Ratings based on 729 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
The room smelled like bathroom sewer I complained the guy told me he smells nothing, after 1 night the room humidity were high and there is no ventilation other than opening the window that has no net so mosquitos entered the room and I had to close it. It felt like a prison cell
Comment from Hotel Management
5 Nov 2024 by Marc Martens, Directeur, Hotel Management
Dear Ahmed,We are grateful for your feedback.We are sorry that the experience did not meet your expectations. The issue you faced with the unpleasant smell in your room is certainly not the standard we strive for, and we understand how uncomfortable that must have been. Moreover, while we do offer the option to open windows for ventilation, it is regrettable that this allowed mosquitoes to enter. As we are located in a port area, we recognize that insects can be a concern, particularly during warmer months. Finally, we apologize if our service did not provide the attention you deserved. We value your input, as it helps us enhance our offerings for all our guests.We hope that you will allow us the opportunity to welcome you back in future.Best regards,Marc Martens, Directeur
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Directeur, Hotel Management
Dear Irfan,Thank you for such a positive review.We are really pleased we met your expectations.We look forward to a return visit from you in the future.Best wishes,Marc Martens, Directeur
by A verified traveler
Posted 1 Oct 2024
First night was fine but on night two I smelt a strong smell and I immediately fell unwell and I didn’t not feel safe so I got checked out at the hospital then moved location entirely for the last two nights even though they offered a room change only. Once far from the location my condition improved. Still unknown source.
Comment from Hotel Management
3 Oct 2024 by Marc Martens, Directeur, Hotel Management
Dear Bethan,Thank you for taking the time to share your experience with us.We are pleased that your first night at ibis Budget Antwerpen Port was satisfactory. Our team strives to provide a comfortable stay for all our guests, and we're glad we could meet your expectations initially.However, we are deeply concerned about the issues you encountered during your second night. Your well-being is our utmost priority and we take such matters very seriously; we have thoroughly investigated the room following your departure. Our team conducted a comprehensive check but couldn't identify any unusual odors or potential sources of concern. We continuously maintain our rooms to ensure they meet our high standards of cleanliness and safety.We understand your decision to relocate for the remainder of your stay, and we're relieved to hear that your condition improved. While we offered a room change, we respect that you felt more comfortable moving to a different location entirely. Your health and comfort are paramount to us, and we will continue to be vigilant in maintaining the quality and safety of our accommodations.We hope you will consider giving us another opportunity to provide you with a consistently pleasant stay in the future.Best regards,Marc Martens, Directeur
by A verified traveler
Posted 15 Aug 2024
Close to port
Comment from Hotel Management
28 Aug 2024 by Marc Martens, Directeur, Hotel Management
Dear Tomasz,We are grateful for your feedback.We are delighted to read that you enjoyed your stay with us and found our proximity to the port ideal. We hope you had the chance to experience our cold breakfast buffet with quality products during your stay.We would love to welcome you back on a future occasion.Kind regards,Marc Martens, Directeur
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
7 Aug 2024 by Marc Martens, Directeur, Hotel Management
Beste gast,Bedankt voor uw positieve review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Met vriendelijke groeten,Marc Martens, Directeur
by A verified traveler
Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
31 Jul 2024 by Marc Martens, Directeur, Hotel Management
Beste gast,Bedankt voor uw beoordeling van Novotel Antwerpen.We zouden graag weten hoe we uw ervaring kunnen verbeteren. We horen graag uw feedback.Graag tot een volgende keer.Hartelijke groet,Marc Martens, Directeur
by A verified traveler
Posted 18 Jun 2024
Nice cheap clean hotel near to where i needed to be
Comment from Hotel Management
20 Jun 2024 by Marc Martens, Directeur, Hotel Management
Dear Dale,Thank you for such a positive review of your stay.It is delightful to hear that you found our hotel to be clean and our service to meet your expectations. Our team takes great pride in maintaining the highest standards of cleanliness and guest satisfaction.While our room amenities are designed following the ibis Budget brand standard, ensuring functionality and efficiency, we appreciate your perspective and continually strive to enhance our guest experience.We are also pleased that our location was convenient for your needs, allowing you to enjoy the vibrant port area of Antwerp.We look forward to welcoming you back. Best regardsMarc Martens, Directeur
by A verified traveler
Posted 11 Jun 2024 on Hotels
Comment from Hotel Management
14 Jun 2024 by Marc Martens, Directeur, Hotel Management
Dear Katia,Thank you for such a positive review about your stay.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back in the future. Best wishes,Marc Martens, Directeur
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Marc Martens, Directeur, Hotel Management
Dear Pawel,Thank you for this rating of your recent stay.Unfortunately, it seems that we did not meet all your expectations. We would certainly like to learn more about this. The comfort and satisfaction of our guests are of the utmost importance to us, and we are always open to candid feedback and suggestions for improvement.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Marc Martens, Directeur
by A verified traveler
Posted 3 Jun 2024
Property is wonderful, very inconvenient that is very isolated, no means of transportation unless you have a car other wise bus is far and not jus every one and every day you can afford to take a taxi. Wish it was affordable in big cities or through a program!. Thanks! I love staying at ibis but sometimes the rates are not for everyone that like to travel for several days.
Comment from Hotel Management
5 Jun 2024 by Marc Martens, Directeur, Hotel Management
Dear Elizabeth,Thank you for taking the time to share your review.We are thrilled to hear that you found our property to be wonderful and were satisfied with the cleanliness and the condition of our hotel. It is always rewarding for us to receive such positive comments.However, we understand that our location posed some inconvenience due to its distance from public transportation. While we are indeed situated in a more secluded area, which ensures a quiet environment away from the hustle and bustle, we acknowledge that this can present a challenge for guests without vehicles. We regret any difficulty this may have caused during your stay.Regarding our rates, we strive to offer competitive pricing that reflects the value and amenities we provide, such as our well-maintained rooms and attentive service. We understand that travel budgets vary, and we recommend keeping an eye on our specials and discounts that may make longer stays more economical.We hope to welcome you again. All the best,Marc Martens, Directeur
