Ratings based on 533 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Ideal location to explore the city and quite enough to escape the hustle and bustle. Highly recommended.
by A verified traveler
Posted 20 Oct 2024
Quaint hotel in a perfect location with an exceptional staff.
Comment from Hotel Management
23 Oct 2024 by Didier Boehlen, General Manager, Hotel Management
Dear Lynn,Thank you for taking the time to let us know your opinion of your recent stay.We're thrilled to hear that your stay was enjoyable, and you found the conditions and amenities of your room to be to your satisfaction.It is with great pleasure that we acknowledge your appreciation for our dedicated team and the prime location of our hotel, ensuring a memorable experience for our guests.We look forward to welcoming you back on a future occasion.Best regards,Didier Boehlen, General Manager
by A verified traveler
Posted 18 Sep 2024
Breakfast selection could be improved and garden suite not berybpretty
Comment from Hotel Management
20 Sep 2024 by Didier Boehlen, General Manager, Hotel Management
Dear Cheryl,We would like to thank you for the time you took to review your stay.We regret to hear that the breakfast selection and the garden suite did not live up to your expectations. Our complimentary breakfast buffet offers a variety of hot and cold choices, including a selection of granola, muesli, fruit salad, soy drink upon request, and freshly baked tomatoes, to cater to different dietary preferences and needs. With regard to our garden suites, they are designed to offer a tranquil and comfortable experience, complete with access to our outdoor space. We value your input and will consider it as we continually strive to improve our guest experience.We hope to welcome you back on another occasion.Best wishes,Didier Boehlen, General Manager
by A verified traveler
Posted 3 Aug 2024
The staff and the hotel are perfect!
Comment from Hotel Management
5 Aug 2024 by Didier Boehlen, General Manager, Hotel Management
Dear Gauri.Thank you very much for sharing your positive review.We are truly appreciative of your kind words about your stay with us. We are delighted that you enjoyed the impeccable service from our staff, the spotlessness of your room, and the overall condition of our hotel. It's wonderful to know that these efforts contributed to your perfect experience. Our aim is to provide a tranquil oasis in the heart of the city, and it seems we have succeeded, with our quiet rooms at the backside, double glazing to ensure peaceful rest, and daily housekeeping to maintain the utmost cleanliness. Although our hotel does not have a restaurant on the premises, we trust you found our central location ideal for exploring local dining options. As for amenities, we are pleased you could enjoy the comforts of our well-appointed rooms, complete with air conditioning, a safe, and a minibar for your convenience.We hope to welcome you again in the future.All the best,Didier Boehlen, General Manager
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Didier Boehlen, General Manager, Hotel Management
Dear Yusuke,Thank you for taking the time to share your feedback.We are pleased that we were able to meet your expectations.We hope to welcome you back in the future.Best wishes,Didier Boehlen, General Manager
by A verified traveler
Posted 7 Jun 2024
The staff was super nice and helpful. They even had umbrellas for us to use as it was pouring the rain when we got there. Breakfast was delicious. We would stay here again. Room was very big.
Comment from Hotel Management
12 Jun 2024 by Didier Boehlen, General Manager, Hotel Management
Dear Chera,Thank you for your kind review.We are thrilled that our team's hospitality made a lasting impression and contributed positively to your experience. Providing umbrellas for our guests is just one of the many thoughtful touches we strive to offer, especially when the weather is less than inviting.Your appreciation for the complimentary breakfast buffet and the spaciousness of your room is most gratifying to hear.It would be our pleasure to have you return on another occasion. Very best wishes,Didier Boehlen, General Manager
by A verified traveler from Spearfish
Posted 26 May 2024
I wish I could give more than 5 stars to the front desk staff. They were so helpful giving easy directions to grocery stores, train station, best bus stop to the airport etc.
Very central location. I’d stay here again.
Comment from Hotel Management
27 May 2024 by Didier Boehlen, General Manager, Hotel Management
Dear Kristi,It was a pleasure to receive this great review.We are thrilled to hear about your positive interactions with our front desk team and that you found their directions to local amenities and transportation options to be helpful. It's also gratifying to know that our central location contributed positively to your stay, allowing you to enjoy the heart of our beautiful city with ease.We would be glad to have you return for another memorable stay.Best wishes,Didier Boehlen, General Manager
by A verified traveler
Posted 25 May 2024 on Hotels
Comment from Hotel Management
27 May 2024 by Didier Boehlen, General Manager, Hotel Management
Dear Christopher,Thank you for such a positive rating.It's great to hear that you had an enjoyable stay.We look forward to welcoming you back in the future.Kind regards,Didier Boehlen, General Manager
by A verified traveler
Posted 21 May 2024
This property has an excellent location for visiting Antwerp. Our room was #10 on the ground level with a delightful patio terrace. The staff was excellent, breakfast was great, and the room more than adequate. The property is clean and super easy walk to many of the sights. I would definitely stay here again if I was to return to Antwerp.
The front desk gave us the three recommendations for restaurants and they were all fabulous.
Comment from Hotel Management
22 May 2024 by Didier Boehlen, General Manager, Hotel Management
Dear Elizabeth,Thank you for sharing this lovely review.We are delighted to hear that the location of our hotel served as an excellent base for your Antwerp visit and that you enjoyed the private patio terrace of room #10. Our team takes great pride in providing exceptional service, so it is rewarding to know that their efforts have been recognized and appreciated. The compliments regarding the variety and quality of our breakfast offerings are also much appreciated.It pleases us to know that our commitment to cleanliness met your expectations, contributing to a comfortable and enjoyable experience. We are also glad that our restaurant recommendations enhanced your dining experiences in Antwerp.We are eager to welcome you back should your travels bring you to Antwerp once again.Warm regards,Didier Boehlen, General Manager
by A verified traveler
Posted 10 May 2024 on Hotels
Lovely room & very helpful staff.
Breakfasts excellent.
Comment from Hotel Management
13 May 2024 by Didier Boehlen, General Manager, Hotel Management
Dear Veronica,Thank you very much for this kind review.Your commendation on the comfort of our rooms and the helpfulness of our team is greatly appreciated. We are delighted that our breakfast selection met your expectations and contributed to a memorable experience.It is heartening to see your positive remarks regarding the cleanliness of our accommodations and the overall condition of our hotel. Such feedback serves as a testament to the dedication our team puts into ensuring guest satisfaction and we're grateful for guests like you who take the time to share their experiences.It would be our pleasure to have you return on another occasion. Very best wishes,Didier Boehlen, General Manager
