Ratings based on 26 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Oct 2024
There was urine on the mattress. The shower head wasn’t connected to the shower line, the hot water was turned off and customer service was useless to help. There is a sleeper couch with a mattress that is ripped, dirty, and I guarantee is covered in bed bugs. The floor is dirty and will turn your socks brown. Oh and also the entrance code randomly changes so you may get locked out for a night. Good luck.
Comment from Hotel Management
20 Nov 2024 by The Smartflats Team, Hotel Management
Dear Christopher, Thank you for your feedback. We are deeply sorry to hear about the unpleasant experience you had during your stay. We understand the importance of a clean and comfortable environment for our guests, and we apologize for the issues you encountered. We will take immediate action to address the concerns you raised. We hope to welcome you again in the future, and we appreciate your understanding and patience. The Smartflats Team.
by A verified traveler
Posted 8 Apr 2024
by A verified traveler
Posted 21 Feb 2024
by A verified traveler
Surprisingly good
Posted 12 Jun 2023 on HotelsVery large apartment, clean and couldn’t be a better location for transport and closeness to tourist sites.
by A verified traveler
Posted 20 Oct 2019
by A verified traveler
Posted 23 May 2019
by A verified traveler
Great room, fair price.
Posted 20 Sep 2018 on HotelsThis flat is in an excellent neighborhood. It was very spacious, well-equipped, clean, and comfortable. The staff contacted me with all necessary information and even checked in with me to make sure everything was suitable. One of the best places I've stayed in years!
Comment from Hotel Management
21 Sep 2018 by Sabrina, Hotel Management
Good morning Eric, thank you for taking the time to leave your review! I am glad you enjoyed your stay with us. I hope to welcome you back soon at Smartflats. I wish you a nice day! The Smartflats Team.
Recommended
for Everyoneby A verified traveler from Dunedin
great location and value
Posted 16 Sep 2018
Pros: Location & size of property were great
Cons: definitely needs improved cleaning
Location: located directly next to main sightseeing, shopping, cafe's, restaurants & supermarkets
A super location, perfect for exploring and a nice apartment but unfortunately needed a good clean. I would recommend if knowing acceptable cleaning standards were kept. Floors need a good mopping as walking in bare feet resulted in dirty feet & there was an issue with mosquito's. This must have been an ongoing issue and due to poor cleaning I could see squashed bugs on the walls, curtains & the roof & cleaning standards were definitely below the required standard.
Comment from Hotel Management
19 Sep 2018 by Sabrina, Hotel Management
Thank you for taking the time to leave your review!
I am glad that you appreciated the location and the flat. We do have fans available upon request, if you want to keep the windows closed. I hope to welcome you back soon at Smartflats. Feel free to contact us so we can find the Smartflats that will best suit your needs. Have a nice day!
by A verified traveler
Filthy apartment, broken glass/furniture. No help!
Posted 11 Sep 2018 on HotelsThis was by far, the worst experience we have had in any accommodation, anywhere.
Not allocated the apartment we had booked. The one we where given was filthy, with sticky, stained floors. Broken coffee table. Broken glass bottle in fridge. Used eyelashes on windowsill. Shower pan stained. Luke warm water. Blocked sink. The key that should have been in the flat was missing which resulted in being trapped between the apartment and the street as the push button to open the street gate was also broken.
Tried 3 times to ring their emergency number. No reply. Rang Hotels.Com who came back to me saying that Smartflats would contact me directly, they did not. The following day, they sent me a message saying they had been in and fixed all the problems, which they also sent to Hotels.com. When I returned no one had been there at all.
I have since emailed them three times and they just don't answer.
AVOID!
Comment from Hotel Management
25 Sep 2018 by Sabrina, Hotel Management
Thank you Nathalie for your remarks. It really helps us to improve the quality of our services and our Smartflats. I am sorry to see that you did not have a fully satisfying stay with us. I apologise for the inconvenience. I hope we can welcome you back soon at Smartflats to provide you with a better experience. I wish you a nice day! The Smartflats Team.
by A verified traveler
Modern equipped in great location but no air con
Posted 21 Jun 2018 on HotelsGreat location. Modern spacious and well equipped accommodation. Shame there was no outdoor seating. Real downside is a lack of air conditioning. Not particularly hot when we stayed but the Appartment was stifling stuffy and pretty unbearable at night
Comment from Hotel Management
2 Aug 2018 by Smartflats, Hotel Management
Hello Timothy. Thank you for taking the time to share your experience. It really helps us to improve our services and our Smartflats.
I am glad to see that you enjoyed the accomodation.
I hope to welcome you back soon at Smartflats for a much better stay. Feel free to contact us so we can find the Smartflats that will best suits your needs.
