Rixos Downtown Antalya All Inclusive - The Land of Legends Access Reviews

Dear Gulnoreen Aslam,We very much appreciate your comments regarding your stay at the Rixos Downtown Antalya - The Land Of Legends Access. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,

Dear Vicky,Thank you for your feedback. We appreciate your comments regarding the hotel's location and are pleased to know that it met your needs.Our hotel is continuously undergoing renovation work to enhance guest comfort and improve the overall experience. Since the hotel operates year-round, these renovations are carried out gradually, which may take longer than we would like.We would like to inform you that the hotel uses a central air conditioning system, which switches to winter mode starting November 1st. During the off-season, the air conditioning system provides fresh air to the room. This information is available to all guests, and we recommend considering it when planning your stay at our hotel.Additionally, if you have any questions or requests, we encourage you to contact our Guest Relations department. Our colleagues are always happy to assist you in resolving any reguests. After reviewing the records in our system, we did not find any mentions of complaints regarding the service provided to you. On the contrary, when asked by our team how your stay was going, you reported that everything was fine and that you were enjoying your holiday.We greatly value your feedback and thank you for your understanding, as it helps us continue to improve our services and amenities. We look forward to welcoming you again in the future and offering you an even more comfortable stay.Best regards,

Dear Martin,We very much appreciate your comments regarding your stay at the Rixos Downtown Antalya - The Land Of Legends Access. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,

Dear Clive,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a superb stay and appreciated the concierge support. Your kind words motivate us to continue delivering exceptional service.We appreciate your constructive comments regarding the food. At Rixos Hotels, we strive to offer a dining experience that meets the expectations of our guests. Your feedback is invaluable and will be shared with our culinary team to ensure we address the points you mentioned, particularly in maintaining the quality of meat and fish dishes.We look forward to welcoming you back for an even better experience in the future.Kind Regards,

Dear Eugene,Thank you for sharing your kind feedback regarding your stay at Rixos Downtown Antalya. We are delighted to hear that you found our service immaculate and our staff both friendly and helpful. Your appreciation motivates our team to continue providing the highest level of service.We acknowledge your comments regarding the facilities and are glad that our focus on exceptional service has enhanced your experience. Continuous improvement is a priority for us, and we value your input in ensuring we maintain the high standards expected of a 5-star resort.It was a pleasure to have you as our guest, and we hope to welcome you back in the near future.Best regards,

Dear Saif,We very much appreciate your comments regarding your stay at the Rixos Downtown Antalya - The Land Of Legends Access. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,

Dear Mr. Abul,Thank you for sharing your feedback about your first stay at Rixos Downtown Antalya. We are delighted to hear that you enjoyed the great atmosphere and appreciated the variety of dining options available. It's also wonderful to know that our private beach added to your experience.We look forward to welcoming you back for another fantastic stay in the future.Kind regards

Dear Zain,Thank you for your positive feedback. We are delighted to hear that our hotel met your expectations and lived up to the high standards you anticipated from us. It is a great honor for us to provide international quality service and create a comfortable environment for our guests.We look forward to welcoming you back to Rixos Downtown Antalya and hope your next visit will be just as enjoyable.Kind regards,

Dear Jude,Thank you for sharing your feedback and taking the time to describe your impressions. We regret that your stay at our hotel did not meet your expectations, and we apologize for the inconveniences you experienced.We have carefully reviewed your comments and would like to clarify a few points.Our hotel is international, we welcoming guests from all over the world. We are excited and proud to welcome guests of all races, religions, and languages from around the world, as we believe that embracing other cultures and people strengthens and teaches us to be more tolerant and understanding. Our hotel staff is also international, and our employees speak different languages such as Turkish, Russian, Persian, German, Arabic, Ukrainian, Italian, French (recently added), as well as English. We believe that everyone should be able to simply communicate their queries or requests to the right hotel services, which is why we take foreign language training so seriously. We are disappointed that you had some misconceptions owing to linguistic issues. For easy communication, we provide your Personal Holiday Assistant service, where your Assistants create a WhatsApp group for you and communicate with you on a daily basis. Regarding the situation with sunbed, we regret that your perceive this situation in this way. The guest who was offered to get a vacated bed came few minutes before you but you didn't see them. However, as previously said, the satisfaction of all of our guests is our top priority, therefore your personal Holiday Assistant intervened and arranged for you to have a sunbed. We have noted your feedback regarding the insufficient number of sunbeds by the pool and will certainly take it into consideration. What is concerns your feedback about the all-inclusive system, we offer a diverse selection of food and beverages that meet international standards. Our concept includes one complimentary visit to an à la carte restaurant for guests staying four nights or more. With reference to the zoo shuttle transfer, we would like to furnish the subsequent details. The distance from the hotel to the zoo is 11 kilometers. The duration of the trip depends on road traffic, and sometimes this route can take more than 30 minutes. The transfer service is provided by a third-party organization, and the hotel is not responsible for their operations. However, we will ensure that we share your feedback with the transport company and ask them to be more accommodating to our guests.We hope that we will have the opportunity to welcome you again at our hotel and provide you with a better service for a more positive experience.Kind regards,