Ratings based on 37 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jan 2020 on Hotels
Comment from Hotel Management
15 Jan 2020 by GM, Hotel Management
Muchas gracias por su comentario, es un placer servirles.
by A verified traveler
Posted 22 Oct 2019 on Hotels
Comment from Hotel Management
2 Nov 2019 by GM, Hotel Management
Gracias por su comentario.
by A verified traveler from Antigua Guatemala
Posted 27 Sep 2019
Best serves ever! Staff was excellent and very understanding......there when needed and gone when not needed
Comment from Hotel Management
4 Oct 2019 by GM, Hotel Management
Alvaro thanks a bunch for such a great comment, please come back soon
by A verified traveler
Posted 25 Mar 2019
The hotel is great, every detail is accounted for and the staff goes beyond friendly to make you feel welcome and very well taken care of.
Comment from Hotel Management
16 Apr 2019 by GM, Hotel Management
We thank you for choosing us, we hope that you come back soon and refer us to your friends.
by A verified traveler
Posted 20 Mar 2019
Loved the exclusivity and unique nature: I think there were maybe six total, entirely unique suites.
Comment from Hotel Management
16 Apr 2019 by GM, Hotel Management
Thank you so much for your comment, we are currently buying new beds, linens and more. To provide the real comfort you all need.
Recommended
for Everyoneby A verified traveler from Guatemala City
Great stay!
Posted 21 May 2018Couldnt have experienced a better stay! Everything went perfect!
Excellent staff!
Comment from Hotel Management
30 May 2018 by Orlando Mendoza, Hotel Management
Thank you for choosing us for your stay in Antigua.
We are getting ready for your next stay
Recommended
for Everyoneby A verified traveler from costa rica
Like home!
Posted 21 Apr 2017Amazing colonial architecture, impeccable. The staff make you feel like home always pending of you. The manager very friendly help you to have the best experience in Antigua
Comment from Hotel Management
2 Nov 2019 by GM, Hotel Management
Thank you for your comment.
by A verified traveler
Avoid this place if you can
Posted 20 Mar 2017 on OrbitzThe hotel was in a convenient and safe location and had a pretty and cozy design. The included morning breakfast was tasty and the fruit was very fresh. The staff that worked during the day were also very accommodating however the man that worked at night not only charged us for everything including coffee and water but also tried to have us pay an extra 135 dollars at the end of the trip for NO reason. Our room was also small and the lighting was horrible, especially in the bathroom, making it difficult to get ready. More importantly we did not have hot water for the first three days of our stay, with few apologies. The hot tub was cold as well. The pool was dirty and not swimmable. What was not cold was the air conditioning, but it did make a lot of noise. There are a few cozy locations to hang out around the hotel, however the few guests that were staying at the hotel decided to sit at the table right outside of our room, waking us up early in the morning and allowing very little privacy. I am usually not picky where I stay when on vacation and look for a safe and convenient place but I would definitely stay at a different location if I was to visit Antigua again.
Recommended
for Couplesby A verified traveler from US
Beatiful hotel
Posted 21 Nov 2016
Pros: Location, staff, cleanliness, toiletries, everything
Cons: All is great
Location: Is nearby everything, within walking distance to the park, the little market they have on weekends. Has a great restaurant, its own parking lot, you
We went to a wedding and stay the night at Mil Flores. It was a great experiencia. The hotel is beautiful, clean, their staff is no very nice, always trying to help you in any way you want, and like trying to guess what you want. I truly recommend this hotel. I great location, on the main street of Antigua, parking, very nice breakfast, great toiletries. Lòccietane. I was greatly impressed and had a beautiful time. Stay, you won´t regret it, on the contrary you would want to come back.
Maria
by A verified traveler
Mil Flores
Posted 10 Sep 2016 on HotelsWonderful service, peaceful grounds, great massage!
