Ratings based on 996 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Beautiful property close to the beach. Great place to stay!
by A verified traveler
Posted 19 Nov 2024
Beautiful facility and on the beach. What a great place to stay!
by A verified traveler
Posted 17 Nov 2024
Staff very helpful & punctual with room service. Beach within a few minute walk. Spacious and comfortable bedroom and bathroom.
by A verified traveler
Posted 15 Nov 2024
Location: 9.5/10
Resort garden: 10/10
Accommodation (room): 7/10 - outdated, all the rooms need a complete revamp
Personnel: 8/10 - house keeping 10/10 but lack of personnel to cover the work. Reception 6/10 - people definitely need better training and increase the English; top management completely absent
Comment from Hotel Management
16 Nov 2024 by art, Hotel Management
Dear Cristian,Thank you for sharing your detailed feedback. We’re delighted to hear that you appreciated the resort's location, lush garden, and the efforts of our housekeeping team.We also value your constructive comments about areas needing improvement. We understand the importance of room updates, staff training, and enhanced communication. Your observations have been shared with the respective teams, including our management, to ensure we address these concerns and elevate the overall guest experience.We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations in every aspect.Warm regards,
by A verified traveler
Posted 12 Nov 2024
Great location
Comment from Hotel Management
16 Nov 2024 by Art, Hotel Management
Dear Albert,Thank you for your fantastic 5/5 review! We're thrilled to know you enjoyed our great location. Your positive feedback inspires us to keep delivering the best experiences for our guests. We hope to welcome you back to Krabi Resort soon!Best regards,
by A verified traveler
Posted 7 Nov 2024
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Comment from Hotel Management
16 Nov 2024 by Art, Hotel Management
Dear Albert,Thank you for your fantastic 5/5 review! We're thrilled to know you enjoyed our great location. Your positive feedback inspires us to keep delivering the best experiences for our guests. We hope to welcome you back to Krabi Resort soon!Best regards,
by A verified traveler
Posted 17 Oct 2024
Hotel room was old and outdated, no USB plug, faucet is very old even some parts are broken. Night time you can hear the noise from the street and wasn’t quiet until around 11.00 to midnight. Property was walkable to access walking street and night market.
Comment from Hotel Management
23 Oct 2024 by Art, Hotel Management
Dear Kittichat,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your comments regarding the convenience of our location and its accessibility to the walking street and night market.I apologize for the condition of your room and the noise disturbances you experienced. We understand how important a comfortable and quiet environment is for our guests, and we are currently evaluating our facilities to address these concerns, including the need for updates to our room amenities.Your feedback is invaluable as we strive to improve our services and accommodations. We hope you will consider staying with us again in the future, where we aim to provide a better experience.Warm regards,
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Art, Hotel Management
Dear Guest,Thank you so much for your wonderful 5/5 review! We are thrilled to hear that you had such a positive experience during your stay with us. It’s fantastic to know that everything from our location to the service met your expectations.We truly appreciate your kind words and look forward to welcoming you back for another memorable stay in the future!Best regards,
by A verified traveler
Posted 6 Sep 2024
The site was lovely and quiet with two large pools, the beautiful beach to one side, a forested hill on the other and the lively Ao Nang town and good restaurants just outside the gate. However our first room, although comfortable was very tired with fittings in bathroom not fully working - and we had to ask to be moved. The replacement room was lovely though.
Comment from Hotel Management
18 Sep 2024 by Art, Hotel Management
Dear Mark,Thank you for sharing your feedback. We're delighted to hear that you enjoyed the peaceful surroundings and convenient location of our resort. We apologize for the initial inconvenience with your first room but are glad to know that the issue was promptly resolved with a more comfortable replacement room.We appreciate your understanding and hope to welcome you back for an even better experience in the future.
by A verified traveler
Posted 22 Aug 2024
Really great suite with a private pool! The breakfast buffet was really great! The beach was amazing. Quick easy walk to shopping -food and nightlife. Though The hotel beachside restaurant was never open & the kayaks were never available because staff was never around. Staff helped with broken AC quickly. Overall good place!!
Comment from Hotel Management
28 Aug 2024 by Art, Hotel Management
Dear Sabrina,Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your suite with the private pool, as well as the breakfast buffet and the beautiful beach. It’s wonderful to know that our location added to the enjoyment of your stay.I’m sorry to hear that our beachside restaurant and kayaks were not available during your visit. This is certainly not the standard of service we strive to provide, and I appreciate you bringing it to our attention. We will address these issues with our team to ensure that all our amenities are available for our guests to enjoy at all times.I’m glad our team could assist you promptly with the AC issue. Your feedback is invaluable as it helps us improve the experience for our future guests.Thank you again for choosing our resort, and we hope to have the pleasure of welcoming you back in the near future for an even more enjoyable stay.Warm regards,
