Ratings based on 1,121 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 17 Nov 2024
Clean and quiet
by A verified traveler
Posted 12 Nov 2024
Great Service.
Comment from Hotel Management
12 Nov 2024 by Eugenio Villarreal, Hotel Management
Thank you for your review. Have a very nice day.
by A verified traveler
Posted 12 Nov 2024
Property in very good condition
Comment from Hotel Management
12 Nov 2024 by Eugenio Villarreal, Hotel Management
Thank you for your review. Have a very nice day.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Eugenio Villarreal, Hotel Management
Muchas gracias. Le deseamos que tenga un excelente día
by A verified traveler
Posted 10 Nov 2024
Everything good, but the smell of the room
Comment from Hotel Management
11 Nov 2024 by Eugenio Villarreal, Hotel Management
Thank you for your review. Have a very nice day.
by A verified traveler
Posted 9 Nov 2024
I made a reservation by mistake for the same day at 5:00pm, literally call them half hour later that I realized about it to let them know that I made a mistake on the dates and asked if they could cancel the reservation so I won’t be charged for not showing up and their response was NO, tried to do it through Expedia, they called the hotel to explain the situation and again received a negative answer. I know it was my mistake but I would have expected some flexibility and understanding as I called them right after making the mistake. Of course they charged the full amount for the night.
Be aware of their unflexible policies and horrible client service before making a reservation. There are many good options in the area so try to avoid this hotel
Comment from Hotel Management
11 Nov 2024 by Eugenio Villarreal, Hotel Management
We apologize for any frustration caused by our cancellation policy. Your reservation was made with a non-cancelable policy, which restricts us from modifying or canceling last-minute bookings. We understand that mistakes happen, and we regret not being able to provide the flexibility you were hoping for in this instance.Thank you for sharing your feedback; it helps us review our processes to improve guest satisfaction. We hope for the chance to welcome you in the future under better circumstances.
by A verified traveler
Posted 5 Nov 2024
Excelente opción para hospedarte cerca del aeropuerto
Comment from Hotel Management
5 Nov 2024 by Eugenio Villarreal, Hotel Management
Muchas gracias. Le deseamos que tenga un excelente día.
