Ratings based on 678 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
Lovely hotel, but it's significantly cheaper to get a cab from the street than from the hotel.
Comment from Hotel Management
31 Oct 2024 by Sami Ounalli, General Manager, Hotel Management
Dear Beverly,Thank you for your fantastic feedback, and kind words! Providing exceptional experiences for our guests is our goal, and we're glad we succeeded in achieving this for you.We look forward to the pleasure of welcoming you back for more wonderful experiences in the future.Kind regards,
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Sami Ounalli, General Manager, Hotel Management
Dear Wafa, I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your positive comment about your stay here. We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us. We hope to welcome you back to our resort. Best regards,
by A verified traveler
Posted 10 Oct 2024
Nice stay
Comment from Hotel Management
12 Oct 2024 by Sami Ounalli, General Manager, Hotel Management
Dear Hazim,Thank you for your fantastic feedback, and kind words! Providing exceptional experiences for our guests is our goal, and we're glad we succeeded in achieving this for you.We look forward to the pleasure of welcoming you back for more wonderful experiences in the future.Kind regards,
by A verified traveler
Posted 3 Oct 2024
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Comment from Hotel Management
6 Oct 2024 by Sami Ounalli, General Manager, Hotel Management
Dear Seema,Thank you for your fantastic feedback, and kind words! Providing exceptional experiences for our guests is our goal, and we're glad we succeeded in achieving this for you.We look forward to the pleasure of welcoming you back for more wonderful experiences in the future.Kind regards,
by A verified traveler
Posted 18 Sep 2024 on Orbitz
Good but small bathrooms
Comment from Hotel Management
6 Oct 2024 by Sami Ounalli, General Manager, Hotel Management
Dear Jamil,Thank you for your fantastic feedback, and kind words! Providing exceptional experiences for our guests is our goal, and we're glad we succeeded in achieving this for you.We look forward to the pleasure of welcoming you back for more wonderful experiences in the future.Kind regards,
by A verified traveler
Posted 11 Sep 2024
The people degrade you. If you are not of Muslim religion it’s very hard
Comment from Hotel Management
12 Sep 2024 by Sami Ounalli, General Manager, Hotel Management
Dear Samira, Thank you very much for the time you have given us to share your feedback regarding your recent visit here to The Movenpick Resort & Residences Aqaba. We regret to learn that several aspects of your stay did not match your expectations, Whilst we hope that you have a better experience, it is through feedback like this that we learn to continuously improve our services in the resort. We take a closer look and serious immediate action on your constructive feedback. Thank you for sharing this to us, as this will surely help us to identify the areas that we can focus on in order to serve you even better. We hope you give us another opportunity to recover your impression of our services. Best regards,
by A verified traveler
Posted 28 Jul 2024
The staff were nice and always smiling, the hotel was overall clean and spacious, the adults pool was nice and empty, and they let us stay a bit longer for late checkout. However we wouldn't rate this as 5 stars hotel or stay here again as we are disappointed by a few things, the facilities are old, the room balcony is not private- and the sea view room we paid for was not really close to the sea. There were too many pigeons around the hotel including the pool which is not hygienic, the breakfast buffet was the same everyday and the food was not always fresh, it took the staff more than 40 minutes to get us Cappuccino after asking 3 times and it wasn’t even a real Cappuccino, the next day they forgot to bring the omelette we ordered and we ended up giving up- i would recommend to get coffee and omelette by waiting in line instead or ordering at the table. The hotel have a policy of not letting in any food or drinks from outside and searching bags, they charged us way too extra for it, although we wanted to bring it to the room. I have never seen this in any of the hotels i stayed in around the world. If they want people to buy drinks and food from the hotel it needs to be improved with lower prices!
Comment from Hotel Management
31 Jul 2024 by Sami Ounalli , Hotel Management
Dear Haya, Thank you for your feedback. We are glad you enjoyed our friendly staff, clean hotel, and late checkout. We apologize for the issues you encountered with our facilities and service. However, we would like to clarify that the food policy is for our valued guests' health and safety. Please be sure that your comments have been addressed with the team and we will work on it with them to improve. We hope to welcome you back in the future to show our commitment to enhancing our guests' experience.Best Regards,Sami Ounalli General Manager
by A verified traveler
Good but..
Posted 28 Jun 2024 on HotelsThe hotel was very good and in down town aqaba which is great that it’s near everywhere else but why the hotel is still using pepsi and nestle while they are boycotted. And the food at breakfast is not fresh.
Comment from Hotel Management
1 Jul 2024 by Sami Ounalli, General Manager, Hotel Management
Dear Valued guest, Thank you for taking the time to complete a survey following your recent stay at The Mövenpick Resort & Residences Aqaba. We value and appreciate your positive ratings on the overall experience and have noted as well your constructive observations with regards to your ratings. Please rest assured that we are working continuously to develop, and your important remarks help us to identify the areas that we can improve further, as such we will be looking forward to welcoming you back and exceeding your expectations on your future stay.Best regards,
by A verified traveler
Posted 7 Mar 2024
Very good value for the price
Comment from Hotel Management
9 Mar 2024 by Sami Ounalli, General Manager, Hotel Management
Dear Amirah, Thank you so much for the time you spend to write us a review about your recent stay with us. It is very rewarding to read how much we exceed your expectations. Please be assured that I will pass your lovely feedback to all my colleagues. Thank you for being our esteemed guest and we look very much forward on welcoming you back in the near future. Best regards
by A verified traveler from Edmond
Posted 30 Jan 2024
Though the check in was uneasy, all else was great.
The staff were incredibly helpful and courteous. Aqaba is a beautiful, clean and friendly city that we always enjoy coming back to.
Comment from Hotel Management
9 Mar 2024 by Sami Ounalli, General Manager, Hotel Management
Dear Akram, Thank you so much for the time you spend to write us a review about your recent stay with us. It is very rewarding to read how much we exceed your expectations. Please be assured that I will pass your lovely feedback to all my colleagues. Thank you for being our esteemed guest and we look very much forward on welcoming you back in the near future. Best regards
