec 2022
The hotel is pet friendly and the staff are amazing! Clean and really comfortable. With large room and bathroom too. I hope as soon as possible put the air conditioner at lobby and floors, because when I left my room I really feel hot in there. One point to attention: the gym are really terrible! The equipments are broken and if you're tall as me, forget to used. I hope when I can back, the gym it will be renew with best equipment's, air conditioning and illumination. Thanks for all =)
by A verified traveler
Posted 31 May 2022
The hotel needs some updates (renovation), but is clean, they fix any problem right away, their staff is great and pool area is well maintained. Their breakfast is very good.
by A verified traveler
Posted 11 Feb 2022 on Hotels
by A verified traveler
Friendly atmosphere
Posted 22 Jan 2022 on Hotelsby A verified traveler
Funcionários 10 hotel 2
Posted 17 Jan 2022 on HotelsPelos funcionários eu daria nota 10! Todos muito amigáveis e gentil. Deixo o meu agradecimento especial à Stephanie (Recepção), Ricardo (Portaria) e o John (Piscina). Entretanto, gostaria de destacar que foi notório que está faltando funcionários e que os atuais estão sobrecarregados. Quanto as instalações do hotel, minha nota é 2, eu tive uma crise alérgica devido a mofo no quarto. Tudo muito velho e pedindo uma repaginada rápida. As fotos não condizem com a realidade do hotel. O que salvou foram os empregados e a simpatia deles. Ou o hotel revisa o valor da tarifa para condizer com a realidade ou faz um investimento. A gerente/dona chegou enquanto nos fazíamos o check-in, além de sair falando encima da gente, não tem uma no transvoa com os funcionários.
by A verified traveler
Posted 4 Jan 2022 on Hotels
by A verified traveler
Bilingual advertising almost nonexistent.
Posted 23 Dec 2021 on HotelsHotel is beautiful, pool is great, it was very clean, but breakfast could be better. The region is well know for the beautiful continental breakfast and the hotel lacked on this point compared with other ones. When you call the hotel it has advertising in English but once again it failed, living the guest lost. Management is not thoughtful at all, they are very rash.
Looking forward not to be back.
