Ratings based on 747 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
We staying this accommodation so often but this time TV in the room doesn’t work (I thought renovations have been done) Light in toilet doesn’t work…
A bit dissappinted
Comment from Hotel Management
26 Nov 2024 by Marc Martens, General Manager, Hotel Management
Dear Nao, Thank you for taking the time to give us feedback about your recent stay.We are pleased that you found our room cleanliness to your satisfaction and that you were content with our service and room amenities. Our team works diligently to ensure a comfortable and welcoming environment for all our guests.However, we regret to hear about the difficulties you experienced with the TV and the bathroom light on this occasion. Our hotel strives to maintain all facilities in good working order, and we apologize for any inconvenience this may have caused. We always encourage guests to report any issues, as our 24/7 reception is ready to assist and resolve such matters promptly. Rest assured, our commitment to providing a high-quality stay remains unwavering.We would be delighted to welcome you back for another stay in the future. Best wishes,Marc Martens, General Manager
by A verified traveler
Posted 28 Aug 2024 on Hotels
Comment from Hotel Management
29 Aug 2024 by Marc Martens, General Manager, Hotel Management
Dag Charlotte,Bedankt voor uw recensie.Wat jammer dat u niet tevreden was over uw verblijf en de service. We horen graag wat we op dit gebied kunnen verbeteren.Met hartelijke groeten en graag tot een volgende keer,Marc Martens, General Manager
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
28 Aug 2024 by Marc Martens, General Manager, Hotel Management
Beste Thomas,Hartelijk dank voor uw review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Een volgende keer verwelkomen we u graag opnieuw.Met vriendelijke groet,Marc Martens, General Manager
by A verified traveler
Posted 23 Aug 2024 on Hotels
Was really nice staying with you guys I hope I see you guys again thank you for everything you guys had done for me and family specially with my autistic daughter the staff was really kind with her ❤️❤️❤️
Comment from Hotel Management
26 Aug 2024 by Marc Martens, General Manager, Hotel Management
Dear Elaine,Thank you for your positive review.We are thrilled to learn that your stay at Novotel Antwerpen was so enjoyable and that the attentiveness of our staff contributed positively to your experience.We are especially pleased to hear that our team was accommodating and kind towards your daughter, reinforcing our commitment to ensuring a comfortable stay for all our guests.We hope that you will return in the future. Best wishes,Marc Martens, General Manager
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Marc Martens, General Manager, Hotel Management
Beste Robert,Bedankt voor uw enthousiaste beoordeling.Het verheugt ons dat u tevreden was over de netheid van uw kamer en dat uw verblijf bij ons naar wens was.Vriendelijke groet en graag tot ziens,Marc Martens, General Manager
by A verified traveler
Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
1 Aug 2024 by Marc Martens, General Manager, Hotel Management
Beste Simon,Bedankt voor uw enthousiaste beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We hopen u in de toekomst opnieuw te mogen verwelkomen en wensen u een fijne dag toe. Met vriendelijke groet,Marc Martens, General Manager
by A verified traveler
Posted 28 Jul 2024
Didn’t like the hotel, also for the price it’s not good. Old, dirty and the location is not good.
We paid €200 for a night, but was more worth €100 for a night.
Renew it or something
Comment from Hotel Management
29 Jul 2024 by Marc Martens, General Manager, Hotel Management
Dear Baldewijn,We thank you for taking the time to send us your feedback.We are pleased that you found our service to be satisfactory, as we strive to provide attentive and dedicated service to all our guests.We regret to hear that aspects of your stay did not meet your expectations. We understand that the cleanliness and condition of the room, as well as the amenities, play a crucial role in the comfort and enjoyment of our stay. Furthermore, we acknowledge that the value for money is an important factor for our guests. We take your perception of these elements seriously and will look into the mentioned issues to ensure the high standards we aim to uphold. For future reference, our hotel has been updated with various amenities including a fitness room, a unique garden terrace with an outdoor swimming pool, and a restaurant offering balanced food options. We also provide a rich breakfast buffet and comfortable rooms equipped with coffee and tea facilities. We have a team that speaks multiple languages and is always ready to go the extra mile for our guests' satisfaction.Located just a short drive from the Antwerp city centre, our hotel is close to the harbour and surrounded by green spaces, offering a peaceful retreat after exploring the vibrant city and its attractions. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Marc Martens, General Manager
by A verified traveler
Fraudulent staff's
Posted 22 Jul 2024 on HotelsI was charged for 2 breakfast and it's only 1 i needed, the receptionist said the manager is on holiday so my refund is going to take up to 2 weeks to process but taking my money by mistake is not an issue
by A verified traveler
Posted 27 Jun 2024 on Hotels
Comment from Hotel Management
1 Jul 2024 by Marc Martens, General Manager, Hotel Management
Dear Mohammad,Thank you for this review.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.We hope to welcome you back in the future.Best wishes,Marc Martens, General Manager
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Marc Martens, General Manager, Hotel Management
Dear Katharina,Thank you for your positive review.We are delighted to know that our service met your high expectations and you experienced the dedication of our team.Novotel Antwerpen prides itself on offering a comprehensive experience, from our diverse breakfast options to our family-friendly amenities. Our commitment to providing a comfortable environment is unwavering, and guest feedback is integral to our continued improvement.We hope that you will return in the future. Best wishes,Marc Martens, General Manager
