Ratings based on 977 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
It’s a basic hotel, the room is very basic and the towels are on the small/thin side but it was clean, good shower, the bed was comfortable, and the staff were friendly and helpful. Very close to the train station and easy to walk everywhere. For a budget accommodation it was fine and I would stay at it again
Comment from Hotel Management
25 Oct 2024 by Lieven VAN DEN BULCKE, General Manager, Hotel Management
Dear Dean, Thank you for taking the time to share your review.We are delighted that you found the cleanliness of our rooms, the quality of our showers, and the comfort of our beds to your satisfaction. It is always rewarding to hear that our staff have been friendly and helpful, as we strive to provide the best service possible.We note your comments regarding the towels and room amenities. While we aim to deliver a budget-friendly experience without compromising on the essentials, we understand that these aspects are important to our guests. Please remember for future stays that we have a 24/7 reception ready to assist with any requests, and amenities such as hairdryers are available upon request with a refundable deposit. We are also continuously looking into improving our offerings while maintaining affordability.Finally, we are pleased that you appreciated our convenient location close to the train station and within easy walking distance to many attractions in Antwerp. It is a pleasure to know that this contributed positively to your stay with us.We hope to see you again in the future.Best wishes,Lieven VAN DEN BULCKE, General Manager
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Lieven VAN DEN BULCKE, General Manager, Hotel Management
Dear Magdalena, Thank you very much for your kind review.We are really pleased we met your expectations.It would be a pleasure to welcome you back. Best wishes,Lieven VAN DEN BULCKE, General Manager
by A verified traveler
Posted 30 Sep 2024
Affordable price and is situated within walking distance to places of attraction
Comment from Hotel Management
2 Oct 2024 by Lieven VAN DEN BULCKE, General Manager, Hotel Management
Dear Guest, Thank you for this great review.We are delighted that you appreciated the affordable pricing, our hotel's cleanliness, condition, service, and the amenities provided in your room. It is great that you took advantage of our prime location, within walking distance to many of Antwerp's attractions, and found this to be convenient for your stay.We look forward to welcoming you back soon. Kind regards,Lieven VAN DEN BULCKE, General Manager
by A verified traveler
Posted 23 Sep 2024
The property, Ibis Budget is a disgrace to human dignity. No hair dryers in the rooms; no soap to wash your hand; no chair to sit on; small bath towels; small pillows; and no telephone even to call the reception in possible cases of emergency. There is also no air conditioning or ventilator. I was there in September; I wonder what people are doing in summers and winters.
Comment from Hotel Management
24 Sep 2024 by Lieven VAN DEN BULCKE, General Manager, Hotel Management
Dear Sanem Guvenc,Thank you for your feedback,We are sorry to hear that your stay at ibis budget Antwerpen Centraal Station did not meet your expectations. We understand that certain amenities are important to our guests, and we regret any inconvenience caused. As a value-focused hotel, we are transparent about our amenities, which include flat-screen TVs, free WiFi, and 24/7 reception services. Though we don't have in-room hairdryers, we do offer them at reception with a refundable deposit. Our bathrooms are equipped with soap dispensers for handwashing and showers, and we regret if this was not apparent during your stay.We acknowledge that our rooms do not have air conditioning due to the typically moderate climate in this part of Europe, but we do allow windows to be opened further upon request for additional ventilation. Regarding seating, while we do not provide chairs in every room due to space constraints, we strive to ensure that our guests have a comfortable and functional space. We apologize if the size of our bath towels and pillows didn't meet your comfort needs. Our team is always ready to assist with any issues or emergencies through our 24-hour reception, and we are sorry if this was not communicated effectively.We hope to welcome you again in the future. Best wishes,Lieven VAN DEN BULCKE, General Manager
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Lieven VAN DEN BULCKE, General Manager, Hotel Management
Beste gast, Bedankt voor uw mooie beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hartelijke groet,Lieven VAN DEN BULCKE, General Manager
by A verified traveler
Posted 14 Sep 2024 on Hotels
Ok, but no kettle.
Comment from Hotel Management
15 Sep 2024 by Lieven VAN DEN BULCKE, General Manager, Hotel Management
Dear Magdalena,We appreciate that you took the time to share your experience with us.We are delighted that you appreciated the cleanliness of our rooms, as well as the overall condition of our hotel and the service provided by our team. These aspects are indeed a priority for us, and we're glad they contributed to your satisfaction.However, we understand that the absence of a kettle in the room was a drawback for you. As we are a budget hotel, we aim to provide essential amenities without compromising on quality and affordability. For hot beverages, we offer hot and cold water free of charge in the lobby, as well as a 24/7 hot drinks vending machine for your convenience.Nonetheless, we are pleased that you found the amenities provided to be satisfactory. We continuously strive to ensure our guests have a comfortable and enjoyable stay with us, even while keeping to our budget-friendly promise.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Lieven VAN DEN BULCKE, General Manager
by A verified traveler from Bogota
Posted 9 Sep 2024
Sticky floors, very bad cleaning. They never cleaned our daughter's bunkbed or pick-up the tea cups. Thr clening was the very bare minimum. A budget hotel shpuld not mean dirty.
Comment from Hotel Management
11 Sep 2024 by Lieven VAN DEN BULCKE, General Manager, Hotel Management
Dear Carlos, Thank you for taking the time to share your review.We regret to hear that your stay with us did not meet your expectations regarding the cleanliness of your room. Our team strives to maintain high standards of cleanliness and guest satisfaction, and we are disappointed that we fell short in this instance. We understand that regardless of our budget-friendly offerings, the comfort and satisfaction of our guests remain a top priority.We hope to see you again in the future.Best wishes,Lieven VAN DEN BULCKE, General Manager
by A verified traveler
Basic but good
Posted 5 Sep 2024 on HotelsHotel was as expected budget price so no frills but more than adequate check in was quick and efficient and the staff i dealt with were helpful and friendly The room was basic but fine for 1 night stay There was a tariff of 8 euros for breakfast but it was good with decent choice also the position of the hotel just behind the main railway station was exellent for transport links and for restaurants and bars nearby
Comment from Hotel Management
7 Sep 2024 by General Manager, Hotel Management
Dear Keith, Thank you for taking the time to share your review.We are pleased that you found the check-in process to be swift and efficient and that our staff left a positive impression with their helpful and friendly demeanor. Your appreciation for our breakfast offerings, as well as the value you found in our hotel's pricing, is truly encouraging for us.However, we note your comment regarding room comfort. While our rooms are designed with simplicity in mind, we strive to ensure our guests' satisfaction through our available amenities, such as 24/7 access to hot and cold water in the lobby, and the opportunity to borrow a hairdryer with a refundable deposit. We understand that individual preferences vary, and we will take your remarks into consideration.We hope to see you again in the future.Best wishes,Lieven VAN DEN BULCKE, General Manager
by A verified traveler from WI Dells
Posted 3 Sep 2024
False information. No parking. They also rude.
Comment from Hotel Management
7 Sep 2024 by General Manager, Hotel Management
Dear Cahit,Thank you for taking the time to share your feedback.We regret to hear that your experience at our hotel did not live up to your expectations. In regards to parking, we would like to clarify that while we do not have our own parking facilities, there is a convenient public underground car park available right beneath the hotel, which offers a lower price when reserved online. Furthermore, we understand that the level of service you received did not meet your standards, and for that, we are truly sorry. Our team is available around the clock to assist our guests, and we regret any lapse in service that may have occurred. As for the cleanliness and overall condition of the hotel, we take these matters seriously and will look into your comments to ensure our high standards are upheld. Our housekeeping is dedicated to maintaining a clean and comfortable environment, and we apologize if this was not reflected during your stay.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Lieven VAN DEN BULCKE, General Manager
by A verified traveler
Posted 30 Aug 2024 on Hotels
Comment from Hotel Management
1 Sep 2024 by Lieven VAN DEN BULCKE, General Manager, Hotel Management
Beste gast, Bedankt voor uw mooie beoordeling.Het verheugt ons dat u tevreden was over de netheid van uw kamer en dat uw verblijf bij ons naar wens was.Hartelijke groet,Lieven VAN DEN BULCKE, General Manager
