Ratings based on 91 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2020
Staff was amazing , Very friendly and always willing to help. They became like family and without hesitation They promised to look after my mum when I returned back to NZ but they went above and beyond. Check in/out was smooth with no hassles. Right in the middle of Apia so very convenient to town. It’s simple and intimate setting gives you peace and quiet and the attention when needed. Highly recommended. Thank you to all staff especially the admin team :)
Comment from Hotel Management
6 May 2020 by Apia Central Hotel Admin Team, Hotel Management
Talofa Lava,
Thank you so much for taking the time to post this awesome review. Thank you for choosing to stay with us. We are glad that our team was able to make you feel at home and also tend to any needs for you and your mom while you were staying with us. We wish you good health and safety from our team here at Apia Central Hotel. Hopefully we will be able to host you again on your next trip!
by A verified traveler
Posted 12 Mar 2020
Staff were very helpful .and attentive..We got everything we need .Handy to everywhere.
Comment from Hotel Management
6 Apr 2020 by Marcus, Hotel Management
Thank you so much for your feedback. We are glad that our staff were able to assist you during your stay with us. Hopefully it wont be the last time but wish you all the best and also Stay safe.
Regards,
Apia Central Hotel Team.
by A verified traveler from Wellington
Posted 3 Mar 2020
I was very central, Staff were friendly. Property was undergoing some work but it didn't bother me.
Comment from Hotel Management
6 Apr 2020 by Marcus, Hotel Management
Thank you so much for your review. We are glad you enjoyed your stay with us. We hope you the best and also to be able to serve you next time.
by A verified traveler
Posted 20 Feb 2020
Really enjoyed my stayed with you guys. The room was nice and clean. The air con worked perfectly. Staff were friendly and welcoming. The location was great. Will definitely stay there again in the future.
by A verified traveler
The Place To Be 👍👍
Posted 27 Jan 2020 on HotelsAbsolute delighted, Upon Arrival Me and My Husband Were Welcomed with Open arms by the lovey Ana , We felt right at home here , having Ana assit us with information we needed and also first hand with a cab , so we could go and grab our car hire , we really want to thank you all Whitehouse for such a great team , our room was ready with the air con on , fridge switch on , which people appreciatte it , after a long trip you want to go to your room feeling relaxed with a cool breeze and drinks into the fridges 💯👍
Also we would like to thankyou for the lovely Continetal breakfast , the room was amazing so much variety of food to pick from , friendly stuff that were always happy to help and assit with what we may needed and to break it down the music was a blast 👍👍10 right there .
A big Thankyou to the cleaning Service team , we stepped out to attend a wedding as we had our garments and jackets on the bed as we were in a hurry 🤦♀️, to our suprise we came back and they were all hang nicely and folded , its not what ppl expect but we are greatful 😊😊😊
From the beginging to the end , we can not express how happy our stay was with you all , we had bad experience with the Apia Central Hotel , they werent as friendly as we felt with you guys not the type of crew as we saw in your team and werent as profeasional in there line of duty , all i can say they may need more trainning in the industry to up there game with buisness nevertheless miss & ❤ you all , especially u Ana❤Ty
by A verified traveler
Posted 21 Jan 2020 on Wotif
by A verified traveler
Posted 14 Jan 2020
turned up at the property and they had no record of me booking the room- this is a scam
by A verified traveler from Melbourne
Posted 31 Dec 2019
Staff were excellent service was excellent facilities were excellent. Can’t say enough about my stay there but everything was really good
by A verified traveler
Posted 26 Dec 2019
The friendly staff, very accomodating, and the location is 10mins walk to main shopping centre and the local market. We will be back soon.
by A verified traveler
Effective communication for all parties.
Posted 23 Dec 2019 on HotelsReceptionist was confused on the booking dates (I believe it's because of the date & time difference between the 2 Samoan islands).
On the day of checking out, the reception on duty, had questioned the method of payment and wasn't sure if I've paid or not.
Communication needs to be cleared for all parties involved.
