Ratings based on 379 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
14 Jan 2025 by ホテルマイステイズ青森駅前 中谷, Hotel Management
この度は、ホテルマイステイズ青森駅前をご利用いただきまして誠に有難うございます。また、ご多用の中ご感想お寄せいただき重ねてお礼申し上げます。またお近くにお越しの際は、当ホテルをご利用いただけますと嬉しい限りでございます。お客様のまたのお越しを心よりお待ちしております。
by A verified traveler
Posted 25 Nov 2024
Generally good but the room wasn't that well cleaned by a Japanese hotel standard
Comment from Hotel Management
28 Nov 2024 by ホテルマイステイズ青森駅前, Hotel Management
Thank you very much for choosing Hotel Mystays Aomori Station. We would also like to thank you again for taking the time out of your busy schedule to send us your feedback. We apologize that your stay with us was not to your satisfaction. We will reconfirm our operations and reeducate our staff to ensure that all of our servicesWe will continue to strive for customer satisfaction in all aspects of our services. We hope that you will have another opportunity to visit our hotel. Finally, thank you very much for taking the time to give us your feedback.
by A verified traveler
Posted 27 Oct 2024
This hotel was in the perfect location for me. An easy walk from Aomori station but not so close that the resulting people traffic makes it crowded. It was also walking distance from several great places to eat. As for the room, I was expecting it to be small based on the pictures so I knew what I was getting in to. It was ideal for a lone traveler like myself though. The staff was very helpful and friendly. I had timing issue with my luggage delivery and they helped me through it. The only problem I had was not the fault of the staff. Many guests were not used to the fact that the front desk was on the third floor. There were a couple times when I’d get in the elevator with another guest only to have them push the wrong button. I’ve also seen guests take the elevator to the first floor, only to get back in and go to the third. The front desk is labeled in 4 languages, but maybe it could use more? Or maybe a picture would be more helpful. That was my only minor irritation: other people taking up elevator time and space.
Comment from Hotel Management
27 Oct 2024 by ホテルマイステイズ青森駅前, Hotel Management
Thank you very much for staying with us at Hotel MyStays Aomori Station and for sharing your valuable feedback. We are pleased to hear that our location, staff service, and proximity to local attractions made your stay enjoyable.Regarding the elevator and signage issue, we sincerely apologize for the inconvenience you experienced. While adding elevators or making immediate structural changes may be challenging, we will carefully consider other ways to enhance the signage to reduce such confusion.Your feedback is greatly appreciated, as it helps us improve the guest experience. We hope to welcome you again in the future and provide an even better stay.Sincerely,Hotel Mystays Aomori Station
by A verified traveler from Marsfield
Posted 16 Oct 2024
I've stayed in a lot of hotels in Japan over the last 3 weeks and although modest price, it rates as one of the best. Clean and neat bedroom and bathroom. Slept well as nice and quiet- I was on 9F away from the lift.
The only facility I used was washing machine and dryer. There were only 2 and one was out of order unfortunately so I had to wait 20 minutes until previous load finished. That's really the only negative. Wifi was also patchy at peak times. Hall way carpet could probably be replaced. But the room was comfortable and quiet and that's the main things for me.
Comment from Hotel Management
17 Oct 2024 by ホテルマイステイズ青森駅前 工藤, Hotel Management
Thank you for staying at HOTEL MYSTAYS Aomori Station.We are delighted to hear that you were able to relax in the quiet environment of your room, and we appreciate your kind words regarding the cleanliness.We apologize for the inconvenience caused by the out-of-order washing machine and the Wi-Fi connection issues. We will address these matters promptly.We hope that you will use our hotel again when you come to this area. We look forward to welcoming you.
by A verified traveler
Posted 10 Oct 2024 on Hotels
Comment from Hotel Management
11 Oct 2024 by ホテルマイステイズ青森駅前, Hotel Management
Thank you for using HOTEL MYSTAYS Aomori Station. We also appreciate your feedback during your stay. We hope that you will use our hotel again when you come to this area. We look forward to welcoming you.
by A verified traveler
Posted 21 Sep 2024 on Hotels
Comment from Hotel Management
21 Sep 2024 by ホテルマイステイズ青森駅前 工藤, Hotel Management
Thank you for using HOTEL MYSTAYS Aomori Station. We also appreciate your feedback during your stay. We hope that you will use our hotel again when you come to this area. We look forward to welcoming you.
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
16 Sep 2024 by ホテルマイステイズ青森駅前 城野, Hotel Management
Thank you very much for using MyStays Aomori Ekimae. We would also like to thank you for your feedback during your time with us.We would be happy if you could use our hotel again when you are in the area. We look forward to seeing you.
by A verified traveler from ONTARIO
Posted 28 Aug 2024
Good for stay
Comment from Hotel Management
30 Aug 2024 by Hotel Mystays Aomori Station, Hotel Management
Thank you for using HOTEL MYSTAYS Aomori Station. We also appreciate your feedback during your stay.We hope that you will use our hotel again when you come to this area. We look forward to welcoming you.
by A verified traveler
Posted 7 Aug 2024 on Hotels
It was a comfortable hotel
Comment from Hotel Management
12 Aug 2024 by ホテルマイステイズ青森駅前, Hotel Management
Thank you for using HOTEL MYSTAYS Aomori Station. We also appreciate your feedback during your stay.We hope that you will use our hotel again when you come to this area. We look forward to welcoming you.
by A verified traveler
Posted 12 Jul 2024
The room was clean and well kept. The separated bathroom was clean but it smelled so bad of urine filled in the room I guess hidden urine from commode
permeates all over.
Comment from Hotel Management
13 Jul 2024 by ホテルマイステイズ青森駅前 工藤, Hotel Management
Thank you very much for choosing Hotel Mystays Aomori Station for your stay. We greatly appreciate your valuable feedback.We apologize for the inconvenience caused regarding the cleanliness of our facilities, despite choosing our hotel. We always strive to ensure our guests have a comfortable stay by paying meticulous attention to our cleaning and inspection systems. However, we humbly accept your feedback and will use it as an opportunity to reflect and improve our services. We will continue to make efforts to ensure that we welcome our guests with the best possible service.When you visit Aomori again, we hope you will consider staying with us once more. We look forward to welcoming you back.HOTEL MYSTAYS Aomori Station Front Desk
