Ratings based on 728 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Pineville
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by GM, Hotel Management
Thank you so much for the perfect rating! We're delighted to hear that you had a great experience. We truly appreciate your feedback and hope to welcome you back soon!
by A verified traveler
Posted 13 Nov 2024
Easy check in. Room was spotless. Well
Maintained.
Comment from Hotel Management
23 Nov 2024 by GM, Hotel Management
Thank you for your kind words! We're so glad to hear that you had an easy check-in experience and found your room spotless and well-maintained. We take great pride in ensuring our guests have a comfortable and enjoyable stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 20 Oct 2024
We loved the historic home, lots of antique furnishings and decor. It was beautiful, walking distance to downtown. The main complaint was that our bed was very noisy so we didn’t get much sleep.
by A verified traveler
Posted 15 Oct 2024
The ability to get into the property and your room is controlled by an app but if the app doesn't work, they make you drive 4 blocks to pick up a card to use. I was told the night I arrived that someone would come by my room the next day to give me a card at 8:00 AM,then no one showed up. I called at noon and was told no one was coming and I had to drive to another hotel to pick up the card. Terrible service.
Bed is like 3.5 feet off the ground with steps to climb up to it, with an old metal spring mattress that was not comfortable.
Comment from Hotel Management
15 Oct 2024 by GM, Hotel Management
Thank you for sharing your feedback. I sincerely apologize for the difficulties you encountered with our app and the inconvenience of having to drive to pick up a card. This is not the level of service we strive to provide, and I’m sorry for the confusion regarding the follow-up visit.Regarding the bed and mattress, your comfort is very important to us, and I appreciate your comments about the accommodations. We will be reviewing your concerns with our team to ensure improvements are made.Thank you for bringing this to our attention, and I hope you’ll consider giving us another chance in the future.
by A verified traveler
Posted 14 Oct 2024
by A verified traveler
Posted 12 Oct 2024
by A verified traveler
Posted 12 Oct 2024
by A verified traveler
Posted 10 Oct 2024
Hard to do remote check in. Had to drive to get a key. Sean very helpful
by A verified traveler
Posted 7 Sep 2024
Very nice place. Great experience.
Comment from Hotel Management
9 Sep 2024 by GM, Hotel Management
Thank you for your kind words! I’m thrilled to hear that you had a great experience. If there’s anything specific you enjoyed or any way we could make your next stay even better, please let us know. We look forward to welcoming you back!
