Ratings based on 208 Verified Reviews
4.8 Room cleanliness
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kelowna
Posted 12 Nov 2024
Great location. Good value. A few more amenities needed. Like stands for suitcases.
Comment from Hotel Management
13 Nov 2024 by Giulia from Numa Guest Experience Team , Hotel Management
Dear Hugh,We are grateful for your feedback and suggestions. We are excited to discuss your idea with our team and look forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 18 Oct 2024
Very friendly staff.
Comment from Hotel Management
18 Oct 2024 by Giulia from Numa Guest Experience Team , Hotel Management
Dear Richard,Your positive feedback and appreciation for our communication efforts are greatly valued. We are delighted that you enjoyed your experience with us and look forward to your next visitBest regards,
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Numa Guest Experience Team, Hotel Management
Dear Rhoda,Thank you so much for your rating. It would help us a lot if you could share your experience during the stay so that we can investigate from our side and get back to you with your feedback.Best regards,
by A verified traveler
Posted 13 Oct 2024
Well located, and comfortable. Lack of onsite staff, and remote only assistance is an issue.
Comment from Hotel Management
14 Oct 2024 by Giulia from Numa Guest Experience Team , Hotel Management
Dear Neil,We are thrilled to hear that you had a great experience with us. Our property is managed digitally by a centralized guest experience team, and therefore we do not have a reception on-site but we are available 24/7 via phone call, email and WhatsApp. Please let us know if you would like to discuss this personally, and we will get in contact with you.Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,
by A verified traveler
Posted 6 Oct 2024
The apartment was superbly equipped, spacious, in a good location and generally very clean. The only deduction of one star is rhat the unmanned entrance with just a keypad to access felt a little unsafe as anyone could tailgate - with the lift then requiring no pincode to access all floors. That said once inside we experienced no problems or issue. Thank you!
Comment from Hotel Management
7 Oct 2024 by Giulia from Numa Guest Experience Team , Hotel Management
Dear Michael,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. You don't have to worry about the PIN system, pin codes are absolutely personal and secret and in case of doubt if someone else sees it, our team can change it on request. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,
by A verified traveler
Posted 3 Oct 2024
We had a fantastic stay in Belgium. Antwerp railway station was simply amazing. We visited Bruges, Brussels and of course Antwerp. Public transport was great and easy to navigate. People were friendly. We loved the accommodation and that the bedroom was separate along with the toilet and bathroom
Comment from Hotel Management
4 Oct 2024 by Giulia from Numa Guest Experience Team , Hotel Management
Dear Regina,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,
by A verified traveler
Posted 29 Sep 2024
We enjoyed our stay here. It was easy checking in through the app. The hotel is in a great area. Close to the historic city center, lots of restaurants and a grocery store is next door.
Comment from Hotel Management
30 Sep 2024 by Giulia from Numa Guest Experience Team , Hotel Management
Dear Mirtill,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,
by A verified traveler
Posted 26 Sep 2024
Absolutely lovely apartment! It is in wonderful condition and has everything and more of what one needs. Fantastic stay!
Comment from Hotel Management
27 Sep 2024 by Giulia from Numa Guest Experience Team , Hotel Management
Dear Chester,We want to thank you for your kind words! We are thrilled to hear that you enjoyed your stay and had a good time at Numa. We look forward to welcoming you back for many more such seamless and soulful experiences in the futureBest regards,
by A verified traveler
Posted 4 Sep 2024
I wouldn’t stay there again stains on pillows and Communication was terrible and horrible. Customer service was rubbish and yeah, I wouldn’t stay there again.
Comment from Hotel Management
9 Sep 2024 by Giulia from Numa Guest Experience Team, Hotel Management
Dear Zoubir,Thank you for sharing your feedback with us. We’re truly sorry that your experience wasn’t up to your expectations. Our team worked promptly to address your concerns during your stay and offered you both a partial refund, which will be processed as soon as possible, and a voucher for a future stay, which you kindly accepted. We apologize again for any inconvenience caused and hope to have the chance to welcome you back for a much improved experience.Best regards,
by A verified traveler
Posted 17 Aug 2024 on Hotels
