Ratings based on 47 Verified Reviews

4.5 out of 5
100% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Auckland

Posted 23 Nov 2024
Great location! Close to restaurants and food stores, only 4min drive to Apia town. Clean and Tiday. Friendly staff. Recommend for Families.
4 out of 5
by A verified traveler

Posted 16 Oct 2024
Great location, room was clean and well presented, spacious. The bathroom was very clean as well but only lacked ventilation, if you close the door there is only a small window which does not serve any purpose of providing ventilation into the room. Customer service is typical of island ways so I won’t complain about that. Overall it was ok
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Oct 2024
4 out of 5
by A verified traveler

Posted 31 Aug 2024
The cleaning staff were so amazing. They became like family. So respectful and very kind
Comment from Hotel Management
31 Aug 2024 by Hotel Management, Hotel Management
Talofa Samantha,Thank you so very much for your stay. Hope will cross paths with you again soon. Will share this with the char ladies.All the very best.
5 out of 5
by A verified traveler

Posted 10 Aug 2024
Staff was amazing! However our TV wasn’t really working properly and also parts of the swimming pools was really dirty!
Comment from Hotel Management
18 Aug 2024 by Management , Hotel Management
Thank you Paki for great review. Hope will get to see you next time you visit
5 out of 5
by A verified traveler

Posted 24 Jul 2024
The Samoana was a nice place to base your stay in Apia. The waterfront and main town area is about a kilometre down the road.
Comment from Hotel Management
6 Aug 2024 by Management , Hotel Management
Thank you Daniel for a great review. Hope will get to see you and family when you come back if time permits Management & Staff
4 out of 5
by A verified traveler

Nice stay

Posted 18 Jul 2024 on Hotels
Very nice and helpful staff. The hotel is quite celan and centerally located. No wifi or working tv in the room was a shame.
Comment from Hotel Management
18 Aug 2024 by Management , Hotel Management
Thank you so much for taking your time to review us. Will take into account what you have raised for us to become better in the future. Thank you for staying with us as well .
3 out of 5
by A verified traveler

Posted 17 Jul 2024
Reception & housekeeping staff were lovely & super friendly. Room was clean & tidy. Aircon and ceiling fan were great. Room facilities and space was good for 2 adults & child. Only issues were pool could’ve done with a vacuum & we had cockroach problem in our room. Staff were upfront when I raised it, they have tried the last two months to remedy it. They provided mortein spray for temporary measure during our stay which helped a little. It was inconvenient, we chose not to have food in the room or leave our bags like toiletries open as I didn’t want any roaches getting in and coming home with us. Gate is closed with on site security at night, which we liked.
Comment from Hotel Management
6 Aug 2024 by Management , Hotel Management
Thank you Reupena for your honest view of our hotel. Will discuss these issues with our team so that we can try and become better in the future.
5 out of 5
by A verified traveler

Posted 16 Jul 2024
Centrally located, accessible, clean, private, Jade and the team always willing to go over and above. Highly recommended.
Comment from Hotel Management
18 Aug 2024 by Management , Hotel Management
Thank you for a great review. Enjoy the rest of this year .
4 out of 5
by A verified traveler

Noisy

Posted 20 Jun 2024 on Hotels
For the price we paid the room should have been serviced every day. Got the impression the hotel was catering more for locals than international tourists. Our room was very noisy as at front and on a main road ie lots of traffic noise and vehicles playing very loud music.Quieter on weekends.
Comment from Hotel Management
18 Aug 2024 by Management , Hotel Management
Thank you for taking the time to review us.Next time you book please let us know ahead of time you want a nice and quiet room so that we can be able locate you without any issues. But we welcome all constructive feedback so that we can do better in the future . Hope will get to see you in the future