Ratings based on 62 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Auckland
Posted 21 Mar 2020 on Wotif
Staff were excellent
Property needs upgrading .........,
Comment from Hotel Management
5 May 2020 by Front Office , Hotel Management
Thank you for your feedback.
by A verified traveler from Brisbane
Posted 18 Nov 2019 on Wotif
Property was good, solid 3 star.
Staff customer service was poor from the young girls in the restaurant. The girls never smiled always grouchy when requesting a drink or food. They definitely need training.
Lina was really nice. Definitely made our stay more comfortable. Simple things like smiling and checking to see if we were ok went such a long way. Another lady that was there during breakfast time is nice, friendly and helpful as well. The manager was helpful too, changed our rooms when the air conditioning was not working.
Food was perfect.
Would recommend to others :)
Comment from Hotel Management
19 Nov 2019 by Reservations , Hotel Management
Thank you for your feedback. Best for the rest of 2019.
by A verified traveler
Posted 10 Nov 2019
Comment from Hotel Management
19 Nov 2019 by Reservations, Hotel Management
Thank you
by A verified traveler
Posted 8 Nov 2019
We had a very quite stay at Travelers Point. We stayed in the superior room. It was small but it was just right for two people, the queen size bed was very comfortable, and the AC worked well. The pool was very well kept, and all around the premises was very clean.
Comment from Hotel Management
19 Nov 2019 by Reservations, Hotel Management
Thank you for your feedback, greatly appreciated. Best for the rest of 2019.
by A verified traveler
Posted 5 Nov 2019 on Lastminute
Everything is ok except the weekend, because it was very noisy until 1 o'clock midnight.
Comment from Hotel Management
19 Nov 2019 by Reservations, Hotel Management
Thank you for your feedback. Sorry about the noise due to late rugby world cup semifinal. Hope you enjoyed your stay otherwise. Best for the rest of 2019.
by A verified traveler
Posted 5 Nov 2019
Everything was just perfect!!!!! Service was good,breakfast was just spot on time,the view from my room was just great!
Comment from Hotel Management
19 Nov 2019 by Reservations, Hotel Management
We are glad you enjoyed your stay. Thank you for your feedback. Best for the rest of 2019.
by A verified traveler
Posted 30 Oct 2019 on Hotels
Comment from Hotel Management
19 Nov 2019 by Reservations, Hotel Management
Thank you
by A verified traveler
Posted 27 Oct 2019
Great service! We arrived late and they checked us in and we were still able to get food from the kitchen. This was sooo gratefully received after a long day of travel!
Comment from Hotel Management
19 Nov 2019 by Reservations, Hotel Management
Thank you for your feedback. Best for the rest of 2019.
by A verified traveler
Posted 15 Oct 2019 on Hotels
We've stayed at many hotels in other countries and Travellers Point has been the most welcoming and hospitable place to stay. The staff and customer service is exceptional, always been greeted with a smile. It's a fabulous place to stay for families. It's not a 5-star hotel in regards to the rooms etc. but the service far outweighs everything else. Thank you Tuala and Sarona as well as your staff for making our Papa's 80th Birthday a memorable one.
Comment from Hotel Management
19 Oct 2019 by Reservations , Hotel Management
Thank you Etelagi for your very positive review. Wishing you and family good health for the rest of the year.
by A verified traveler from New Zealand
Posted 5 Oct 2019
Our family thoroughly enjoyed our time here. The staff and management are the best. Nothing was too much trouble. Breakfast was magnificent! Love the pancakes and jam sauce. This place is not flash, so dont go expecting 5 star amenities when you only pay for 3 or 4 star. BUT. This place is comfortable. Great atmosphere, and wonderful service. Thoroughly recommend.
Comment from Hotel Management
19 Oct 2019 by Reservations, Hotel Management
Thank you for your realistic feedback which we greatly appreciate. Best for the rest of 2019.
