Ratings based on 223 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
very well located
Comment from Hotel Management
25 Nov 2024 by NH Mechelen, Hotel Management
Dear Maria Fernanda,Thank you for your positive feedback following your recent stay in NH Mechelen. We are happy to read that our hotel was perfectly located for your trip to Mechelen.Best regards,NH Mechelen
by A verified traveler
Posted 14 Oct 2024
Staff friendly and an excellent location. I booked a single room which was spacious. Bed was comfy and the room was clean. I had two issues, one the main light didnt work in the room. It was ok for me as I used the room as purely somewhere to sleep but it was hard too see with just the light from the bathroom. Also my room backed on to the lift shaft which was loud, you heard the lift everytime it was used or the doors banged. Wasnt great to hear at 6am! Overall I would probably stay here again
Comment from Hotel Management
22 Oct 2024 by NH Mechelen, Hotel Management
Dear Neil,Thank you for your feedback. We really appreciate your nice comments about our friendly staff, the good bad, cleanliness and location. We regret to read that there were some noise issues and that the procedures for the light in the room were unclear. We'll be glad to explain you upon a next stay with us.Best regards,NH Mechelen
by A verified traveler
Posted 3 Sep 2024
Nice and spacious room in central location close to the historic part of town.
Coffee machine in the room didn't work, friendly staff tried fixing it without success but gave me a coffee from the restaurant.
I was informed parking is charged per day however I was charged for 2 nights (and 2 days) while I arrived in the evening and left early morning.
Comment from Hotel Management
22 Oct 2024 by NH Mechelen, Hotel Management
Dear Willem,Thank you for your positive feedback. We are glad to hear that the issue with the coffee machine was fixed in an inventive way. Just like the room, the parking is charged per night that you stay with us, not taking into account arrival or departure time.Best regards,NH Mechelen
by A verified traveler
Posted 30 Jul 2024
by A verified traveler
Posted 13 Jun 2024 on Hotels
Comment from Hotel Management
27 Jun 2024 by NH Mechelen, Hotel Management
Dear Florin,Thank you for your stay and your review.Best regards,NH Mechelen
by A verified traveler
Posted 6 Jun 2024
Coffeemaker didn't work.
Room wasn't cleaned, no new towels though appropriate label was on the door
Comment from Hotel Management
27 Jun 2024 by NH Mechelen, Hotel Management
Dear Hilda, Thank you very much for your feedback. We regret to read that there was a misunderstanding with the room cleaning. We had a new cleaning lady in our team, who was not yet familiar with the 3 types of doorhangers guests can hang out and she thought it was a do not disturb sign. We are sorry for the inconveniences this caused.Best regards,NH Mechelen
by A verified traveler
Weary, but decent value
Posted 22 May 2024 on HotelsI was in a standard room, which means a room which hasn't been redecorated since the mid-90s! All things considered, the decor was well-maintained, although there were quite a few stains on the carpet, and the bedside light was broken throughout my stay. However, Although weary, it was clean and comfortable, and the bed, bedlinen and curtains were a lot newer than the wallpaper, and it was a fair price for what was offered.
As an Englishwoman, I was very excited to find that the room contained not only a kettle, but a genuine Corby Trouser Press.
I shed a tear of patriotic pride, but left my jeans unpressed.
Comment from Hotel Management
28 May 2024 by NH Mechelen, Hotel Management
Dear Anna, thank you so much for your honest feedback. We do plan a renovation project for next year, but awaiting that, we are glad to hear that our oldest English library style rooms still have their charm. Thank you once again for staying with us.
by A verified traveler
Posted 31 Mar 2024 on Hotels
Comment from Hotel Management
6 May 2024 by NH Mechelen, Hotel Management
Dear Tareq,Thank you very much for your top score review. We are glad to hear that you had a perfect stay with us.Best regards,NH Mechelen
by A verified traveler
Posted 26 Mar 2024 on Hotels
Very nice stay .staff were fantastic.. room was a bit dated..
Comment from Hotel Management
29 Mar 2024 by NH Mechelen, Hotel Management
Dear Michael,Thank you very much for your stay in NH Mechelen and for leaving a review. We are glad to read that you had a very nice stay and that you thought our staff was fantastic. We will pass your compliments to everyone in the team.Best regards,NH Mechelen
by A verified traveler
Lovely hotel in good location
Posted 17 Mar 2024 on HotelsHotel is a short walk from the main centre. Its in a quiet location with bars and restaurants nearby.
Room was comfortable, clean and had everything we needed.
Comment from Hotel Management
29 Mar 2024 by NH Mechelen, Hotel Management
Dear Jacqui,Thank you so much for your amazing review. We really appreciate your feedback and look forward to welcoming you back in our hotel on the next opportunity.Best regards,NH Mechelen
