Ratings based on 808 Verified Reviews

4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 28 Dec 2024
Dirty streets
Comment from Hotel Management
31 Dec 2024 by Karolina , Hotel Management
Dear Ms. Carla, We have noted your remark and thank you for leaving a review.Best regards,Karolina Gadula - Guest Experience Manager
4 out of 5
by A verified traveler

Posted 27 Dec 2024
The staff were really friendly and helpful. They did the best they can to provide quality service during my one week stay. Thw A.C in my room stopped working 2 days before my check out. Albeit, I didn't inform the desk so that's completely fine. But the A.C wasn't really easy to operate. It often would take 15 to 30 minutes to start blasting. The building was clean where most important, but there were lots of mysterious stains on the bed head. The bathroom didn't look as clean as I hoped for. The location is whee I think I should've done more research or better thinking. The hotel is located at the dead end of two sided streets full of Indian restaurants and stores where wouldn't let me walk in peace in and out of the hotel. It was about 15 minute walk to the Ao Nang beach. Not a bad walk, but I gradually was getting more tired and wanted to order a grab, but it was too close for them that I often had no luck of finding a ride. Other than that, it was a decent place for the price.
Comment from Hotel Management
31 Dec 2024 by Karolina, Hotel Management
Dear Chae Hyun,Thank you so much for taking the time out of your day to review your stay. We appreciate it so much, as your feedback will directly help us to improve our services. We look forward to welcoming you again in the future.Yours sincerely, Karolina Gadula - Guest Experience Manager
3 out of 5
by A verified traveler

Posted 19 Dec 2024
Hot water isn’t particularly hot. Pool and gym aren’t great. Too many bushes around the pool causes it to be buggy.
Comment from Hotel Management
31 Dec 2024 by Karolina, Hotel Management
Dear Mr. Austin,Thank you so much for taking the time out of your day to review your stay. We appreciate it so much, as your feedback will directly help us to improve our services. We look forward to welcoming you again in the future.Yours sincerely, Karolina Gadula - Guest Experience Manager
5 out of 5
by A verified traveler

Posted 6 Sep 2024
The staff were absolutely wonderful! Such an amazing, relaxing experience staying at Devana Plaza. Would highly recommend it. Such a beautiful atmosphere and location, it felt like more than a 4*. But best of all was truly the staff, they all worked so hard to provide such a special experience for us. They are a credit to the company.
Comment from Hotel Management
25 Sep 2024 by Karolina, Hotel Management
Dear Mrs. Ruhena,Thank you so much for taking the time out of your day to review our hotel. We are thrilled to read that you had an absolutely wonderful and relaxing stay with us. Our team is always ready to welcome you again at our property.Yours sincerely, Karolina Gadula - Guest Experience Manager
5 out of 5
by A verified traveler

Wonderful hotel

Posted 1 Aug 2024 on Hotels
Stayed here for 7 nights. Everything spotless and pools beautiful. Breakfast was best I've had with a wide selection to suit everyone. Great outdoor setting
Comment from Hotel Management
25 Sep 2024 by Karolina, Hotel Management
Dear Mr. Graham,Thank you so much for taking the time out of your day to review our hotel. We look forward to welcoming you again in the future.Yours sincerely, Karolina Gadula - Guest Experience Manager
5 out of 5
by A verified traveler

Posted 18 Feb 2024
was on my own and felt very safe in this area
Comment from Hotel Management
15 Mar 2024 by Karolina, Hotel Management
Thank you so much for taking the time out of your day to review your stay. We look forward to welcoming you again in the future.Yours sincerely, Karolina Gadula - Guest Experience Manager
4 out of 5
by A verified traveler

Posted 25 Jan 2024 on Hotels
Comment from Hotel Management
15 Mar 2024 by Karolina, Hotel Management
Thank you for your great review.
5 out of 5
by A verified traveler from Omaha

This traveler left a rating score only Posted 5 Jan 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Apr 2023
4 out of 5
by A verified traveler

Posted 22 Apr 2023
Ok. They didnt honor the free upgrade but rooms are nice in general so no biggie. Staff were very nice. Location 10 min from night market.