Ratings based on 772 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Dec 2024
Valet person was rude and indignant. However when we spoke to management she was very apologetic and listened and handled our concerns perfectly. Front desk person was less than welcoming. For the amount of money we paid there should be more amenities on the property and there are definitely paint chips and scuff marks in the room. Comfortable enough but not for the $$.
Comment from Hotel Management
6 Dec 2024 by Nakia Henderson- Front Office Manager, Hotel Management
Greetings,Thank you for sharing your honest feedback about your recent stay with us. I want to sincerely apologize for the challenges you encountered, particularly with our valet service and front desk. This is not the level of hospitality we strive to provide, and I regret that your experience did not meet your expectations.We also understand your concerns regarding the room condition and amenities. Your comments have been shared with our team, and we are actively working to address these areas to ensure a more comfortable and welcoming experience for all our guests.I’m grateful that our management team could address your concerns during your stay, but I want to assure you that we are committed to making meaningful improvements based on your feedback.Thank you again for bringing this to our attention. Should you decide to give us another opportunity to host you, we will do everything we can to provide the exceptional experience you deserve.Warm regards,
by A verified traveler
Posted 3 Dec 2024
there is no shower cap,
Comment from Hotel Management
6 Dec 2024 by Nakia Henderson- Front Office Manager, Hotel Management
Dear Maria Candy,Thank you for your review and the wonderful 5/5 rating! We’re thrilled to hear that you enjoyed your stay with us.We apologize for the absence of a shower cap in your room. While this is currently not a standard item provided in-room, we are actively exploring ways to have this and other commonly requested amenities readily available in the rooms for your convenience. In the meantime, our front desk team is always happy to provide these items upon request.Your feedback is invaluable as we strive to enhance our guest experience. Thank you for choosing the Annapolis Waterfront Hotel, and we look forward to welcoming you back in the future!Best regards,
by A verified traveler
Posted 18 Nov 2024
All good
Comment from Hotel Management
6 Dec 2024 by Nakia Henderson- Front Office Manager, Hotel Management
Dear Peter,Thank you so much for your perfect 5/5 rating!We’re thrilled to hear that you had a great experience with us. Your feedback means the world to our team, and we truly appreciate your support. We look forward to welcoming you back to the Annapolis Waterfront Hotel for another fantastic stay in the future!Warm regards,
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
6 Dec 2024 by Nakia Henderson- Front Office Manager, Hotel Management
Dear Steven,Thank you so much for your perfect 5/5 rating!We’re thrilled to hear that you had a great experience with us. Your feedback means the world to our team, and we truly appreciate your support. We look forward to welcoming you back to the Annapolis Waterfront Hotel for another fantastic stay in the future!Warm regards,
by A verified traveler
Posted 27 Oct 2024
Great location in the harbor. Great views. Friendly staff,
Comment from Hotel Management
6 Dec 2024 by Nakia Henderson- Front Office Manager, Hotel Management
Dear Walter,Thank you for your wonderful review and perfect 5 out of 5 rating!We’re thrilled to hear that you enjoyed our prime harbor location, stunning views, and our friendly staff. It means a lot to us that you had such a positive experience, and we’ll be sure to share your kind words with the team.We hope to welcome you back soon for another memorable stay at the Annapolis Waterfront Hotel!Warm regards,
by A verified traveler
Posted 27 Oct 2024
everything
Comment from Hotel Management
6 Dec 2024 by Nakia Henderson- Front Office Manager, Hotel Management
Dear Chuck,Thank you so much for your perfect 5/5 rating!We’re thrilled to hear that you had a great experience with us. Your feedback means the world to our team, and we truly appreciate your support. We look forward to welcoming you back to the Annapolis Waterfront Hotel for another fantastic stay in the future!Warm regards,
by A verified traveler
Posted 21 Oct 2024
Nice location, within walking distance to downtown Annapolis.
Comment from Hotel Management
6 Dec 2024 by Nakia Henderson- Front Office Manager, Hotel Management
Dear Krista,Thank you for your kind review and 4 out of 5 rating!We’re delighted to hear that you enjoyed our prime location and its convenience to downtown Annapolis. It’s great to know you had the opportunity to explore the area and make the most of your stay.We hope to welcome you back soon for another visit!Warm regards,
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
6 Dec 2024 by Nakia Henderson- Front Office Manager, Hotel Management
Dear Cassie,Thank you so much for your perfect 5/5 rating!We’re thrilled to hear that you had a great experience with us. Your feedback means the world to our team, and we truly appreciate your support. We look forward to welcoming you back to the Annapolis Waterfront Hotel for another fantastic stay in the future!Warm regards,
by A verified traveler
Posted 2 Oct 2024
by A verified traveler
Posted 28 Sep 2024
Housekeeping staff didn't clean the rooms properly. Found used dental floss on the floor.
Toiletries went empty in the shower. Took hours to get a refill.
Area floods during heavy rain.
Way overpriced during football weekends
Comment from Hotel Management
28 Sep 2024 by Nakia Henderson- Front Office Manager, Hotel Management
Dear John,Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the issues you experienced, particularly with the cleanliness of your room and the inadequate replenishment of toiletries. This is certainly not the standard we aim to uphold, and I appreciate you bringing this to my attention.I will address your concerns with our housekeeping team to ensure that our cleaning standards are consistently met and that we are proactive in replenishing necessary items in guest rooms.I also understand your frustration regarding the flooding during heavy rain and the pricing during football weekends. We are continually reviewing our pricing strategy to provide fair value for our guests, and your feedback will help us in that evaluation.Please know that we are committed to improving our services, and I hope you will give us another chance to provide you with a better experience in the future.If there’s anything else I can assist you with or if you would like to discuss this further, please feel free to reach out.Best regards,
