Ratings based on 6 Verified Reviews
4.2 Room cleanliness
3.4 Service & staff
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Edmonton
Posted 21 Feb 2019
It has a good vibe to it but they could definitely do more to activate their space (bar, DJ, movie nights, yoga, etc)
by A verified traveler
Posted 1 Feb 2019
You wont sleep here, neighbours are too loud, and not soundproof
by A verified traveler from San Diego
Posted 16 Jan 2019
While the staff that was present during check in was friendly, they did not honor my reservation as I had booked it on Expedia. The reservation was for a private room but once I showed up, I was asked to pay more or move to a dormitory even though I had priced checked the place and seen the room.
The dormitory did not have a lock adding to my uneasyness.
Once, the owner fine tunes hostel management and customer service, I think it will be a better place to stay.
Comment from Hotel Management
20 Jan 2019 by Helen Levesque , Hotel Management
Hello Amri,
Thank you for taking the time to write this comment for us, the comfort and satisfaction of the clients is our priority and your security. We are sorry that we could not reach your expectations.
Following the information you mentioned is that there was a misunderstanding with your reservation, according to what you booked was 3 single beds for female in a bedroom, the description of our property is clearly the type of room, but when you previously visited the facilities what they were shown was a private room at a completely different price, both with costs and descriptions on our online pages. Again, we appreciate the time to make this feedback, we value it and it is a support to strengthen our service, but in this case the staff was only doing their job following the instructions corresponding to your reservation, That was the reason you will be consulted by a payment of difference to the cost of your original reservation. We hope we can serve you in the future.
safe travels
by A verified traveler
Posted 4 Jan 2019
Comment from Hotel Management
9 Jan 2019 by Helen , Hotel Management
Thank you so much for you time, leaving us a rate of your staying at lemon tree hostel. We hope we can assist you in the future. You are more than welcome to our hostel.
Regards Helen
by A verified traveler
Posted 17 Feb 2019 on Ebookers
Der VW Bus und der kleine Flieger im Hotelinneren waren einzigartig.
by A verified traveler
Posted 2 Jan 2019
Comment from Hotel Management
22 Jan 2019 by Helen Levesque , Hotel Management
Muchas gracias por tu rate,
Te agardecemos el tiempo en calificar nuestra propiedad, Te esperamos de nuevo.
