Ratings based on 330 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Véronique Kempa, General Manager, Hotel Management
Dear Ms Vieira, Thank you for taking the time to share your rating with us.We regret that, despite our best efforts, you were not entirely satisfied.Season's greetings,Véronique Kempa, General Manager
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Véronique Kempa, General Manager, Hotel Management
Dear Irini,Thank you for commenting on your visit.We are sorry to hear your apartment wasn’t up to the standard expected ; please do not hesitate to bring any issues or concerns to our attention at the time, so that we may take action.We do hope we can welcome you back in the future.Seasons greetings,Véronique Kempa, General Manager
by A verified traveler
Posted 12 Dec 2024
Prior to checking in, I exchanged e-mails with a staffer named Mehdi. I told him I was deathly allergic to smoke inhalation, I was allergic to strong smells and that I did not use drugs, never had, never will.
While the taxi driver and I brought my luggage to the front door, I noticed a skinny, white man all dressed in black, smoking a cigarette right next to entrance door.
I rang the door's bell while the skinny man used his hotel card to open it. Then, he started to touch my luggage, som Through my actions, I showed that guy I neither needed nor wanted his help. There was this instance where I reached for a suitcase and he did it immediately after me. His head was almost under my nose. In a commanding tone of voice, I said: "Stay away from me."
The man walked to a reading room first and then disappeared. Next, my check-in was processed. In the apartment, the trash can had trash from the previous guest. There were no dish towel in the kitchen and no brush and dust pan. The frying pan had not been washed. For a multiple day stay, they left one dishwasher tablet.
Once I settled in the room, I used my phone's spy gadget detector apps. I covered what the apps found and the room became quieter There is a train running at short intervals, which you hear every time. The surrounding area of the hotel does not feel safe.
by A verified traveler
Posted 6 Oct 2024
Very close to train and tram stations making transportation very convenient.
Comment from Hotel Management
8 Oct 2024 by General Manager, Hotel Management
Dear Peter,We appreciate that you took the time to share your feedback.We are delighted to hear that you found our location to be extremely convenient for transportation. Indeed, our proximity to the train station (just 300 meters away) and the nearby bus stop for line 61 provides excellent connectivity to Geneva and other destinations. This strategic position is one of our key advantages, allowing guests to easily explore the area and commute efficiently.We appreciate your positive ratings for our cleanliness, hotel condition, and especially our service. Our team strives to maintain high standards in all aspects of our operations, and it's gratifying to know that our efforts have been recognized. We continuously work on improving our facilities and services to ensure a comfortable stay for all our guests.We hope to have the pleasure of welcoming you back for another convenient stay in the future,Best regards,Véronique Kempa, General Manager
by A verified traveler
Hôtel près tramway pour aller Genève
Posted 3 Oct 2024 on HotelsHotel a 10 minutes de marche près du tramway (Ligne 17) pour aller visiter Genève. Même si le train passe derrière hôtel on ne l'entend pas.
Comment from Hotel Management
5 Oct 2024 by Directrice générale, Hotel Management
Cher Serge,Merci d'avoir rédigé ce gentil commentaire.Nous sommes enchantés que la proximité du tramway ait facilité vos déplacements vers Genève. Il est gratifiant de constater que les matériaux utilisés lors de la construction de l'hôtel contribuent à une isolation acoustique efficace.Ce serait un plaisir de vous recevoir une nouvelle fois bientôt pour un séjour tout aussi réussi. Bien à vous,Véronique Kempa, Directrice générale
by A verified traveler
Posted 30 Sep 2024
I stayed in Annemasse as it is less than half an hour from Geneva and much cheaper. The surrounding area of the hotel is terrible. while that's nothing the hotel can help, this would be a strong reason not to visit again. The train tracks run right past the hotel, and the train runs until late - it gets loud. My room smelled strongly of smoke, which the very nice staff was aware about. They very helpfully offered to give me another room, due to my short stay I declined. Weirdly, opening the window, which I had to since the fan in the room wasn't working, made the smell worse.
The bathroom was very clean, however, there were stains on the bedsheets and covers. Again, I'm sure staff would've helped, but I chose to turn the sheets over myself - my concern is more that this was a problem in the first place. You can also hear the noise from every neighbouring room. There was a kitchen with a small hob that also wasn't fully clean, so I didn't use it. I wouldn't have minded any of this so much, but the hotel holds a deposit of 150 Euros on your credit card in case issues arise, if you use a practice like this, your hotel should be clean so guests don't fear for their deposit, I think.
Comment from Hotel Management
8 Oct 2024 by General Manager, Hotel Management
Dear Ma,We appreciate that you took the time to share your feedback.We appreciate your kind words about our staff, who strive to provide excellent service and assistance to our guests.We regret to hear that your stay was impacted by the noise from the trains, as our location in the city center offers convenient access to public transport and various local attractions. Additionally, we are sorry to learn about the cleanliness issues you encountered in your room. While our housekeeping team works diligently to maintain high standards, we understand that your experience did not meet those expectations. We encourage our guests to report any concerns during their stay so we can address them immediately.We hope you will consider staying with us again in the future.Best wishes,Véronique Kempa, General Manager
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
25 Aug 2024 by Véronique Kempa, Directrice générale, Hotel Management
Cher Hôte,Merci d'avoir partagé votre expérience chez nous.Nous sommes ravis d'avoir répondu à vos attentes.Ce fut une joie de vous recevoir. Nous vous disons à très bientôt !Véronique Kempa, Directrice générale
by A verified traveler
Posted 3 Aug 2024
Comment from Hotel Management
28 Aug 2024 by Véronique Kempa, Directrice générale, Hotel Management
Chère Mireille,Nous sommes ravis d'avoir répondu à vos attentes.Au plaisir de vous recevoir à nouveau,Véronique Kempa, Directrice générale
by A verified traveler
Posted 31 Jul 2024
Good size rooms with a small kitchen, good breakfast provided. 5 min walk from station. No air conditioning, so rooms can get quite warm.
Comment from Hotel Management
5 Aug 2024 by Véronique Kempa, General Manager, Hotel Management
Dear David,Thank you for taking the time to review your stay.We're delighted to hear that the spaciousness of our rooms, equipped with convenient kitchenettes, met your expectations and that you enjoyed the breakfast offerings. It's also great to know our proximity to the station added convenience to your stay. We understand that temperatures can rise during certain seasons, and we'd like to note that while we do not offer air conditioning, fans are provided in all rooms to enhance comfort. Should our guests find the temperature uncomfortable, our reception team is always on hand to assist with any additional needs or concerns.We look forward to welcoming you back. Best regards,Véronique Kempa, General Manager
by A verified traveler
Perfectly accommodating
Posted 20 Jun 2024 on HotelsThis was perfect for our needs. Right by the train station. They weee able to accommodate three adults in perfectly comfortable beds (3 twin) they had soap in the shower, a kitchen sink with dishes and a kettle for our tea! They even had a fan which made sleeping more comfortable. It was perfect!
Comment from Hotel Management
23 Jun 2024 by Véronique Kempa, General Manager, Hotel Management
Dear Tammy,Thank you for taking the time to review your stay.It's delightful to hear that our location near the train station met your needs and that the room setup was to your liking. We're also glad the amenities like the fan and kitchen facilities added to your comfort. Our goal is to provide a convenient and cosy environment and we are happy we achieved that for your stay.We look forward to seeing you again in the future. Best wishes,Véronique Kempa, General Manager
