Ratings based on 966 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Sep 2024
Friendly people
Comment from Hotel Management
19 Sep 2024 by Shirin, Hotel Management
Awesome to hear that!!! We are grateful for your sweet and nice compliments. We are looking forwards to seeing you soon in the future.Best Regards,Hotel Team
by A verified traveler from Punta Gorda
Posted 8 Sep 2024
Great stay!
Comment from Hotel Management
9 Sep 2024 by Hotel Team, Hotel Management
Thank you so much for the outstanding review. We are thrilled you enjoyed your stay with us. Looking forward to welcoming you back in the near future.
by A verified traveler
Posted 8 Sep 2024
Very friendly staffs
Comment from Hotel Management
8 Sep 2024 by Hotel Staff , Hotel Management
Thank you very much for the excellent review. Looking forward to welcoming you back in the near future.
by A verified traveler
Posted 7 Sep 2024
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Comment from Hotel Management
8 Sep 2024 by Hotel Staff , Hotel Management
Thank you very much for the excellent rating. Looking forward to welcoming you back in the near future.
by A verified traveler
Posted 1 Sep 2024
Clean,Nice. Shower heads ot very good, overall, very place I'd recommend.
Good Breakfast!
Comment from Hotel Management
2 Sep 2024 by Hotel Team , Hotel Management
Thank you for your review. We are delighted that you enjoyed your stay with us. Looking forward to welcoming you back.
by A verified traveler
Posted 14 Aug 2024
We always stay at Holiday Inn Expresses because they are mostly all the same and you know what you're getting. We reserved a room on 8/6/24 on our way to Wekiwa State Park so we could get there early, we live 2 hours away. When we arrived the lady working said it was reserved for 8/13/24 but it wasn't a problem she could fix everything. We paid the attendant for our stay and was told it was taken care of. We waited a few days and called because we never got our refund. We were told to contact Expedia. Expedia refused to pay us back because the hotel has already been paid. The hotel refused to refund because it was through Expedia. We ask the hotel since they were already paid could we change the date to another day so we wouldn't be out of the money we spent. They refused to help us in any way. I understand we messed up with the original reservation but we were told everything would be alright. The attendant was very pleasant and it all was probably just they way everything worked out. Expedia received payment for the reservation. The hotel received payment for our reservation. I don't understand why this multi billion dollar corporation, or the management of this hotel couldn't do anything about it. We talked to Expedia and the Hotel several times and days prior to the reservation date. You probably won't miss my money but I'll never stay at another Holiday Inn again if I can help it.
Comment from Hotel Management
14 Aug 2024 by Hotel Team, Hotel Management
Thank you for your review.We are sorry we didn't meet your expectations. We look forward to welcoming you back and giving us another chance to provide you with an excellent experience.
by A verified traveler
Posted 13 Aug 2024
Recently stayed here for one night while some work was being done at my home. It had been years since I stayed at a holiday inn so wasn’t sure what to expect. The hotel itself was immaculate and tastefully decorated. The employee that checked me processed my stay quickly so I could get to my room right away. I stayed in one of the suite rooms and it was very well appointed. Bathroom has dove products throughout. Would definitely stay here again!
Comment from Hotel Management
13 Aug 2024 by Hotel Team, Hotel Management
Thank you very much for your outstanding review. We are delighted you had a great stay with us and that you were impressed with our impeccable service. We are grateful for your business and look forward to welcoming you again soon.
by A verified traveler
Posted 8 Aug 2024
I really liked this property clean, nice breakfast, and very friendly staff but I did have a cockroach fall on my arm after pulling down a folded towel and room seemed terribly humid even after lowering thermostat. Additionally, the light in the front entryway was out. Didn’t bother saying anything about the light as it was only the entry way, however, had to turn on all the other lights in the room otherwise would have been way too dark.
Comment from Hotel Management
9 Aug 2024 by Hotel Team , Hotel Management
Thank you for your review. We appreciate your feedback. Looking forward to welcoming you back in the near future.
by A verified traveler
Posted 6 Aug 2024
Everything was great, just would have liked for the water pressure in the sink to be stronger
Comment from Hotel Management
9 Aug 2024 by Hotel Team , Hotel Management
Thank you for your review. We appreciate your feedback. Looking forward to welcoming you back in the near future.
by A verified traveler
Posted 6 Aug 2024
Comment from Hotel Management
28 Aug 2024 by Hotel Team , Hotel Management
Thank you for your review. We look forward to welcoming you back in the near future.
