Ratings based on 62 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Spendy, but so comfortable
Posted 8 Feb 2023 on HotelsThis was the best hotel we stayed at in our month long trip in Madagascar. We were either jet lagged, or about to travel whenever we were in Tana and this hotel was comfortable and easy. It is at the top of the hill with a nice view and a rooftop bar. There are a few bars and restaurants in walking distance as well. Their prices are a bit high, so we walked next door for breakfast and went out for dinner. But wow, to have a nice shower and wifi is incredible.
by A verified traveler
Posted 17 Dec 2022
by A verified traveler
The views :D
Posted 5 Aug 2022 on HotelsThis hotel exceeded my expectations. It was very clean, great atmosphere and the staff were beyond amazing, very friendly and helpful. I specifically booked this hotel because of the view and i was NOT disappointed, it was amazing to say the least. The rooftop patio was gorgeous and the food was amazing. I would highly recommend this hotel to anyone who is looking for an affordable, clean, and great atmosphere.
by A verified traveler
Posted 1 Aug 2022
No comment
by A verified traveler
So so for a solo
Posted 22 Mar 2020 on HotelsAs a solo female, I found the area to be a bit worrisome to go out and about. Although most staff spoke English, the lady that checked me in had limited language skills and that prevented me from getting a guide through the hotel. The elevator did not work, which was an issue with my luggage. The restaurant was nice and the staff was helpful. The outside area was nice.
by A verified traveler from New York
Posted 12 Dec 2019
This is a modern, clean, French-style boutique hotel at a great location. However, when we checked in, the front desk gave us the wrong room which turned out to be an occupied room. They quickly switched us back to a different room. But this time we noticed that the window was opened and there were about 100 mosquitoes on the ceiling, so my husband had to call them to switch our room. We were told that they were sold out for the night for our room type, but they were able to let us stay a different room for the night until they resolve the problem the next day. We were pleased with their way of handling the situation and thought their service was good. Overall I would say this is a great hotel in Madagascar and is trying hard to keep up with the international high-end hotel standard. The only thing we didn't like too much was there were too many staff working or standing at the front desk and restaurant during the day, which made us feel quite uncomfortable while having breakfast. Otherwise, I would recommend anyone to stay here during their visit in Tana.
Comment from Hotel Management
24 Jan 2020 by Grand Hotel Urban Team, Hotel Management
Dear Maggie,
Thank you for your feedback and it was a pleasure to have you at our hotel. We apologies for the issue you have experienced.
With kind regards,
by A verified traveler
Posted 6 Dec 2019
Hotel is modern and very clean. Staff are very nice except that the room is quite small.
Comment from Hotel Management
24 Jan 2020 by Grand Hotel Urban Team, Hotel Management
Dear customer,
Thank you for you return. Hope to see you again!
Regards,
by A verified traveler
Posted 1 Sep 2019
Breakfast was good. Beds were uncomfortable and general cleanliness of hotel was not up to par with the cost.
Comment from Hotel Management
16 Sep 2019 by Urban team, Hotel Management
Dear valued customer
We thank you for your comment. We are delighted that we enjoyed you breakfast. Regarding your remarks, we take note and thank you for your return. We assure you that we will improve our services and we hope to see you again in Grand Hotel Urban for your next trip in Tana.
Sincerely,
by A verified traveler from London
Posted 24 Aug 2019
Really lovely little boutique hotel - lovely rooms which are clean and very chic. The staff are very friendly. They arranged transfers which were really useful and reasonably priced. The terrace and bar are wonderful - lovely view over the valley. Great base to explore the city.
Comment from Hotel Management
16 Sep 2019 by Urban team, Hotel Management
Dear Amelia,
Thanks for leaving us a positive comment, compliments on the staff, the services and the whole hotel. It would always be a great pleasure to welcome you to the Grand Hotel Urban on your next trip in Tanà.
Sincerely
by A verified traveler
Good
Posted 15 Aug 2019 on HotelsGood hotel with very young but helpful staff
Beware of airport pick up. It cost us €60
Comment from Hotel Management
16 Sep 2019 by Urban team, Hotel Management
Dear valued customer,
We would like to thank you for taking the time to share your experience following your stay at Grand Hotel Urban, we appreciate it. About the airport pick up, the price we set is per pax and we decrease the price depends on the number of pax. We hope to see you again soon.
Sincerely
