Ratings based on 631 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from La Habra
Posted 10 Nov 2024
The staff were very friendly! I felt safe and it was conveniently located to where I needed to go.
I was surprised that for being an extended stay, there was a kitchen but no cups, plates, silverware, etc. A few suggestions for the room I stayed in would be to make sure outside of fridge is cleaned better, make sure smoke detector is not dangling from the ceiling and add some items to the kitchen so that people don't have to buy things to use the kitchen!
Comment from Hotel Management
13 Nov 2024 by Hotel Management, Hotel Management
Dear Sonia, Thank you for your generous review. We are glad to know that you liked our location and hospitality. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us. We enjoyed hosting your visit at Extended Stay America and hope to see you soon.Sincerely,Hotel Management
by A verified traveler
Posted 15 Oct 2024
Other than the railing in bathroom falling off when I barely touched it our experience was good. Place was clean and staff were very friendly.
Comment from Hotel Management
16 Oct 2024 by Hotel Management , Hotel Management
Dear Alyssa, Thank you for sharing your experience. We are pleased to hear that you found the place clean and the staff friendly, as guest satisfaction is our priority. We are sorry to learn about the bathroom railing and will address this with our team to ensure it’s fixed. We are glad the rest of your stay was enjoyable, and we appreciate your feedback!Sincerely,Hotel Management
by A verified traveler
Posted 14 Oct 2024
The staff was great. The property is a little worn out but it looks like they are putting some money in the property. They had just finished seal coating the parking lot and repainted.
Comment from Hotel Management
15 Oct 2024 by Hotel Management , Hotel Management
Dear Todd, Thank you for your review of Extended Stay America! We are thrilled to hear that you appreciate our great staff and have noticed the improvements we are making to our property. We are committed to enhancing our facilities and creating a more enjoyable experience for our guests. We look forward to welcoming you back soon to see the updates!Sincerely,Hotel Management
by A verified traveler
Posted 14 Oct 2024
Room was ok, hallways were filthy and smelled bad. There were no dishes in the “fully stocked kitchen” couldn’t find an ice machine, and unable to get ahold of staff for extra pillows and bedding.
Comment from Hotel Management
14 Oct 2024 by Hotel Management, Hotel Management
Dear Brianna, Thank you for staying with us. We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. We have also noted your comments regarding the amenities. Feedback like yours is instrumental in this process, offering us insight into certain areas. We are grateful for your valuable input and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management
by A verified traveler
Posted 7 Oct 2024
Front desk hours are limited. One of the bed mattress laid on the floor with no bed frame while the box spring was leaning against the wall. One bed didn't have a set of blanket nor linen. Didn't get house cleaning and and replacement of bathing towels. 1 out of 5 stars.
Comment from Hotel Management
8 Oct 2024 by Hotel Management , Hotel Management
Dear Saulie, Thank you for staying with us and for sharing your feedback. We sincerely apologize for the issues you encountered, particularly regarding the limited front desk hours, the bed setup, and the lack of linens and towels. This is not the standard we aim to uphold, and we will address these concerns with our team immediately. As an extended stay property, we offer full-service housekeeping every two weeks, and fresh towels and linens are available for exchange at the front desk. We regret that this information was not effectively communicated during your check-in. Your feedback is invaluable, and we hope you will consider giving us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 1 Oct 2024
Upon checking in the key didn't work and we had to use the stairs to the third floor. No luggage carts. After getting a working key we went into the room and it was dirty. The toilet was dirty inside and out. There were also dogs barking nearby.
We moved to a different room which was also very dirty. There was a can of spilled Sprite on the floor, dirty socks under the bed, toenail clippings on the floor, and hair all over the bathroom—another trip down the stairs to request a broom from the desk.
We spent about 30 minutes cleaning our own room before settling in. Now, 9:30, and our supper was cold. We ate and went to bed. At 10:30 the hallways were so loud we had to call the desk again.
We definitely expected a LOT more for a $ 150-a-night hotel.
Comment from Hotel Management
2 Oct 2024 by Hotel Management, Hotel Management
Dear Spencer, We are sorry to hear about your experience during your recent stay. It’s disappointing to learn that the room was not clean upon arrival and that you encountered issues with the key and noise disturbances. We sincerely apologize for the inconvenience caused and appreciate you bringing these matters to our attention. Your feedback is invaluable as it helps us improve our services. We hope you might consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 23 Sep 2024
The front desk staff were Very friendly & accommodating. "Breakfast" should not be mentioned as it was practically Non Existent, it was a Light Snack at Best.
by A verified traveler
Posted 20 Sep 2024
Great value for the price, but definitely an older building.
Comment from Hotel Management
21 Sep 2024 by Hotel Management, Hotel Management
Dear Kyle, Thank you for sharing your thoughts! We’re pleased to hear that you found great value during your stay at Extended Stay America. While the building has some age, we’re committed to maintaining a welcoming environment that meets our guests’ needs. Your feedback is appreciated, and we hope to have the pleasure of hosting you again soon!Sincerely,Hotel Management
by A verified traveler
Posted 19 Sep 2024
My husband and I have used this hotel in the past and liked it because we travel with our dog and it happens to be close to our favorite rstaurant,Nakishimas. We haven't been here in a few years and it was extremely disappointing! The room was filthy. The bathroom sink was clogged and the refrigerator sounded like it was going to die any minute. We couldn't use the light fixture next to the bed because it was broke. I honestly should rate this terrible but the front desk man,Tyler, did take down the room number and wrote down all the issues.I won't be back it's not worth it. There are a lot more hotels to choose from that do a better job for the money.
by A verified traveler
Posted 18 Sep 2024
terrible
Comment from Hotel Management
19 Sep 2024 by Hotel Management, Hotel Management
Dear Maria, Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for any difficulties you may have experienced while a guest at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon.Sincerely,Hotel Management
