Ratings based on 63 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Feb 2020 on Orbitz
Comment from Hotel Management
8 Mar 2020 by Serebdipity Boutique Hotel, Hotel Management
Thank you for staying with us at Serendipity Boutique Hotel!! We appreciate your feedback!! :)
by A verified traveler
Posted 28 Jan 2020 on Hotels
Comment from Hotel Management
31 Jan 2020 by serendipity Boutique Hotel, Hotel Management
Thank you for staying with us at Serendipity Boutique Hotel!! We are glad to know that you enjoyed your experience with us. We appreciate your feedback!! :)
by A verified traveler
Posted 10 Dec 2019
Evelyn was great at reception. She guided me throughout Antigua and arranged a great driver to Atitlan.
The ladies make beautiful breakfasts. The room was beautiful and clean. The know me as Vivien there! Thank you all!
Comment from Hotel Management
10 Dec 2019 by Serendipity Boutique Hotel, Hotel Management
Thank you for staying with us at Serendipity Boutique Hotel Vivien! We are pleased to know that you have enjoyed your experience with us. We appreciate your comments and we hope to see you again in town :)
by A verified traveler from Los Angeles, CA
Posted 9 Nov 2019
I am surprise how did property gets high ratings.The owner seems to not care for guests and instead manages this place poorly. All staff members seemed to be worried and concerned about losing their job and provide the minimum amenities to guest.
We checked in at 3pm and spent few hours in the room trying to rest fron our trip. However, the drapes have no blackout and the doors were poory frabicated locally allowing all sound to travel inside the room. Good luck trying to rest or to sleep after 6am.
We went out for dinner and when we got back all lights were off in a ridiculous effort to save energy, creating a hazard for guest. I understand climate change and trying to conserve energy, but this is ridiculous.
The worst was yet to happen. A guest had a giant dog - regardless that NO PETS ARE ALLOWED is stated on Expedia. My wife is allergic to dogs and got extremely sick. When i contact the owner, she refuse to provide a refund and i had ro contact Expedia to cancel my second night. PLEASE NOTE THAT I PAID $150 A NIGHT FOR WHAT WAS SUPPOSED TO BE A SUITE. Please do yourself a favor and stay away from this property.
Comment from Hotel Management
10 Nov 2019 by Serendipity Boutique Hotel, Hotel Management
We are very sorry you had a bad experience at the hotel, but let me clarify some of the things you stated before:
- The suite is at the back of the house so no sound from the street can travel there just the sound of the fountain outside of your room.
- We do have good doors and black oit curtains that are block 95% of all light coming inside of the room
- The other guests that where staying at the hotel came to visit family and the grandpa lives in Antigua. He came to the hotel to visit them and had a dog, the dog stayed sited in an open space for a few hours and never entered your room. We are a pet friendly hotel and most of our guests are as well but very sorry that the allergies where so bad for your wife
- When you called to cancel the next night a staff member of the hotel immediately talked to you and gave you the money back without making a complaint or not wanting to do it she even went to bank to take out cash because thats what you wanted.
- The same staff member when she was about to leave the hotel asked you of you wanted her to turn of the lights for you so you could sleep better and you told her to do it so we are very sorry that you felt that the hotel was very dark but we where only trying to follow what you supposedly wanted
Our staff is amazing and we work really good as a team not with fear about anything.
by A verified traveler
Great boutique hotel.
Posted 26 Jul 2019 on HotelsGreat hotel in the centre. We had a suite which was beautiful. Staff were lovely and breakfast was great!
Very clean and comfortable.
Comment from Hotel Management
27 Jul 2019 by Serendipity Boutique Hotel, Hotel Management
We are so glad that you had a good time, thank you for staying with us! We hope to see you again in the near future :)
by A verified traveler
Posted 15 Jul 2019
Beautiful, quiet, great jacuzzi on the roof deck. Great breakfast too.
Comment from Hotel Management
16 Jul 2019 by Serendipity Boutique Hotel, Hotel Management
Thank you for staying with us at Serendipity Boutique Hotel!! We work hard to make our guests happy. We appreciate your feedback!! :)
by A verified traveler
Posted 26 Jun 2019
Excelente beautiful place. It rocks. Giives a sense of the home away from home. Cozy. Romantic.
Comment from Hotel Management
26 Jun 2019 by Serendipity Boutique Hotel, Hotel Management
Thank you for staying with us at Serendipity Boutique Hotel!! We work hard to make our guests happy, we are glad to know that you enjoyed your experience with us. We appreciate your feedback!! :)
by A verified traveler
exceptional stay
Posted 29 May 2019 on HotelsThis place is so amazing! The customer service was exceptional! We thoroughly enjoyed our stay in Antigua. The space is central to all touristy sites but on a quiet and serene block.
Comment from Hotel Management
6 Jun 2019 by serendipity, Hotel Management
We are glad you had a nice time! Hope to see you again soon
by A verified traveler
Posted 13 May 2019
Comment from Hotel Management
13 May 2019 by Serendipity Boutique Hotel, Hotel Management
Thank you for staying with us at Serendipity Boutique Hotel!! We work hard to make our guests happy, we are glad to know that you enjoyed your experience with us. We appreciate your feedback!! :)
by A verified traveler from St. Louis, Missouri, USA
Posted 11 Mar 2019
Beautiful property, new very clean, very stylish and aesthetically pleasing. Staff is wonderful, extremely helpful with suggestions of things to do and restaurants. Eager to make reservations and bookings. Excellent breakfast.
Comment from Hotel Management
16 Mar 2019 by Serendipity Boutique Hotel, Hotel Management
Thank you for staying with us at Serendipity Boutique Hotel!! We are glad to know that you enjoyed your experience with us. We work hard to make our guests happy!! :)
