Ratings based on 64 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jun 2024
Was great, would stay again
Comment from Hotel Management
3 Jul 2024 by Filip Goorden, General Manager, Hotel Management
Dear Mitch,Thank you for such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again soon.Best regards,Filip Goorden, General Manager
by A verified traveler
Posted 24 Oct 2023
The apartment itself, on two levels, was lovely, and quite comfortable. The location of the property was great, just 15 mins from the station. But the room was noisy, in terms of hearing the banging about of other apartment users. There were dead bugs squashed against ceilings and walls. The heating didn't work. On the third day, the WiFi stopped working. I wouldn't recommend this place.
Comment from Hotel Management
25 Oct 2023 by Filip Goorden, General Manager, Hotel Management
Dear James,Thank you for sharing your experience with us.We are glad to hear that you found our apartment lovely, comfortable, and conveniently located near the station. We apologize for the noise disturbances you encountered during your stay. Our hotel has double glazing to minimize noise, and we also offer rooms at the back of the building for a more peaceful experience. We are sorry to hear about the cleanliness issues you mentioned. Our rooms are thoroughly cleaned before, during, and after each guest's stay. We will address this with our housekeeping team to ensure it does not happen again. Regarding the heating, each room has an individual air conditioning system that can be adjusted by the guest. We are always available 24/7 to assist with any issues, including the WiFi connection. We have a high-speed fiber internet connection with signal repeaters near all rooms to ensure a strong connection.We hope to welcome you back. Best wishes,
by A verified traveler
Posted 9 Jul 2023 on Hotels
Comment from Hotel Management
10 Jul 2023 by Filip Goorden, General Manager, Hotel Management
Dear Felix,Thank you for your review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you again soon, Best regards,Filip Goorden, General Manager
by A verified traveler
Posted 7 Jul 2023 on Hotels
Comment from Hotel Management
10 Jul 2023 by Filip Goorden, General Manager, Hotel Management
Dear Guest,Thanks for taking the time to review your visit to our hotel.We are sorry your stay was not as enjoyable as we would have liked. Our team are always on hand to deal with any concerns or issues you may have.We hope to see you again.All the best,Filip Goorden, General Manager
by A verified traveler
Posted 6 Jul 2023
Second time at Arass! Starting to feel like a second home. Great service overall!
Comment from Hotel Management
6 Jul 2023 by Filip Goorden, General Manager, Hotel Management
Dear Joy,Thank you for taking the time to share your review with us.It’s always a pleasure to welcome a returning guest and it is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.Wishing you all the best and looking forward to your next visit.Kind regards,Filip Goorden, General Manager
by A verified traveler
Posted 5 Jul 2023
The check-in took too long, as the reception was unmanned and we waited for a little while until someone came out to greet us and check us in. We were given an upgrade to a big flat and that was a nice surprise. The flat had a note asking us to clean the kitchen before we left to avoid being charged for cleaning. I find that excessive. This is a hotel after all and it is expected for room maids to clean after you when you check out.
Comment from Hotel Management
6 Jul 2023 by Filip Goorden, General Manager, Hotel Management
Dear Marisa,Thanks for the time taken to share your experience.We are glad to hear that you appreciated the upgrade to a big flat and found it to be a nice surprise. However, we apologize for the wait you experienced during check-in. Our reception is open from 8:00 to 17:30, and we do have a 24/7 phone line available for assistance. In case our receptionist is attending to other guests, we provide a contact number for immediate assistance.Regarding your concern about the cleaning note in the kitchen, we kindly ask our guests to leave the kitchen in the same condition as they found it to maintain a hygienic environment for all. This is a standard practice in hotels with kitchen facilities. Rest assured, our housekeeping team thoroughly cleans and vacuums all rooms before, during, and after each guest's stay.We hope to see you again in the future. Best wishes,
by A verified traveler
Posted 29 May 2023
Kitchen was disappointing and room was very noisy due to street and apartment above.
Comment from Hotel Management
31 May 2023 by Filip Goorden, General Manager, Hotel Management
Dear Paul,Thank you for your feedback about your stay.We are committed to providing an excellent experience to all our guests and are sorry that you were not satisfied with your experience. Our rooms are equipped with a starter kit including cutlery, pots, pans, a coffee maker, and a kettle. If you needed any additional utilities, our team would have been more than happy to assist you.We have double glazing in all our rooms to minimize any disturbance from the street, however, in the future, please feel free to request a room at the back of the building for a more peaceful stay. If you experience any disturbance from other guests, you can always contact us 24/24 so that we can take action with the required discretion.We do hope to welcome you back for an improved experience. Best wishes,Filip Goorden, General Manager
by A verified traveler
Posted 21 Feb 2023 on Hotels
It would be better if hotels provided recycling bins for paper and plastic recycling.
Comment from Hotel Management
23 Feb 2023 by Filip Goorden, General Manager, Hotel Management
Dear Lynn,We are grateful for the time you took to review your recent stay.We appreciate that you chose to stay with us and are glad to know that your experience was enjoyable.We try and take care of the environment in as many ways as possible and would like to reassure you that all our bins are recycled by a professional company.We hope to welcome you here again.All the best.Filip Goorden, General Manager
by A verified traveler
Superb Front Desk Staff; Comfortable Apartment
Posted 25 Jun 2022 on HotelsThe front desk staff were exceptional. I am sorry that I did not get all of their names, but I do remember Winston very well, a kind and friendly soul. Their thoughtfulness and kindness went a long way towards making my stay memorable. In addition, the room (actually, apartment with kitchenette) to which I was assigned was roomy, bright, comfortable and clean. The neighborhood was convenient and I have nothing to suggest in the way of improvement. The online photos were representative of the apartment in which I stayed.
Comment from Hotel Management
26 Jun 2022 by Filip Goorden, General Manager, Hotel Management
Dear John,
Thank you for such a great review.
Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves.
We hope to welcome you back in the future.
Best wishes,
Filip Goorden, General Manager
by A verified traveler
Posted 16 Jun 2022
My room had a bad isolation window, we heard all the streets at the morning, the concierge was So welcoming and happier
Comment from Hotel Management
20 Jun 2022 by Filip Goorden, General Manager, Hotel Management
Dear Maryann,
Thank you for your review.
It is rewarding to know that you received great service from our team.
We do always suggest light sleepers request a room at the back of the building and thank you for highlighting this fact.
We do hope to welcome you back in the future.
All the best.
Filip Goorden, General Manager
