Ratings based on 61 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from PACIFIC PALISADES
Posted 19 Sep 2024
I just basic, no TV , even though it shows no control and no signal so it’s helps less
by A verified traveler from San Jose
Posted 10 Sep 2024
We booked the "Deluxe Room" for $30-$50 above the base rate because it had a king-size bed and a mountain view. We paid extra since smaller beds make it difficult for us to sleep. We also chose this hotel because it included Wi-Fi, which we needed for work.
Upon arrival, we were given a room with a full-size bed and a window facing the hotel’s interior. The thin curtains didn’t block the light, allowing people to see inside when the lights were on. The room was also damp.
After reviewing our reservation, we realized we were in an "Economy Room," not the Deluxe Room we had booked. When we brought this to the staff’s attention, the manager insisted the room was correct and refused to make changes. She claimed the bed was a king, but after I explained a king bed is 2m x 2m, she admitted it wasn’t. However, she said nothing could be done, as all rooms were occupied, and denied our refund request.
The next day, we were moved to a room with a king bed, but it still faced the interior and had the same see-through curtains. We never got the mountain view we paid for.
We contacted Expedia for a refund, but the hotel refused. Fortunately, Expedia gave us points for future bookings.
To make things worse, there was no Wi-Fi during our stay, and cell reception didn’t reach the rooms.
In summary:
We didn’t get the room we reserved.
The hotel refused a refund.
No Wi-Fi.
Damp rooms with little privacy.
by A verified traveler
Posted 29 Jun 2024
Really cool spot, in the middle of everythong!
by A verified traveler
Posted 3 Jun 2024 on Hotels
by A verified traveler
Posted 10 May 2024 on Hotels
Excellent service
by A verified traveler
Posted 6 May 2024
by A verified traveler
Great Stay!
Posted 1 May 2024 on HotelsWe had a great stay at Posada el Antaño. It was exactly what we were looking for. Did the wifi always work perfectly? No. Was it warmer than this Montana guy preferred? Yes, but all in all it was great! I would go back again!
by A verified traveler
Posted 29 Apr 2024
by A verified traveler from DAVIE
Posted 9 Apr 2024
This place truly needs a makeover. We stayed here because they were the only ones with one bed available on Good Friday. The lady who took care of us keep insisting that we give her a 5-star review, it was very annoying.
The breakfast is good.
by A verified traveler
Charming cozy hotel with great service
Posted 8 Apr 2024 on HotelsHotel is simply charming and very comfortable. It is centrally located - just around the block from Arco de Santa Catalina. The staff are very attentive and hospitable to any request. Jenny, the person in the front office gave us great service with our breakfast, any questions we had about the city, and helped us when my mother felt sick. The housekeepers, Sylvia and Cindy, made sure our rooms were clean, tidy and made up. I recommend this hotel to anyone going to Antigua
Comment from Hotel Management
9 Apr 2024 by Alejandra/Guest Service, Hotel Management
Dear Guest, thank you for taking the time and share your comments about your stay and our property. We are glad for your visit and hope to see you soon.
