Ratings based on 40 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Mar 2022
This property offered value for money - it was cheap. In its heyday, it must have been a very nice hotel but maintenance has fallen behind over the years. The common areas are fine but the rooms and exterior/grounds are very tired and badly need to be updated. Perhaps the owners can't afford it - there were only 4 guests booked in on the night we stayed.
by A verified traveler
What a joke. Booking was on a quarantine hotel.
Posted 23 Mar 2021 on HotelsAbsolutely ugly thing hotel.com has done by booking a hotel which is reserved for quarantine travellers.
When we reached hotel, hotel staff didn’t allow us to enter as it’s reserved for quarantine people only. What a stupid joke of a service your company has done. We have been stranded without a hotel.
You should have not accepted the booking if the hotel is reserved for quarantine people.
I will NOT use your service again.
by A verified traveler
Posted 25 Dec 2019
Room wasn't ready on time and check out also got delayed as only one person at the Service Desk to attend all guests.
by A verified traveler from Wellington, NZ
Posted 20 Apr 2019
The hotel was quiet and in a peaceful setting. Our rooms were very dark as there was bamboo in front of the windows and the first night a huge cockroach joined me in the bathroom. The front desk didn't seem particularly concerned about this when I complained. Communication with staff generally was very difficult due to poor English, a couple of staff members seemed quite pleasant but a lot were indifferent bordering on sullen.
We ate at the restaurant both nights - the vegetarian Sri Lankan curry I had the first night was very good but the other dishes were very disappointing.
My husband believes he left a wallet with quite a bit of money in it in our room but it wasn't able to be located.
Comment from Hotel Management
3 May 2019 by GM, Hotel Management
Dear Guest,
we are concerned on your comment and would have appreciated if you could have brought this to our notice while at the hotel where we could have made you more comfortable, as to a wallet which you have mentioned we have not found anything. our apologies for your uncomfortable stay.
by A verified traveler
Posted 29 Mar 2019
The property was not at all what we expected, and not at all as described here on Expedia. I would describe it more as an upgraded hostel. There were no tours or assistance with finding tours, as the brochure in the room stated. The front desk lady way over quoted us for a tuk tuk, then later stated that she didn’t. The food was subpar, and the meal we were served (Sri Lankan curry) was not curry at all. We were not comfortable in the facility and so left after only one day even though we paid for 2 days. I would only suggest this place if you just want a place to lay your head, without any amenities.
Comment from Hotel Management
4 Apr 2019 by GM, Hotel Management
dear guest we will look into your comment
by A verified traveler
Posted 16 Feb 2019 on Hotels
Comment from Hotel Management
25 Feb 2019 by GM, Hotel Management
Thank you for your response
by A verified traveler from Anuradhapura
Posted 15 Jan 2019
Nice hôtel, central, very welcoming, helpful and smiling staff.
Comment from Hotel Management
19 Jan 2019 by GM, Hotel Management
Thank your for taking your valuable time to share your experience with us
by A verified traveler
Spotless, comfortable with great customer service
Posted 3 Jan 2019 on Hotelswe stayed at the hotel on NYE so we partook in the hotel’s special gala dinner. It was a buffet but very well catered with a great variety of Sri Lankan and western food which was freshly made, regularly replenished and delicious. We have loved the local cuisine on our trip but it was a treat to have fresh salads, smoked salmon and readymade flambé desserts. The breakfast was also a buffet. Not your average buffet - everything was fresh and tasty! The room was compact but comfortable. The bathroom was quite small but like the room, spotless and functional. Hot water, ac, good WiFi and very helpful and attentive staff. Great value for money and in a lovely location close to town but next to a lake with peace and quiet.
Comment from Hotel Management
4 Jan 2019 by thilini , Hotel Management
We are pleased to know that you had enjoyed your stay at this hotel . Our team takes note of your satisfaction on our service and meals e.t.c . We all welcome you back to spend a few more nights on your next visit to Anuradhapura.
Thank you.
by A verified traveler
Good mid-range choice
Posted 23 Nov 2018 on HotelsGreat pool and nice surroundings. Breakfast very good but leftovers are clearly used for lunch and dinner. Much better choices away from the hotel to eat however hotel itself fine for bed and breakfast.
Comment from Hotel Management
26 Dec 2018 by GM, Hotel Management
Dear Valued Guest,
we appreciate you valuable comments however we wish to state that we do not recycle our food, this is a policy that we maintain. we are happy to hear that you have enjoyed your stay with us.
by A verified traveler
Free bikes
Posted 5 Aug 2018 on HotelsWe stayed a couple of nights and enjoyed using the hotel’s free bikes to cycle round the old town. Staff were very friendly and helpful. Food was okay, nothing spectacular. Room was good.
Comment from Hotel Management
9 Aug 2018 by GM, Hotel Management
we are happy that you have enjoyed your stay at the hotel
