Ratings based on 93 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
by A verified traveler
Posted 2 Sep 2024
The property itself is old, the rooms don’t even match the pictures they have on website it needs updating. The kitchen is outside and it’s dusty and untidy. The TV in our room didn’t even work luckily we were only there to shower and sleep. There was so much noise from the renovations going on downstairs. I know I left the sign out on our door by accident for 3 days and no one went to clean and change our sheets, they should always knock then enter to check if the guests are even ok. The sink in the bathroom had no centre thing and you can see mould through it. They should at least put bottles of waters in the mini fridge for guests. The customer service is very poor they whisper in Samoan and not a smile. A smile is very inviting especially when you pay for a service, it makes the customer wanting to come back again. The housekeeper at least smiles so I let her a small tip. Somethings get overly priced but the service is poor! SMILE 😊 IT’S FREE😊
Comment from Hotel Management
9 Oct 2024 by Lina, Hotel Management
Talofa Uiese, Thank you for taking the time to provide us with your review. I understand the frustration that you endured during your stay due to the room being in an unpleasant and being different from our photos. However, this is why we currently have the maintenance work going on so as to improve our facilities so that our guests have a comfortable stay. In regards to the "Do Not Disturb" sign, we sincerely apologise but we CANNOT enter the guests room under any circumstance if that sign is hanging on the door. This is breach of hotel policy as we do not know whether it was hung accidentally or on purpose. But we appreciate the feedback and we do not take complaints very lightly as we use it to improve our services.
by A verified traveler
Posted 25 Aug 2024 on Hotels
Moatoga is not bad afterall. The aircon and hot water were our most important things and the staff were helpful. We really enjoyed our 3 nights stay. And thanks for the Airport Transfer that was waiting patiently for us. It’s very handy to all the shops in town and the market. We will book it again next time.
Comment from Hotel Management
9 Oct 2024 by Lina, Hotel Management
Talofa lava valued guest, We thank you for the beautiful feedback. It's wonderful to know that you enjoyed your stay and that we will definitely see you again very soon. Faafetai,
by A verified traveler
Posted 21 Aug 2024 on Wotif
The room was fine for two people, with a big and comfy bed that made for a pleasant stay. It also had a little kitchenette, which was a great addition. However, the bathroom was quite small, and the sink seemed like it was going to fall off the wall, with no space to place toiletries.
The air conditioning smelled like it needed a good filter clean, which was a bit off-putting. The location is very convenient if you want to stay in town, as it's directly opposite the Fugalei Market. However, parking can be tight when it's busy.
Reception was not open on arrival, but we received an envelope with instructions. There is always a security guard on duty, and the one present on our checkout morning was particularly helpful. He assisted with our bags since my dad couldn’t help me.
Overall, while the room itself was comfortable and the location convenient, there were some areas needing improvement, particularly in the bathroom and air conditioning.
Comment from Hotel Management
9 Oct 2024 by Lina, Hotel Management
Talofa Elaine, We appreciate you for taking the time to provide us with this wonderful feedback. We do apologise for the inconvenience that you experienced during your stay with us. This is not what we hope for our guests to experience. We are still working to improve our facilities and ensure that our guests have a comfortable stay. Nonetheless, we hope to see you again very soon. Faafetai
by A verified traveler from Auckland
Posted 16 Aug 2024
by A verified traveler
Posted 13 Aug 2024
Because good people to serve, close to all shop,always look after people,nice and clean allda time,thank you for all your serve to our people
Comment from Hotel Management
9 Oct 2024 by Lina, Hotel Management
Talofa lava Leitu, Faafetai lava for your review. It was a pleasure being at your service. We hope to see you again very soon. Faafetai
by A verified traveler
Posted 12 Aug 2024
Property was in a convenient location.
Comment from Hotel Management
9 Oct 2024 by Lina, Hotel Management
Talofa lava,Thank you for the review. We hope to see you again very soon. Faafetai
by A verified traveler
Posted 4 Aug 2024
This property is great if you're a visiting Samoan with lots of family stuff on. If you are going to be out all day and just need a place to stay Moatoga is the place. Right opposite the market, everything is walking distance. The car park gets full but there's always someone there to help you park!
by A verified traveler
Posted 24 Jul 2024 on Wotif
by A verified traveler
Posted 21 Jul 2024
I enjoyed staying there, the customer service was very friendly. Love the location.
