Ratings based on 361 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
The hotel was conveniently located near the center of town. But the daily fireworks, some that were very loud, ruined any chance I wanted to sit by the pool and relax.
Comment from Hotel Management
14 Dec 2024 by Front Desk , Hotel Management
We appreciate your comments. We look forward to serving you again in the future.
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
11 Dec 2024 by Kenny P. , Hotel Management
Thank you very much for evaluating our services, we are very happy to know that you enjoyed your stay with us. We hope you can visit us soon and continue providing an excellent service.
by A verified traveler from La Puente
Posted 19 Nov 2024
El barrio club no Deja dormir
Comment from Hotel Management
11 Dec 2024 by Recepción., Hotel Management
Lamentamos mucho que su experienza de sueño a haya sido del todo grata, trataremos la manera de encontrar una solucion a este problema. Muchas gracias por su comentario
by A verified traveler
Posted 18 Nov 2024
Very nice "boutique" hotel. Good restaurants around the hotel area. Outstanding view @ Room #12, higly recomended. Pet friendly also !
Comment from Hotel Management
11 Dec 2024 by Kenny P. , Hotel Management
Thank you very much for evaluating our services, we are very happy to know that you enjoyed your stay with us. We hope you can visit us soon and continue providing an excellent service.
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 13 Nov 2024
Property needs some care.
Comment from Hotel Management
13 Nov 2024 by Recepción, Hotel Management
Thank you for your comments, they help us improve the facilities
by A verified traveler from Oak Park
Posted 3 Nov 2024
The place was nice and quaint (not quiet). The pool was excellent. It was clean! They offer coffee and tea 24 hours a day. The room was clean, the sheets smelled clean, we were 3 people and the place was large enough. There is a TV in the room with 2 remote controls one to turn on the TV, the other to change the channels. There is little explanation on how to switch to streaming services which they claim we had access to, but that was not a deal breaker, I was there to rest, not to watch TV. They go you separate towels to use the pool you get those at the reception and you must return those at the reception. We didn’t use the sauna but if you do, you must alert the reception 30 min. Ahead of time for it to be ready. No extra charge for that.
The staff was extremely friendly, and helpful. They informed us of the locations we were interested in visiting. Keny, Heidi, and Ale were excellent also the other gentleman that had the night shift was friendly.
Nosie: there is a group of bars almost next door so you can hear it late at night. Not a problem for me bus something to keep in mind.
Food: welcome basket you must pay for any item you consume (snacks, water, wine). Also, restaurant is 5 blocks away and opens at 10am, not convenient. We didn’t go.
Security box: it’s a drawer in a nightstand, didn’t look safe at all, easy to open w/o they key. Wished they actually had a real safety box. Overall a good experience, we felt safe in that hotel.
Comment from Hotel Management
3 Nov 2024 by Kenny P. , Hotel Management
Thank you very much, we greatly appreciate your review, we look forward to seeing you if you wish to return on another occasion, it is an honor to give you the service you deserve, with nothing more to add we say goodbye for this occasion, we hope to see you again soon!
by A verified traveler
Posted 3 Nov 2024
Room and property were very clean. Great view of volcano. Able to walk to most locations.
If noise is a thing , you could hear music late night from the bar next door.
Comment from Hotel Management
8 Nov 2024 by Alejandra López, Hotel Management
Thank you very much for evaluating our services, we are very happy to know that you enjoyed your stay with us. We hope you can visit us soon and continue providing an excellent service.
by A verified traveler from South Gate
Posted 28 Oct 2024
santiago was the guy at front on night shitft , he was really helpful and polite !
Comment from Hotel Management
8 Nov 2024 by Alejandra López, Hotel Management
Thank you very much for evaluating our services, we are very happy to know that you enjoyed your stay with us. We hope you can visit us soon and continue providing an excellent service.
by A verified traveler
Posted 28 Oct 2024
This is a beautiful property but I would not stay here again because the bar next door is very, very loud until 12:30 and even with ear plugs it kept me awake. Otherwise it was lovely.
Comment from Hotel Management
8 Nov 2024 by Alejandra López, Hotel Management
Thank you for sharing your recent experience with us. We regret not having met your expectations with your reservation, we will correct and improve to make our guests' visit as pleasant as they deserve. We hope you come back soon, it will be a real pleasure to serve you again.
