Ratings based on 543 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Didier Boehlen, General Manager, Hotel Management
Dear Gabriela,Thank you for taking the time to review your stay.We are really pleased we met your expectations.We look forward to the pleasure of welcoming you back. Many thanks again,Didier Boehlen, General Manager
by A verified traveler
Posted 3 Nov 2024
Ideal location to explore the city and quite enough to escape the hustle and bustle. Highly recommended.
Comment from Hotel Management
11 Nov 2024 by Didier Boehlen, General Manager, Hotel Management
Dear Keith,Thank you for sharing your kind review.We are delighted that you appreciated our convenient location, the tranquility of our establishment and your overall stay. We take pride in offering our guests a peaceful retreat in the midst of the city's vibrant atmosphere and your recommendation is greatly appreciated.We look forward to welcoming you back for another pleasant stay.Best wishes,Didier Boehlen, General Manager
by A verified traveler
Posted 20 Oct 2024
Quaint hotel in a perfect location with an exceptional staff.
Comment from Hotel Management
23 Oct 2024 by Didier Boehlen, General Manager, Hotel Management
Dear Lynn,Thank you for taking the time to let us know your opinion of your recent stay.We're thrilled to hear that your stay was enjoyable, and you found the conditions and amenities of your room to be to your satisfaction.It is with great pleasure that we acknowledge your appreciation for our dedicated team and the prime location of our hotel, ensuring a memorable experience for our guests.We look forward to welcoming you back on a future occasion.Best regards,Didier Boehlen, General Manager
by A verified traveler
Posted 18 Sep 2024
Breakfast selection could be improved and garden suite not berybpretty
Comment from Hotel Management
20 Sep 2024 by Didier Boehlen, General Manager, Hotel Management
Dear Cheryl,We would like to thank you for the time you took to review your stay.We regret to hear that the breakfast selection and the garden suite did not live up to your expectations. Our complimentary breakfast buffet offers a variety of hot and cold choices, including a selection of granola, muesli, fruit salad, soy drink upon request, and freshly baked tomatoes, to cater to different dietary preferences and needs. With regard to our garden suites, they are designed to offer a tranquil and comfortable experience, complete with access to our outdoor space. We value your input and will consider it as we continually strive to improve our guest experience.We hope to welcome you back on another occasion.Best wishes,Didier Boehlen, General Manager
by A verified traveler
Pleasant and convenient stay
Posted 27 Aug 2024 on HotelsNice hotel - perfectly located in the heart of Antwerp - we were very pleased. Provided parking is close-by.
Comment from Hotel Management
2 Sep 2024 by Didier Boehlen, General Manager, Hotel Management
Dear Periklis,We are grateful for your feedback.It is heartwarming to hear that your stay with us was so enjoyable.We are delighted that you appreciated the prime location of Rubens - Grote Markt, our convenient on-site parking, the impeccable cleanliness of our rooms, the maintained condition of our hotel, the high standard of service we strive to provide, and the comfort of our accommodation. It is always our aim to ensure that every guest's experience is as relaxing and pleasant as yours.We eagerly await the opportunity to serve you again in the future.Warmest regards,Didier Boehlen, General Manager
by A verified traveler
Posted 27 Aug 2024 on Hotels
The Rubens was a most fantastic find, within a very quick walking distance of bars, restaurants, Cathedral etc.
Our room was spotlessly clean, and had a beautiful terrace.
There isn't a bar as such in the hotel, but an 'honesty bar', with cold beers, wine, champagne and soft drinks tht you declare on checkout. An ice machine was a welcome addition on a very warm night.
Parking was in a private garage a few streets away, but the hotel were happy for us to drop our luggage.
We are already makimg plans to return - one night was not enough!
Comment from Hotel Management
2 Sep 2024 by Didier Boehlen, General Manager, Hotel Management
Dear Ann,Thank you very much for your kind review.We are truly honored by your kind words about your stay at Rubens - Grote Markt. We are delighted that you appreciated the pristine condition of your room, the convenience of our parking arrangements, and the refreshment options offered by our honesty bar. It is also wonderful that you found the addition of an ice machine to be valuable during the warm summer night. Moreover, knowing that our location served as a perfect base for your explorations brings us immense joy.We look forward to welcoming you back on your next visit.Kind regards,Didier Boehlen, General Manager
by A verified traveler
Posted 23 Aug 2024 on Hotels
no mucha simpatía de la gente de recepción pero correctos, muy buena predisposición de la gente del desayuno
Comment from Hotel Management
25 Aug 2024 by Didier Boehlen, Director general, Hotel Management
Estimada Gabriela,Gracias por su valoración.Es muy gratificante tener la noticia de su satisfactoria experiencia con nosotros. Por supuesto, recibimos su comentario. El factor humano es realmente importante para nosotros y nuestro equipo suele ser especialmente valorado por quienes nos visitan. Aún así, revisaremos este aspecto si bien nos reconforta saber que pudo llevarse tan buenas impresiones de su paso por nuestras instalaciones.Ha sido un placer recibirle, los testimonios de quienes nos visitan son muy valiosos para nuestro hotel y siempre serán bienvenidos.Esperamos tener el placer de recibirle en futuras ocasiones. Un afectuoso saludo,Didier Boehlen, Director general
by A verified traveler
Wonderful!
Posted 15 Aug 2024 on HotelsAmazing hotel! Everything was perfect. Fantastic quiet location near many activities. Excellent breakfast!
Comment from Hotel Management
18 Aug 2024 by Didier Boehlen, General Manager, Hotel Management
Dear Pauline,Thanks for this kind review.It brings us immense joy to know that your stay with us at Hotel Rubens - Grote Markt was a delightful one.We are thrilled that you found our location ideal and our surroundings peacefully quiet, ensuring a serene retreat amidst the vibrant surroundings. It is wonderful that you appreciated the cleanliness of our rooms, the pristine condition of our hotel, and the comfort provided during your stay. Our team is also pleased that our efforts to deliver excellent service have been recognised and that you were able to start your day right with our sumptuous breakfast offerings.We look forward to welcoming you back. Best wishes,Didier Boehlen, General Manager
by A verified traveler
Wonderful front desk and breakfast staff!
Posted 7 Aug 2024 on HotelsComment from Hotel Management
10 Aug 2024 by Didier Boehlen, General Manager, Hotel Management
Dear Sara,Thanks for this kind review.It is truly rewarding to know that your stay with us was such a memorable one.We are delighted that you appreciated the attentiveness of our front desk, the offerings at breakfast, the immaculate state of your room, the overall condition of our facilities, the service provided by our team, and the comfort of your accommodations. Our staff takes great pride in maintaining a welcoming atmosphere and ensuring that all guest amenities, from the minibar to the daily housekeeping and available hair dryer, contribute to a pleasant and satisfying stay.It would be a pleasure to welcome you back.Best wishes,Didier Boehlen, General Manager
by A verified traveler
Posted 3 Aug 2024
The staff and the hotel are perfect!
Comment from Hotel Management
5 Aug 2024 by Didier Boehlen, General Manager, Hotel Management
Dear Gauri.Thank you very much for sharing your positive review.We are truly appreciative of your kind words about your stay with us. We are delighted that you enjoyed the impeccable service from our staff, the spotlessness of your room, and the overall condition of our hotel. It's wonderful to know that these efforts contributed to your perfect experience. Our aim is to provide a tranquil oasis in the heart of the city, and it seems we have succeeded, with our quiet rooms at the backside, double glazing to ensure peaceful rest, and daily housekeeping to maintain the utmost cleanliness. Although our hotel does not have a restaurant on the premises, we trust you found our central location ideal for exploring local dining options. As for amenities, we are pleased you could enjoy the comforts of our well-appointed rooms, complete with air conditioning, a safe, and a minibar for your convenience.We hope to welcome you again in the future.All the best,Didier Boehlen, General Manager
