Ratings based on 276 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
The place was nice enough. The staff was friendly. The place just needs a spruce-up.
Comment from Hotel Management
25 Sep 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Carl,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ANNAPOLIS. It's great to hear that you were pleased with our staff and our location prompting your 3/5 score. However, as it pertains to the upkeep your comments will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Sep 2024
We were only staying a night, and got there pretty late. The night desk person was difficult to understand, but was quick about getting us checked in. Despite knowing that I was going to bring my bags in, she didn't tell us how/where to go in to get to our room.
Comment from Hotel Management
17 Sep 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Tony,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ANNAPOLIS. Though you had difficulties understanding the front desk staff, you mentioned they were quick about checking you in. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 27 Aug 2024
Terrible. Pay a little extra and stay at a nicer hotel. You get what you pay for.
Comment from Hotel Management
31 Aug 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Ben, Thank you for your feedback following your experience with us at the RED ROOF INN ANNAPOLIS. In response to any hindrances faced, we sincerely apologize for the less than ideal experience. Feedback from our guest is always welcome as we strive to improve here at Red Roof. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 27 Aug 2024
Room was really old and smelt stale. Bed was uncomfortable. It was unsafe. No breakfast options either. You’re kinda on your own. I won’t return.
Comment from Hotel Management
31 Aug 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your review, Ben. The staff at the RED ROOF INN ANNAPOLIS and I appreciate your 3/5 score following your stay. However, you indicated that the room looked outdated and had an unpleasant odor along with the lack of comfortability as it relates to the bed hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services. In regard to breakfast, it is not an offered amenity at our location, however, we are within close proximity to multiple restaurants you can enjoy.Thank you again for sharing and we wish you all the best in your future travels.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 Aug 2024
The beds were terrible. They need new mattresses on the beds. When we arrived the room smelled like cigarette smoke. The hotel is nonsmoking. We had to move to a different room, because of the smell from the cigarettes.
Comment from Hotel Management
12 Aug 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Kristina,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ANNAPOLIS. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the smell of the room and the condition of the bed. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Your feedback is crucial in helping us provide a better experience for our guests, and we wish you the very best in your future travels.Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 10 Aug 2024
Comment from Hotel Management
12 Aug 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Mariana,The staff at the Red Roof Inn Annapolis and I felt good seeing your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 3 Aug 2024
Comment from Hotel Management
5 Aug 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Pamela, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Annapolis and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 18 Jul 2024
The online view of the red roof is very different to when you actually in your room.
Both the rooms we were on had a horrible smell.
The bedding of the second room wasn’t clean
We were disappointed
Comment from Hotel Management
18 Jul 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Samantha,Thank you for taking the time to tell us about your experience at the Red Roof Inn Annapolis. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor and uncleanliness of the room. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Jul 2024
Comment from Hotel Management
3 Aug 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Yonara, The staff at the Red Roof Inn Annapolis and I are delighted to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 27 Jun 2024
Comment from Hotel Management
28 Jun 2024 by Linton RediResponse Specialist, Hotel Management
Hello Sara, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ANNAPOLIS and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist
