Ratings based on 649 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
Overall is average.
Comment from Hotel Management
30 Oct 2024 by Front Noro, Hotel Management
Thank you for staying at APA Hotel Aomori Eki Kenchodori. If you have any comments or concerns, please feel free to leave a review. We will continue to strive to improve our services, so please stay with us again.
by A verified traveler
Posted 15 Oct 2024
Clean and tidy
Comment from Hotel Management
15 Oct 2024 by Front desk: Fujita, Hotel Management
Thank you very much for staying at APA Hotel Aomori-eki Kencho-dori.We are very happy to receive your compliments.We will not take our customers' words for granted and will continue to strive every day to create a hotel that satisfies you.Thank you very much for taking the time out of your busy schedule to provide us with your valuable feedback.We look forward to welcoming you back to our hotel.
by A verified traveler from Brooklyn
Posted 31 Aug 2024
Simple
Comment from Hotel Management
1 Sep 2024 by フロント：葛西, Hotel Management
この度はアパホテル〈青森駅県庁通〉にご宿泊頂き、誠にありがとうございます。また、ホテルについて高いスコアで評価して頂いたことについても重ねてお礼申し上げます。お客様にとって、今回の滞在が満足できるものになったのでしたら幸いでございます。これからも、お客様にとって快適な滞在となるよう努力して参ります。お気づきの点やご不明点がある場合は、お気軽にお申し付けくださいませ。お忙しい中、口コミをご投稿頂き誠にありがとうございます。
by A verified traveler
Posted 15 Aug 2024
For the price, the room was cramped and tiny.
The laundry facility was a welcome relief, though the dryers were slow, and consequently expensive. It was pretty hard to find a place to eat dinner, other than the izakayas (i.e., bars.)
Comment from Hotel Management
15 Aug 2024 by Front desk Hirano, Hotel Management
Thank you for staying at APA Hotel Aomorieki KenchodoriAll of our staff will continue to strive to improve hotel operations.Thank you for sharing your valuable feedback.
by A verified traveler from Carbondale
Posted 28 Jun 2024
Reasonable price. Charged me extra for 2pm check in.
Comment from Hotel Management
29 Jun 2024 by Receptionist Nagaoka, Hotel Management
Thank you very much for staying at the APA Hotel Aomori-eki Kencho-dori.From your review, we can see that you had a good night's sleep and that all our staff are very happy.However, we regret the early arrival fee at the time of check-in. Check-in time at our hotel is from 3pm, and guests who wish to check in before 3pm will be charged an early arrival fee of 1,000 yen per hour.Thank you very much for taking the time to review your stay despite your busy schedule.We look forward to seeing you again.
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
6 Jun 2024 by フロント 藤田, Hotel Management
この度はアパホテル〈青森駅県庁通〉へご宿泊いただきまして、誠にありがとうございます。また、貴重なお時間の中でご評価をいただきまして、重ねてお礼申し上げます。何かお気づきの点がございましたら、お気軽にお申し付け下さいますと幸いでございます。お客様のまたのご来館を心よりお待ち申し上げております。
by A verified traveler
Very Uncomfortable - Avoid This Place
Posted 5 May 2024 on HotelsVery uncomfortable beds and pillows, tiny double bed. Had to change rooms to twin beds to get a decent night's sleep and even then the pillows gave us back and neck pain. No A/C, the entire building has central heat and air and since it was late April they had not yet switched over to A/C. The room on the 7th floor was unbearably hot even though it was only 75F outside.
Slow wifi, tiny bathroom with sink and shower sharing same water supply. Only 1 staff member even basic English and she was the new trainee. When I complained to the manager his response was to suggest I change to another hotel in the middle of my stay. Would never stay here again.
Comment from Hotel Management
5 May 2024 by Front : Kasai, Hotel Management
We sincerely apologize for the inconveniences you experienced during your stay. Our HVAC system is structured to use either heating or cooling depending on the season, and we switch it based on the average preferences of our guests. However, it can be challenging to predict weather patterns accurately, and we apologize for not meeting your expectations in this regard. Thank you for your valuable feedback regarding the beds, pillows, and staff responsiveness. Improvements to the facilities may take time, but we will consider your feedback to enhance our services. We apologize for not meeting your expectations during this stay and will strive to provide better service for your next visit.
by A verified traveler
Posted 3 May 2024
The location is an 8-10 mins walk from Aomori station so you don’t need to take the bus. The bus route from the station can be very confusing so walking is better. From the hotel, it’s about 10-15 mins walk to the other tourist areas.
The breakfast buffet had local items but they were only written in Japanese so I couldn’t read what they were. I only had rice, miso based soup and natto which are the only ones I know besides bread. I wish there was egg at least.
The staff were very nice even with their limited English.
The room itself feels smaller than usual. The bathroom tub is so narrow that the shower kept splashing over the curtains so the floor got wet.
Also, the building is old and it has a bit of an odour from the carpet maybe? The elevator smells of cigarette which had been stuck there for years.
Comment from Hotel Management
4 May 2024 by Front Ono, Hotel Management
Thank you very much for using APA Hotel Aomori Station Kenchodori.We apologize for not being able to meet your expectations regarding the restaurant and rooms.Regarding areas that can be improved immediately, we will discuss them with our staff and promptly implement them.We will utilize the opinions we received from our customers in future hotel operations.We look forward to seeing you again.
by A verified traveler
Posted 2 May 2024 on Hotels
Comment from Hotel Management
4 May 2024 by Front Ono, Hotel Management
Thank you very much for staying at APA Hotel Aomori Station Kenchodori.Thank you again for your evaluation.If you have any concerns, please let us know.We will continue to strive to be a hotel that our customers choose.We look forward to seeing you again.
by A verified traveler
Posted 1 May 2024
Good location. Close to festival.
Comment from Hotel Management
4 May 2024 by Front Ono, Hotel Management
Thank you very much for staying at APA Hotel Aomori Station Kenchodori.Thank you again for your evaluation.If you have any concerns, please let us know.We will continue to strive to be a hotel that our customers choose.We look forward to seeing you again.
