Ratings based on 356 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from LOS ANGELES
Posted 1 Oct 2024
This property had a quaint courtyard, and was close to central Antigua. You could easily walk to any restaurant or tour operator. The staff was welcoming and friendly, but the rooms were humid with little air circulation. The water pressure in the shower was sub-par, at best, and the water pooled and didn’t easily drain. The snacks for purchase (M&Ms) were uneatable. They had white spots on them. I notified the front desk and they still charged me for them because the bag was open. The night attendant was found sleeping in the front area a couple of different times and was super disoriented when he woke up. Also, breakfast wasn’t available on site, they refer you to another property for that and charge $10 USD.
Comment from Hotel Management
1 Oct 2024 by Hotel Meson Del Valle, Hotel Management
Good afternoon, we apologize for the inconvenience, we are working to provide you with a better service.
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
29 Oct 2024 by Hotel Meson Del Valle, Hotel Management
Muchas gracias, por sus comentarios esperamos verlos pronto!!
by A verified traveler
Posted 24 Sep 2024
Nice place!
Comment from Hotel Management
29 Oct 2024 by Hotel Meson Del Valle, Hotel Management
Muchas gracias, por sus comentarios esperamos verlos pronto!!
by A verified traveler
Posted 18 Sep 2024
Great price for a cute place. I liked it!
Comment from Hotel Management
18 Sep 2024 by Hotel Meson Del Valle, Hotel Management
Good morning Miss Carla, thank you very much for your comments, we hope to see you again very soon!!
by A verified traveler
Posted 10 Sep 2024
Excelente ubicación, personal amable y atento. Recomendado
Comment from Hotel Management
10 Sep 2024 by Hotel Meson Del Valle, Hotel Management
Buenas tardes, muchas gracias por sus comentarios, esperamos verlo de nuevo pronto!!
by A verified traveler
Posted 11 Aug 2024
This is a low-budget hotel that charges mid-range prices. The internet service was poor; I couldn’t accomplish anything during my stay. The bathrooms are tiny, and in the shower area, water pools. The sink lacked a drainage lid. During my stay I had a cold shower because the water heater broke. The bed was uncomfortable, and the pillows and decorative pillows were to say the less groos. They are ready to be trashed. The sofa in the lobby needs new upholstery, but instead, they improvised with cheap cushions that don’t even match the color. Wish I could include pictures in my review. I read previous customers’ reviews but didn’t pay attention. Lesson learned: I’m not staying in a hotel rated less than 9/10 again.
Comment from Hotel Management
22 Aug 2024 by Hotel Meson Del Valle, Hotel Management
Good morning, Thank you for your comments, we are working to provide you with a better service!!
by A verified traveler
Posted 15 Jul 2024
Comment from Hotel Management
27 Jul 2024 by Hotel Meson Del Valle, Hotel Management
Estimada huésped.Gracias por evaluar nuestros servicios. Esperamos que nos visite muy pronto y poder bridarle un mejor servicio.Saludos cordiales
by A verified traveler from GUATEMALA
Posted 11 Jul 2024
Good relationship, value for the money
Comment from Hotel Management
27 Jul 2024 by Hotel Meson Del Valle, Hotel Management
Estimado huésped.Muchas gracias por evaluar nuestro servicio. Esperamos nos visite muy pronto y brindarle un servicio mejorado.Saludos cordiales
by A verified traveler
Viaje a Antigua
Posted 25 Jun 2024 on HotelsThe hotel is clean and the staff are very friendly, good location
Comment from Hotel Management
28 Jun 2024 by Hotel Meson Del Valle, Hotel Management
it was a pleasure serving you,we hope to welcome youagain on another occasion
by A verified traveler from Van Nuys
Posted 24 Jun 2024
They pulled my food out of the fridge and got bad
Comment from Hotel Management
28 Jun 2024 by Hotel Meson Del Valle, Hotel Management
we are sorry for the incident with the food, we will improve how the food is stored. thank you for the comment
