Ratings based on 285 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Aug 2024
Not a place to return to, 3 star rating seems extremely generous. Very dated, almost clean, tired towels and not enough for all the family. Parking is actually public, and very limited. We could not find a space on any of the days and had to park on the pavement nearby. 2 star rating would be more accurate, felt massively overpriced for what you actually get. Reception staff were helpful. Not a hotel to come back to.
by A verified traveler
Good place to stay with excellent service
Posted 12 May 2024 on HotelsThis is good hotel, a bit off the beaten path in terms of the old village and the lake but both about a mile away. The room was clean, quiet, and comfortable. Nothing fancy - just a nice place to spend the night after sightseeing all day. The service at the hotel was excellent. The staff is friendly and helpful and go out of their way to help you out. I rented a a great e-bike from the hotel at a good price with none of the lines and hassles of renting them on the lakefront or in the village. The breakfast was good - again nothing spectacular - just reasonable food at a reasonable price to get you going on your day. I did not eat dinner at the restaurant as I chose to try local places in town but there were always guests having dinner there when I returned to the hotel a night. All in all a good place to stay!
by A verified traveler
Momma and Hotel Novell was a okay
Posted 3 May 2024 on HotelsBeds have seen there better days. Older hotel but decent for the price. Reason I chose this hotel was the free covered parking. Has nice bar and above average restaurant. Did not eat here but appeared adequate. 20 minute walk thru nice neighborhood to arrive at lakeside area or downtown area.
by A verified traveler
Posted 15 Sep 2023
by A verified traveler
Posted 8 Jul 2022
We like the free bus service to old town. Very convenient
by A verified traveler
Posted 12 Aug 2020 on Hotels
by A verified traveler
Posted 1 Jan 2020 on Hotels
by A verified traveler
Posted 12 Dec 2019 on Orbitz
Nice place. Good location. Restaurant had good food.
by A verified traveler
Posted 12 Aug 2019
Very kind staff, We love them
The parking system is smooth
by A verified traveler
Posted 26 May 2019
Internet was not high speed and could not connect Apple iPad or PC. Webinar with WHO on a Dell dropped out 3 times. No tea or coffee making facilities and was told that I could buy one at the bar. Staff managed to get my iPad working on a different router at reception only to be told it will probably not wok in the room on the 3rd floor. No offer to change rooms. So disappointed that after 2 hours we packed up and checked into the Splendid Hotel Annecy (fantastic). Spoke to Expedia given our gold status and when they contacted the hotel to see if we could get one nights refund of the 2 nights paid it was clear that the owner of the hotel lied to Expedia. What ever you do, avoid this hotel. The best thing we did was move to the Splendid hotel. Never, never go to this hotel.
