Ratings based on 322 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2024
Very close to train and tram stations making transportation very convenient.
Comment from Hotel Management
8 Oct 2024 by General Manager, Hotel Management
Dear Peter,We appreciate that you took the time to share your feedback.We are delighted to hear that you found our location to be extremely convenient for transportation. Indeed, our proximity to the train station (just 300 meters away) and the nearby bus stop for line 61 provides excellent connectivity to Geneva and other destinations. This strategic position is one of our key advantages, allowing guests to easily explore the area and commute efficiently.We appreciate your positive ratings for our cleanliness, hotel condition, and especially our service. Our team strives to maintain high standards in all aspects of our operations, and it's gratifying to know that our efforts have been recognized. We continuously work on improving our facilities and services to ensure a comfortable stay for all our guests.We hope to have the pleasure of welcoming you back for another convenient stay in the future,Best regards,Véronique Kempa, General Manager
by A verified traveler
Posted 30 Sep 2024
I stayed in Annemasse as it is less than half an hour from Geneva and much cheaper. The surrounding area of the hotel is terrible. while that's nothing the hotel can help, this would be a strong reason not to visit again. The train tracks run right past the hotel, and the train runs until late - it gets loud. My room smelled strongly of smoke, which the very nice staff was aware about. They very helpfully offered to give me another room, due to my short stay I declined. Weirdly, opening the window, which I had to since the fan in the room wasn't working, made the smell worse.
The bathroom was very clean, however, there were stains on the bedsheets and covers. Again, I'm sure staff would've helped, but I chose to turn the sheets over myself - my concern is more that this was a problem in the first place. You can also hear the noise from every neighbouring room. There was a kitchen with a small hob that also wasn't fully clean, so I didn't use it. I wouldn't have minded any of this so much, but the hotel holds a deposit of 150 Euros on your credit card in case issues arise, if you use a practice like this, your hotel should be clean so guests don't fear for their deposit, I think.
Comment from Hotel Management
8 Oct 2024 by General Manager, Hotel Management
Dear Ma,We appreciate that you took the time to share your feedback.We appreciate your kind words about our staff, who strive to provide excellent service and assistance to our guests.We regret to hear that your stay was impacted by the noise from the trains, as our location in the city center offers convenient access to public transport and various local attractions. Additionally, we are sorry to learn about the cleanliness issues you encountered in your room. While our housekeeping team works diligently to maintain high standards, we understand that your experience did not meet those expectations. We encourage our guests to report any concerns during their stay so we can address them immediately.We hope you will consider staying with us again in the future.Best wishes,Véronique Kempa, General Manager
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
25 Aug 2024 by Véronique Kempa, Directrice générale, Hotel Management
Cher Hôte,Merci d'avoir partagé votre expérience chez nous.Nous sommes ravis d'avoir répondu à vos attentes.Ce fut une joie de vous recevoir. Nous vous disons à très bientôt !Véronique Kempa, Directrice générale
by A verified traveler
Posted 3 Aug 2024
Comment from Hotel Management
28 Aug 2024 by Véronique Kempa, Directrice générale, Hotel Management
Chère Mireille,Nous sommes ravis d'avoir répondu à vos attentes.Au plaisir de vous recevoir à nouveau,Véronique Kempa, Directrice générale
by A verified traveler
Posted 31 Jul 2024
Good size rooms with a small kitchen, good breakfast provided. 5 min walk from station. No air conditioning, so rooms can get quite warm.
Comment from Hotel Management
5 Aug 2024 by Véronique Kempa, General Manager, Hotel Management
Dear David,Thank you for taking the time to review your stay.We're delighted to hear that the spaciousness of our rooms, equipped with convenient kitchenettes, met your expectations and that you enjoyed the breakfast offerings. It's also great to know our proximity to the station added convenience to your stay. We understand that temperatures can rise during certain seasons, and we'd like to note that while we do not offer air conditioning, fans are provided in all rooms to enhance comfort. Should our guests find the temperature uncomfortable, our reception team is always on hand to assist with any additional needs or concerns.We look forward to welcoming you back. Best regards,Véronique Kempa, General Manager
by A verified traveler
Perfectly accommodating
Posted 20 Jun 2024 on HotelsThis was perfect for our needs. Right by the train station. They weee able to accommodate three adults in perfectly comfortable beds (3 twin) they had soap in the shower, a kitchen sink with dishes and a kettle for our tea! They even had a fan which made sleeping more comfortable. It was perfect!
Comment from Hotel Management
23 Jun 2024 by Véronique Kempa, General Manager, Hotel Management
Dear Tammy,Thank you for taking the time to review your stay.It's delightful to hear that our location near the train station met your needs and that the room setup was to your liking. We're also glad the amenities like the fan and kitchen facilities added to your comfort. Our goal is to provide a convenient and cosy environment and we are happy we achieved that for your stay.We look forward to seeing you again in the future. Best wishes,Véronique Kempa, General Manager
by A verified traveler
Posted 22 May 2024
Good
Comment from Hotel Management
31 May 2024 by Véronique Kempa, General Manager, Hotel Management
Dear Guest,Thank you for taking the time to review your recent stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to welcoming you back in the future. Take care,Véronique Kempa, General Manager
by A verified traveler
Posted 5 May 2024 on Hotels
Comment from Hotel Management
10 May 2024 by Véronique Kempa, Directrice générale, Hotel Management
Cher Stephan,Merci pour votre retour positif.Nous nous réjouissons que vous ayez apprécié votre séjour parmi nous.Votre satisfaction fait notre plus grand bonheur.Au plaisir de vous revoir parmi nous,Véronique Kempa, Directrice générale
by A verified traveler
Worth the price, convenient location
Posted 8 Apr 2024 on HotelsAnnemasse is perfect to stay close to Geneva, but paying so much less for accomodation and food than in Switzerland. This is right at the border of France and Switzerland but you don’t notice it when crossing. Few minutes walk to the train station. Trains to Geneva every 10-15 mins or less until very late at night. Clean and fairly quiet hotel with a kitchenette perfect for any meals, even cooking your dinners. The price is unbeatable. Simple and convenient option to stay by Geneva. Pay attention when you buy your train tickets from the machines. You should see a price of a bit above 4CHF from Annemass to Geneva. Different train companies have different rates and you could end up with a hefty ticket price otherwise. Use the touch screen red machines for buying your train tickets.
Comment from Hotel Management
10 Apr 2024 by Véronique Kempa, General Manager, Hotel Management
Dear Guest,Thank you for this review of your recent stay.We're delighted to hear that you found our location to be ideal for your travels near Geneva and appreciated the convenience of being close to the train station. It's great to know that our cleanliness standards met your expectations and that the kitchenette added value to your stay. We're also pleased that you recognized the affordability of our accommodations in comparison to those in Switzerland. Your tip regarding the train ticket purchase is quite insightful and we believe it will be beneficial for future guests. Should you choose to stay with us again, we look forward to providing another straightforward and satisfying visit.Kind regards,Véronique Kempa, General Manager
by A verified traveler
Posted 6 Apr 2024 on Hotels
Comment from Hotel Management
8 Apr 2024 by Véronique Kempa, Directrice générale, Hotel Management
Cher Anthony,Merci pour cet aimable commentaire.Nous sommes heureux que votre séjour dans notre établissement se soit bien déroulé. La satisfaction de la clientèle est notre plus grande récompense.Nous espérons avoir le plaisir de vous recevoir à nouveau pour une expérience toujours de qualité. Bien à vous,Véronique Kempa, Directrice générale
