Ratings based on 1,098 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 16 Nov 2024
I liked the very kind and helpful person at the front desk!
Comment from Hotel Management
20 Nov 2024 by Rolando Castillo, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our front desk team. We strive to provide excellent service, and it's wonderful to know that one of our team members was able to assist you in such a helpful way.We look forward to welcoming you again soon!
by A verified traveler
Posted 15 Nov 2024
The only bummer was the hot tub was full of people all the time, but the hotel can’t control that so no worries!
Comment from Hotel Management
20 Nov 2024 by Rolando Castillo, Hotel Management
Thank you so much for your feedback! We're glad to hear that you had a great stay overall. We do apologize that the hot tub was often busy during your visit. While we can’t control the number of guests using it, we always appreciate hearing about your experience and will keep it in mind for future improvements. We hope to welcome you back soon!
by A verified traveler
Posted 14 Nov 2024
You can hear the upstairs people walking- not very soundproof.
Comment from Hotel Management
20 Nov 2024 by Rolando Castillo, Hotel Management
Thank you for sharing your feedback. I sincerely apologize for the noise you've been experiencing from the guests above you. We strive to provide a peaceful and comfortable environment, and I understand how disruptive this can be.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Rolando Castillo, Hotel Management
Thank you for sharing your feedback with us. We truly appreciate you taking the time to rate your experience during your stay at [Hotel Name]. While we’re glad to hear you had a generally pleasant stay, we are sorry to learn that we did not meet all your expectations.We would love to hear more about what specifically impacted your experience, so we can improve in those areas. Your feedback is vital in helping us provide the best possible experience for all of our guests.We hope to have the opportunity to welcome you back to [Hotel Name] in the future, and we’re committed to ensuring your next stay exceeds your expectations.
by A verified traveler
Posted 12 Nov 2024
The koi pond with wise old fish like big dogs.
Comment from Hotel Management
20 Nov 2024 by Rolando Castillo, Hotel Management
"Thank you for your delightful comment about our koi pond! It’s wonderful to hear that you’ve noticed the wise old fish—they certainly do have a calm, thoughtful presence, much like big dogs that greet you with a peaceful energy. We hope the tranquil atmosphere of the pond adds to the serenity of your stay!"
by A verified traveler
Posted 10 Nov 2024
Good
Comment from Hotel Management
20 Nov 2024 by Rolando Castillo, Hotel Management
Thank you so much for your kind words and positive rating! We’re thrilled to know you had a great experience with us. Your feedback means a lot to our team, and we look forward to welcoming you back soon for another fantastic stay!
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Rolando Castillo, Hotel Management
Thank you so much for your wonderful feedback and perfect 5 out of 5 rating! We’re thrilled to hear that you had such a positive experience with us. Your satisfaction is our top priority, and it’s incredibly rewarding to know we made your stay memorable.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Rolando Castillo, Hotel Management
Thank you so much for taking the time to leave us a 5-star rating! We're thrilled to hear that you enjoyed your stay with us. It’s our priority to provide every guest with an exceptional experience, and we’re so glad to know we succeeded with you.If there’s anything more we can do to make your next stay just as enjoyable, please don’t hesitate to reach out. We look forward to welcoming you back soon!
by A verified traveler
Posted 4 Nov 2024
Staff were nice and helpful. Place is clean, serene and beautiful.
Comment from Hotel Management
5 Nov 2024 by Rolando Castillo, Hotel Management
"Thank you so much for your kind words! We're thrilled to hear that our team was able to make your stay enjoyable and that you appreciated the clean, serene, and beautiful atmosphere we strive to maintain. Your feedback is truly valued, and we look forward to welcoming you back for another wonderful stay!"
