Ratings based on 61 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Wynonna, réceptionniste, Hotel Management
Monsieur, Merci d'avoir pris le temps de laisser votre avis. Nous sommes désolés d'apprendre que votre expérience n’a pas été satisfaisante. Votre retour est important pour nous, et nous aimerions comprendre ce qui n’a pas répondu à vos attentes.N’hésitez pas à nous contacter directement pour discuter de vos préoccupations. Nous nous engageons à nous améliorer et espérons avoir la chance de vous accueillir à nouveau pour vous offrir une meilleure expérience.Bien cordialement
by A verified traveler
Posted 31 Aug 2024
Perfect for our quick stop in Annecy. Easy to get to, comfortable beds, excellent breakfast, very friendly staff.
Comment from Hotel Management
6 Sep 2024 by lana Cheffe de réception, Hotel Management
Thank you so much for your positive feedback! We're delighted to hear that your stay in Annecy was enjoyable and that you appreciated our comfortable beds, excellent breakfast, and friendly staff. We look forward to welcoming you back on your next visit to the area.
by A verified traveler
Good motorway stopover hotel with amazing breakfas
Posted 29 Jul 2024 on HotelsThe staff were extremely helpful and welcoming, the breakfast is first class with lots of homemade cakes and biscuits along with a great choice of local cheese and cold meats. Really good motorway stop over hotel.
Comment from Hotel Management
6 Sep 2024 by Lana, Cheffe de réception, Hotel Management
Dear Peter, Thank you so much for your kind words! We’re thrilled to hear that our staff made you feel welcome and that you enjoyed our breakfast selection, including the homemade cakes and local cheeses. It’s great to know that our hotel served as a convenient and comfortable stopover for you. We look forward to welcoming you back on your next trip!
by A verified traveler
Posted 9 Jul 2024
Great breakfast, home made cookies, good cheese and eggs. This is an "odd" hotel in that it's a lower-cost chain, but they're making an effort for it to have some character, and it does. Great staff. Room decent too.
Comment from Hotel Management
6 Sep 2024 by Lana, Cheffe de réception, Hotel Management
Dear William,Thank you for your thoughtful review! We’re delighted that you enjoyed our breakfast, especially the homemade cookies, cheese, and eggs. We’re proud to add a bit of character to our hotel, even as a lower-cost chain, and we’re thrilled to hear that our efforts are appreciated. It’s wonderful to know that you found our staff great and the room decent. We hope to have the pleasure of welcoming you back in the future!
by A verified traveler
Posted 20 May 2024 on Hotels
Comment from Hotel Management
31 May 2024 by Alexandre, Hotel Management
Chère Shreeya,Un grand merci d'avoir attribué la note parfaite de 10/10 à votre séjour à l'hôtel greet Annecy ! Nous sommes ravis que vous ayez passé un excellent moment parmi nous.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour à Annecy.Cordialement,Alexandre,Chef de Réception, greet Annecy.
by A verified traveler
Posted 10 May 2024
Rooms are clean and the breakfast is quite good and reasonably priced. Staff is very friendly and helpful. However, the shower tend to leak all over the floor and the water pressure is very low unless the shower head is placed at waist height.
Comment from Hotel Management
12 May 2024 by Alexandre, Hotel Management
Dear Matthew,Thank you for taking the time to share your feedback with us.We're delighted to hear that you found our rooms clean and enjoyed our breakfast offerings at a reasonable price. It's also great to know that you found our staff to be friendly and helpful.We apologize for the inconvenience you experienced with the shower leaking and the low water pressure. We will address these issues promptly to ensure a more comfortable experience for our guests in the future.We appreciate your valuable input, and we hope to have the opportunity to welcome you back for an even better experience.Best regards,Alexandre,Front Desk Manager, greet Annecy.
by A verified traveler
Posted 10 Feb 2024
Quaint, convenient, friendly people. Easy
Comment from Hotel Management
11 Feb 2024 by Alexandre, Hotel Management
Dear Serene,Thank you for taking the time to share your feedback and giving us a rating of 4/5. We are pleased to hear that you found our hotel quaint, convenient, and our team friendly.If there are specific aspects of your stay that you believe could be improved or if you have any suggestions, please feel free to share them with us. Your input is valuable as we continuously strive to enhance our guests' experiences.We appreciate your visit and hope to have the opportunity to welcome you back in the future.Best regards,Alexandre,Front Office Manager, greet Annecy.
by A verified traveler
Posted 16 Jul 2023
Very professional and friendly staff; excellent breakfast buffet …. But really annoying to be see the Aircon working working; building is noisy and room are too small; this hotel should be rated 2 stars max, and priced accordingly (current price/experience ratio isn’t good).
Comment from Hotel Management
24 Jul 2023 by Alexandre, Hotel Management
Dear Laurent,Thank you for taking the time to share your feedback following your stay at our hotel.We are pleased to hear that you appreciated our professional and friendly staff as well as our excellent breakfast buffet. However, we apologize for the inconvenience caused by the air conditioning and the noise from the building. Rest assured that we take your comments seriously and will look into improving these aspects.Regarding the size of the rooms, we understand that different guests may have different preferences, and we strive to provide a comfortable and pleasant stay for all our guests.As for the hotel's rating, we are a 3-star hotel, and we continuously work to maintain and improve our services and facilities to meet the expectations of our guests.We appreciate your feedback and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back again in the future and provide you with a more enjoyable experience.Best regards,Alexandre,Front Desk Manager, greet Annecy.
by A verified traveler
Posted 17 Jun 2023
clean good customer service
Comment from Hotel Management
17 Jun 2023 by Alexandre, Hotel Management
Chère Arlyn,Un grand merci d'avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis de constater que vous avez passé un excellent séjour parmi nous et que vous nous avez attribué la note parfaite de 5/5.Votre satisfaction est notre plus grande récompense et nous sommes heureux d'avoir répondu à vos attentes. Nous nous efforçons constamment de fournir un service de qualité supérieure à nos clients, et vos commentaires positifs sont une grande source de motivation pour notre équipe.Nous espérons avoir l'occasion de vous accueillir à nouveau lors de votre prochaine visite. N'hésitez pas à nous contacter si vous avez des demandes particulières ou si nous pouvons vous assister de quelque manière que ce soit.Au plaisir de vous revoir bientôt !Cordialement,AlexandreChef de réception au greet hotel Annecy
by A verified traveler
Posted 12 Nov 2024
